Improving the Patient Experience With Content


Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience.

Reducing costs, improving patient experience top of mind for health system leaders: survey


Healthcare executives identified declining reimbursement, the patient experience, maintaining and upgrading IT, and cybersecurity as the top challenges their facing health systems in 2019

IT leaders prioritizing patient experience, value-based care in 2019, survey finds


Ramping up value-based care initiatives and improving the patient experience are top priorities for health IT leaders in 2019.

Industry Voices— Six types of healthcare surveys that can improve patient experiences


Organizations need to push their focus beyond just measuring patient satisfaction and onto delivering better healthcare experiences. One way to do that is to expand how organizations use patient surveys

Survey: Improving Patient Experiences a Top Priority for HIT Leaders in 2019

hea!thcare innovation - Clinical IT

Health IT leaders rate updating technology to improve the patient experience as their top objective for 2019, according to the seventh annual Health IT Industry Outlook Survey conducted by Stoltenberg Consulting Inc.For this year’s survey, more

On Amazon Prime Day, What Could Health Care Look Like?

Health Populi

For context, this chapter follows two that explain how patients in the U.S. The patient is the payor, the second chapter characterizes. friction-filled), and choice-suggested experience. Another Amazon Prime effect is happening beyond consumers and patients in B2C.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The Pew survey explored Americans’ adoption of technology and found that rural dwellers are also less likely to have multiple devices than non-rural consumers. In the U.S.,

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions. Financial health is part of the patient’s experience now.

Health Consumers Are Now Amazon-Primed for Healthcare – HealthConsuming Explains, Part 2

Health Populi

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. ” People trust Amazon for daily retail experiences.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers.

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

Health Populi

Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience. We live on-demand lives in daily life-flows and tasks, so people expect that experience and service level in health care.

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

Patients in the U.S. Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

A Matter of Trust, Perception, Risk, and Uncertainty – The Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions

Health Populi

They also started DigitalMe , a research program where patients shared actual biologic samples with PLM to make for more comprehensive data sets. Patients knew this – PLM was emphatic about transparency in its community and the company never hid what they were doing with people’s data.

Medical Costs Are Consuming Americans’ Financial Health

Health Populi

Healthcare Cost Crisis , a survey from West Health and Gallup. Americans seem to have a sense of civic duty for healthcare costs considering the survey found that 19% of people were satisfied with the U.S.

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

“90% of seniors say access to Lyft improves their quality of life,” the company gleaned from a consumer survey they conducted and reported in Fast Company.

More Than Half Of Seniors Willing To Use Telehealth

Healthcare IT Today

Results from a recent survey suggest that seniors are more comfortable with telehealth than you might think, especially given their techno-phobic reputation. Almost two-thirds of seniors responding to the survey reported that they’d go to […].

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

This is consistent with a previous survey by PwC’s firm Strategy& conducted several years ago which asked consumers what industries they would trust to help them manage their health. PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients.

Kroger Health Thinks Food is Medicine – Nutrition at the Grocery Store Via FMI’s Insights

Health Populi

The first bar chart illustrates “the meaning of eating well” based on FMI’s consumer survey of U.S. In reading the July/August issue of Eating Well magazine this week, I came across this ad which I scanned for you to see yourself: “We believe in food as medicine.”

Philips’ Future Health Index 2019 report focuses on the role digital health technology plays in improving both the clinician and patient experience

Lloyd Price

Royal Philips, a global leader in health technology, today announced the publication of its Future Health Index (FHI) 2019 report: ‘Transforming healthcare experiences: Exploring the impact of digital health technology on healthcare professionals and patients’ [1].

Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

Providers identified the key capability gaps for consumer-centric care as improving the consumer experience, offering a variety of facility-based access points, utilizing digital tools for health engagement, providing price transparency, and offering more virtual access points. Most U.S.

What #CES2019 5 Tech Trends to Watch Mean for Health/Care

Health Populi

Digital Health Tech Empowers Patients. AI is indeed on-the-rise in healthcare : as I have begun planning my agenda for #HIMSS19 convening next month in Orlando, I’m struck by the number of surveys already released on the adoption of AI among healthcare providers, payors and suppliers.

Costs, Consumerism, Cyber and Care, Everywhere – The 2019 Health Populi TrendCast

Health Populi

Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. Deloitte surveyed 4,530 U.S.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use.

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

I’m keen to learn where the industry is on that diffusion curve in putting health information and tools into the hands of consumers, patients and caregivers. I’ll give you four big reasons: The patient is expecting a consumer experience from health care.

Sicker Consumers Are More Willing to Share Health Data

Health Populi

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Deloitte surveyed 4,530 U.S. And did I mention consumer-patient satisfaction?

Consumer Health and Patient Engagement – Are We There Yet?

Health Populi

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. I do see green shoots of engagement among patients in the U.S.,

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. In the course of Experian’s consumer research for this study, people identified 137 jobs in their patient experience.

Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Health Populi

And maintaining good mental health and staying on-track with health goals come close to managing uncovered costs, Oliver Wyman’s 2018 consumer survey learned. This survey was conducted among 2,509 U.S. These are natural patient work-flows that are well-understood and time-tested.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. But once a patient-consumer experiences that virtual visit, most people want to repeat the telehealth encounter.

Closing the Digital Health Gap Between Consumers and Physicians

Health Populi

That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.

Majority Rules? The Right to Affordable Health Care is A Right for All Americans

Health Populi

The Fund surveyed 2,410 U.S. This is the sixth survey conducted by the Fund to track Americans’ views of the Affordable Care Act; the first survey was fielded in mid-to-fall 2013.

Most Americans Across Party ID Favor U.S. Government Negotiation to Lower Rx Drug Costs

Health Populi

It’s not that patients who take prescription drugs don’t appreciate them – most (58%) say medicines have made their lives better, but most — 8 in 10 people — believe Rx costs are unreasonable. There’s little Americans, by political party, agree upon in 2019.

Patients have ambitious health goals, and look to doctors for help

Health Populi

An additional survey of 400 physicians was conducted, split between 200 primary care providers and 200 specialty physicians. In my client work and speech-giving, I often point these days to a JAMA article, Value-Based Payments Require Valuing What Matters to Patients.

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. As the patient is increasingly the payor, some of those savings accrue to her, especially if she uses a health savings account where OTC meds are claimable with a tax advantage.

“Healthcare Consumer Insight & Digital Engagement” Survey Shows Consumer’s Reliance On Social Info for Their Care

Electronic Health Reporter

Binary Fountain released the findings of its second annual “Healthcare Consumer Insight and Digital Engagement” survey with the goal of getting an updated view into how patients search, evaluate and share their experiences with their physicians.

Having Health Insurance Is a Social Determinant of Health: the implications of growing uninsured in the U.S.

Health Populi

This research is part of the ongoing Gallup-Sharecare Well-Being Index surveys conducted every day, tracking questions for U.S. Health Populi’s Hot Points: It’s insightful and correct that Gallup posts this survey on the uninsured under the tab, “Well-Being.”

What the Latest Pew Consumer Data Means for #HIMSS18

Health Populi

But in the past year, the percentage of people using Facebook and its corporate sister YouTube has flattened, based on the survey report, Social Media Use in 2018 from the Pew Research Center. adults used in 2017, according to a survey Pew conducted last year.

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

This year’s Temkin Experience Index ranked health insurance among the lowest consumer-facing experiences, and Interbrands’ released their 2018 Best Global Brands report this week — which names only a couple of health-focused companies.