Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. That's not necessarily to say that many patients – and, indeed, many providers – don't still prefer old-fashioned, in-person, one-on-one doctor-patient consults. Some of the biggest limitations, however, have more to do with factors on the patient side.

Survey: Improving Patient Experiences a Top Priority for HIT Leaders in 2019

hea!thcare innovation - Clinical IT

Health IT leaders rate updating technology to improve the patient experience as their top objective for 2019, according to the seventh annual Health IT Industry Outlook Survey conducted by Stoltenberg Consulting Inc.For this year’s survey, more


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Reducing costs, improving patient experience top of mind for health system leaders: survey


Healthcare executives identified declining reimbursement, the patient experience, maintaining and upgrading IT, and cybersecurity as the top challenges their facing health systems in 2019

IT leaders prioritizing patient experience, value-based care in 2019, survey finds


Ramping up value-based care initiatives and improving the patient experience are top priorities for health IT leaders in 2019. At the same time, IT executives say they are facing significant technology and operational hurdles to advance these initiatives such as the ongoing lack of system interoperability

Improving the Patient Experience With Content


Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience. So we need to give patients what they want. Successful patient outcomes—not to mention reimbursement and reputation—depend on fulfilling these objectives. Why Patient Experience Matters.

Leveraging The Immense Potential Of Patient Complaint Data

Healthcare IT Today

As anyone who reads this site would know, it’s become steadily more important for providers to capture and use patient-directed data. Increasingly, hospitals and clinics live or die on how patients respond to and engage with their care.

Healthcare IT Today Survey: Consumerism And Use Of Patient-Generated Data Are Lasting Trends

Healthcare IT Today

Consumerism and the use of patient-generated data are no fads, but rather a lasting change to the healthcare landscape, according to a new survey conducted by Healthcare IT Today of our readers. According to the survey, perhaps the most-transformative trend emerging from healthcare consumerism was the use of consumer-facing health apps, which nearly half of […].

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

As a healthcare innovator, Intermountain has worked diligently to put in place both patient-facing and back-end integrations needed for successful enterprise-wide telehealth interoperability. In this two-part interview, leaders from Intermountain’s digital team discuss Connect Care’s telehealth integration and interoperability from the perspective of the patient and from that of the provider. Intermountain is in the process of optimizing the patient telehealth experience.

A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

The growing use of APIs in health information technology innovation for patient care has been a boon to speeding development placed in the hands of providers and patients. One-half of the APIs allowed Alissa to access pathology, x-rays, and clinical results of patients.

Surprise. Email Most Effective During COVID-19 for Communication According to Survey.

Healthcare IT Today

50% of respondents to a recent survey said EMAIL was the most effective form of hospital-wide communications during the pandemic. The survey of clinicians, healthcare executives and IT staff was conducted late last year by Spok, a healthcare communications provider.

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. The survey was conducted online in June 2020 among 2,074 U.S.

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Patients perceived care was at least as good or better than traditional face-to-face encounters, and.

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

Dr. Burnout – The 2021 Medscape Physician Burnout & Suicide Report

Health Populi

What factors contributed most to clinician burnout in this year’s survey? At the top of the list of stressors was the same issue hurting physician well-being last year: too many bureaucratic tasks, felt by 58% of the surveyed doctors. Physicians in the U.S.

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health Populi

The COVID-19 pandemic hastened digital transformation for both the health care industry and for individuals — as health consumers, patients, caregivers, and health citizens. This year, the five pillars include: The “I” in Experience.

“Healthcare Consumer Insight & Digital Engagement” Survey Shows Consumer’s Reliance On Social Info for Their Care

Electronic Health Reporter

Binary Fountain released the findings of its second annual “Healthcare Consumer Insight and Digital Engagement” survey with the goal of getting an updated view into how patients search, evaluate and share their experiences with their physicians. The survey shows an increase in patients’ dependence and reliance on online ratings and review sites to make informed […]. This content is copyrighted strictly for Electronic Health Reporter.

Health IT Leaders Expect To Make Broad Use Of AI and Machine Learning Technology

Healthcare IT Today

AI/Machine Learning Ambulatory Analytics/Big Data C-Suite Leadership Clinical Communication and Patient Experience EMR-EHR Health IT Company Healthcare IT Hospital - Health System IT Drug Development Healthcare AI Healthcare IT Today Survey Machine Learning Personalized Medicine Predictive Analytics Radiology AI Smart Exam Rooms Treatment Pathways Virtual Office Assistants

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Health Populi

Ipsos conducted the survey research among 1,028 U.S. This report is a must-read for people involved with patient and consumer health engagement in the U.S. COVID-19 has intensified consumers demand and need for positive, constructive, and empathetic patient experiences.

The Future of Health Is “Now,” Deloitte Says; But Are Consumers Living and Loving It?

Health Populi

” For the general survey of U.S. What would improve the consumer health care experience? This is consistent with recent survey data demonstrating U.S. The pandemic has become a sort of forcing function on all aspects of daily living, include health care.

Pharma’s Future Relevance Depends on Empathy, Messaging, Partnering, and Supporting Patients and Providers

Health Populi

For the study, Accenture surveyed 720 health care providers in general practice, oncology, immunology, and cardiology working in China, France, Japan, the United Kingdom, and the U.S., COVID-19 is re-shaping all industries, especially health care.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019. One in two people over 50 bought a piece of digital technology in the past year. Three in four people over fifty in America now have a smartphone.

Home Is Where the Health Is, CareMore Health (And Most People) Believe

Health Populi

Most people dealing with chronic conditions, and those who care for them, believe that “home is where the health is,” according to a survey about the “21st century house call” from CareMore Health. To gain peoples’ perspectives on health care at home and chronic disease management, CareMore Health and Aspire Health commissioned a survey among 2,009 U.S.

Survey Points to Payer, Provider Differences In Health Data Strategies, But Also Much Common Ground

Healthcare IT Today

Results from a new healthcare industry survey suggest that while payers and providers are somewhat at odds when it comes to data management, their strategies still have much in common. The survey in question was sponsored by Change Healthcare and the HealthCare Executive Group conducted by InsightDynamo.

Pharmacies Grow for Primary Care On-Ramps – And J.D. Power Says Consumers Like That

Health Populi

Pharmacy Study, this year based on a survey of 13,378 pharmacy customers who filled a prescription between June 2019 and February 2020. Health consumers are embracing pharmacy-as-service-provider, Breem found in the survey, with increasing spending on the party of patient-payors.

Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

patients’ most-trusted source of coronavirus information. However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services.

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute. We had to reinvent how to engage, monitor, and treat” patients with new approaches both in and outside the acute care setting. Then consider the patient/consumer perspective. That is an intense and costly way to treat patients,” Roy said. What a difference 90 days makes.

The Benefits of Patient-Data Collection for Your Practice

Healthcare IT Today

As countless medical practices continue to struggle in the wake of COVID and some remain concerned about how they’re going to survive, let alone thrive as they move forward with seeing patients and growing their practices, leading practices understand that growing their practices, […]. The following is a guest article by Brian Maguire, CEO at RavePoint.

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. ”), and another one-third through a patient portal, hospital system, or urgent care website.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Yet with that bullish supply side of digital health, there was a marked decline in peoples’ use of them in the past two years, found by Accenture in their latest health consumer survey, Digital is Transforming Health, So Why is Consumer Adoption Stalling? To the issue of trusting my doctor to keep my information secure, the survey found a decline from 89% trusting my doctor in 2019 to 83% in 2020.

Many Patients Aren’t Paying Full Attention During Telehealth Visits

Healthcare IT Today

A new survey suggests that patients aren’t as engaged by telehealth visits as one might hope, with many multitasking during their consult. And, as I’ll argue below, that’s actually a pretty predictable finding, though not an inevitable one.

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

There are over 150 exhibitors in the digital health space at #CES2020 touching on every aspect of health care lives from the medical (say, remote health monitoring) connecting providers with patients to sleep tech in the bedroom, baby tech in the nursery, oral health tech and smart mirrors in the bathroom, and wearable tech on-the-go. A survey conducted by PwC five years ago found that the vast majority of consumers would welcome.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Most health consumers expect providers to communicate about routine health care and prevention; this is especially true among those patients trying to manage chronic conditions we learn from 10 Ways to Fulfill Patients’ Communication Wish List , a report based on a consumer survey from West, the communications and network infrastructure company.

On Amazon Prime Day, What Could Health Care Look Like?

Health Populi

For context, this chapter follows two that explain how patients in the U.S. Furthermore, the ubiquity of direct-to-consumer advertisements for prescription drugs that detail to people in mass media channels market medicines in the same moments as food, automobiles, and appliances — an experience that moves Rx drugs from behind the pharmacy counter to a more retail, front-of-store and -mindset. The patient is the payor, the second chapter characterizes.

Making Patients Feel Safer In Hospitals During (And After) The Pandemic

Healthcare IT Today

A new survey by SwipeSense has found that patients are worried about hospital safety and are happy to see facilities using contact tracking technology. It also points to a larger problem – hospitals’ failure to communicate to patients about safety – which still deserves attention.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. These patients lookf or care in an episodic way, KPMG notes. The phone is closely followed by electronic health records (EHRs) and in third place, patient portals.

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 One patient could talk with another over their proverbial neighborhood fence, a concerned parent at the PTA meeting with others dealing with a children’s health issue, or a recovering alcoholic testifying in person at an AA session. Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions.

Health Consumers Are Now Amazon-Primed for Healthcare – HealthConsuming Explains, Part 2

Health Populi

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. Consumers know what good retail looks and feels like, and are focusing that experiential lens on health care, Aflac found when their Workforces Survey polled Americans on what they’d like their health insurance shopping process to feel like.


In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

Patients in the U.S. Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Most Americans want government to do more to help them, the OECD survey found.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

” Noting that health data are more valuable than financial data, DHS worked with Kantar on a survey learning that trust is a key barrier to health innovation adoption (I’ll cover this survey in a separate post in Health Populi later this week). AI data and machine learning will further permeate health care — from fertility programs to payors predicting patient members’ health.

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 33% of patients would like digital payment options.