Health Populi

OCTOBER 17, 2023

Bank fielded a survey among 200 senior health care financial leaders in the U.S., Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses.

Medical Billing 193

Medical Billing Patient Experience Connected Health 193

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S.

Medical Billing 227

Medical Billing Mental health Patient Experience 227

Health Populi

APRIL 1, 2024

This report compiled quantitative data from payments processed on the InstaMed network amounting to some $656 billion in healthcare payments in addition to results from three qualitative surveys that Qualtrics conducted polling consumers, providers and payors in 2023. That garners only 5% of patients’ preferences.

Medical Billing 203

Medical Billing Patient Experience Connected Health 203

Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

Medical Billing 258

Medical Billing Health Policy Mental health Patient Experience 258

Healthcare IT Today

OCTOBER 30, 2022

A survey from digital health platform Babylon found that 46% of Americans have gone into debt from their medical bills , while 34% are currently struggling to pay their medical and insurance bills. News and Studies. Only 38% of Americans have a dedicated savings fund for healthcare emergencies.

Medical Billing 94

Medical Billing Mental health EHR Healthcare IT 94

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study. 50% want clearer, easier-to-understand medical bills.

Medical Billing 235

Medical Billing Life Science Medicare Pharmaceuticals 235

Health Populi

FEBRUARY 7, 2019

Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers. Satisfaction outweighs loyalty.

Patient Experience 310

Patient Experience Medical Billing Mental health Digital Health 310

Health Populi

JULY 24, 2023

consumers, found in the latest Beryl Institute-Ipsos Px Pulse survey published for July 2023. GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. Health Populi’s Hot Points: That’s a lot of “free” for $39.99

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Free healthcare Telehealth Medical Billing Primary Care 296

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience 159

Patient Experience Medical Billing Health Policy 159

Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

Patient Experience 323

Patient Experience Medical Billing Pharmaceuticals 323

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Most Americans want government to do more to help them, the OECD survey found. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S.

Medical Billing 279

Medical Billing Patient Experience Health Policy 279

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

Medical Billing 156

Medical Billing Mental health Patient Experience Medicare 156

Health Populi

JUNE 6, 2023

This results of the consumer and provider surveys combines those corporate interests, discussed in this report. Start with the definition of patient access. What do people want from digital transformation for their health care experiences?

Medical Billing 156

Medical Billing Telehealth Digital Health Medicare 156

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

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Telehealth EMR Medical Billing Mental health 243

Healthcare IT Today

OCTOBER 23, 2023

The following is a guest article by Pete Heydt, President at Patient Pay Ninety-five percent of healthcare leaders expect outpatient volumes to increase, with many anticipating increases of 10% or more this year, a recent survey found. But finding the right approach is key.

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RCM Patient Experience Medical Billing Medicare 91

Health Populi

MARCH 19, 2024

That’s the title of a new report that captures the results of a survey conducted in January 2024 among 1,516 employed Americans who received employer-sponsored health insurance.

Medical Billing 182

Medical Billing Pharmaceuticals Patient Experience Public Health 182

Mend

JULY 19, 2022

According to the same statistics, approximately one in five American households has “bad medical debt.” These numbers are concerning, as they indicate that many Americans are struggling to keep up with their medical bills. How Many Healthcare Organizations Still Rely on Paper Bills.

Medical Billing 97

Medical Billing Patient Experience Telehealth Telemedicine 97

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. Deloitte surveyed 4,530 U.S.

Health Data 211

Health Data Medical Billing Nursing Digital Health 211

Healthcare IT Today

DECEMBER 14, 2022

According to one survey on healthcare payment plans, 90.7 percent of patients would be interested in using payment plans in the future. When patients have questions about their medical bills, offer support over a variety of communication channels like live chat, text, email, or IVR. Provide enhanced support.

Medical Billing 89

Medical Billing Health Data Patient Experience Healthcare IT 89

Healthcare IT Today

SEPTEMBER 7, 2022

This presents the opportunity for an ecosystem of transparently-priced care, highly-engaged patients, and high patient satisfaction and net promotion levels. According to a 2022 Nielsen survey, consumers indicate shifting priorities as COVID-19 transitions from a pandemic to an endemic presence in the United States.

Medical Billing 133

Medical Billing Patient Experience Healthcare IT Health IT 133

Healthcare IT Today

JULY 20, 2022

It takes about three paper statements , on average, for consumers to pay their medical bills. Just three years ago, 90% of healthcare organizations relied on paper-based billing statements. Bank survey found 85% of consumers prefer to make their healthcare payments digitally. Adopting a Digital-First Design Mindset.

Medical Billing 107

Medical Billing RCM Patient Experience Healthcare IT 107

Health Populi

SEPTEMBER 27, 2023

A Debt.com survey out this weeks concludes that i nflation is making us sick, physically and financially — with 67% of U.S. adults saying inflation has made it harder to pay medical bills. In particular, 21% of consumers with medical debt say the primary source of that debt was due to the bills from doctor visits.

Primary Care 240

Primary Care Medical Billing Medicare Patient Experience 240

Healthcare IT Today

DECEMBER 2, 2022

Improves the patient experience. Rising costs have placed more of the financial burden on patients. In fact, 1 in 11 adults delay or go without medical care due to cost reasons, according to the National Health Interview Survey (NHIS).

Patient Experience 98

Patient Experience Medical Billing Healthcare IT 98

Health Populi

SEPTEMBER 13, 2022

patients would be willing to pay more for in health care, leaving aside the pragmatic question of what type of health insurance plan design the consumer had. In the YouGov survey, most patients said they would be willing to pay more for quality of care, and nearly one-half would pay more for choosing the medical team for their care.

Nursing 170

Nursing Medical Billing Patient Experience 170

Health Populi

JANUARY 18, 2019

Some research has found that the actual prices insurers and patients pay bear little relationship to the published charges.” Health Populi’s Hot Points: The top employee benefit workers value is health insurance, shown in the latest EBRI survey into health and workplace benefits published last week.

BioTech 160

BioTech Medicare Medical Billing Patient Experience 160

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Mental health 157

Mental health Medical Billing Medical Technology Pharmaceuticals 157

Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? The consumer research was part of Accenture’s 2017 Customer Experience Payer Benchmark Survey of 10,000 U.S.

Medical Billing 54

Medical Billing Patient Experience 54

Healthcare IT Today

FEBRUARY 1, 2024

Ninety percent of patients surveyed said that provider loyalty depends on the patient financial experience. adults with unpaid medical bills say they’ve had a provider deny them care due to that medical debt, leading many to put off care. Both can impact outcomes, costs, and the patient experience.

Patient Experience 96

Patient Experience Medical Billing Telehealth Healthcare IT 96

Health Populi

OCTOBER 26, 2023

Interestingly, 70% of patients also viewed their clinical notes in 2022, newly-measured by the ONC survey. Test results are far and away the most important online personal health information for consumers to access, consistent from 202.

Medical Billing 250

Medical Billing Health Information EHR Health IT 250

Health Populi

DECEMBER 22, 2022

Brian Klepper of Worksite Health Advisors , longtime consigliere to self-insured employers, unions, and value-oriented providers of medical services, explained the growth in value-based care he expects to see in the coming months: “Today’s descendants of the disruptor Managed Care companies of the 1980’s are value-focused and high performing….that

Health Technology 156

Health Technology Mental health Digital Health Primary Care 156

Health Populi

DECEMBER 5, 2019

Health Populi’s Hot Points: The Commonwealth Fund’s report bolsters the central premise of my book, HealthConsuming: From Health Consumer to Health Citizen, that the patient-is-the-payor as we approach the new year of 2020. This new year is a U.S.

Medical Billing 272

Medical Billing Digital Health Patient Experience 272

Health Populi

MARCH 6, 2024

AARP conducted the organization’s annual survey of the 2024 electorate for the November Presidential and down ballot elections. Health Populi’s Hot Points: More tightly focusing on the U.S. AARP polled 3,380 U.S. adults, which included a group of $1,041 women ages 50 and over.

Life Science 182

Life Science Mental health Medical Billing Pharmaceuticals 182

Mend

JUNE 8, 2022

Automating scheduling allows staff to focus their skills on patient care and other revenue-generating activities. Improves patient satisfaction. Several large surveys have shown that users prefer self-scheduling over booking a visit by phone. Using digital forms keeps patient information accurate and up to date with less work.

Telehealth 52

Telehealth Telemedicine Patient Experience Medical Billing 52

Health Populi

MARCH 13, 2019

most visibly for prescription drugs , and increasingly for other line items in the medical bill like nursing home care, hospital care, and physician services. racial and ethnic minority consumers were better informed that whites over time, and people with more education also saw more of the quality information).

Digital Health 256

Digital Health Health Policy Medical Billing Interoperability 256

Health Populi

NOVEMBER 27, 2019

ACSI’s 2019 survey found that Humana’s consumer satisfaction also ranks best in class for primary and specialty care doctors among the plans studied. The intention of this mandate is to enable patients-as-consumers to more readily shop for health care services that are “shoppable.”

Primary Care 170

Primary Care Medical Billing Patient Experience Health Policy 170

Health Populi

AUGUST 9, 2018

As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too. Here’s evidence from a new Bankrate survey which had a question regarding women’s concerns about healthcare, shown in the table.

Medical Billing 168

Medical Billing Patient Experience Health Policy 168

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. adults who were “extremely or very afraid” of getting seriously ill.

Medical Billing 178

Medical Billing BioTech Patient Experience Mental health 178