Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. Some of the biggest limitations, however, have more to do with factors on the patient side.

Reducing costs, improving patient experience top of mind for health system leaders: survey


Healthcare executives identified declining reimbursement, the patient experience, maintaining and upgrading IT, and cybersecurity as the top challenges their facing health systems in 2019

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IT leaders prioritizing patient experience, value-based care in 2019, survey finds


Ramping up value-based care initiatives and improving the patient experience are top priorities for health IT leaders in 2019.

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

As a healthcare innovator, Intermountain has worked diligently to put in place both patient-facing and back-end integrations needed for successful enterprise-wide telehealth interoperability. Intermountain is in the process of optimizing the patient telehealth experience.

Survey: Improving Patient Experiences a Top Priority for HIT Leaders in 2019

hea!thcare innovation - Clinical IT

Health IT leaders rate updating technology to improve the patient experience as their top objective for 2019, according to the seventh annual Health IT Industry Outlook Survey conducted by Stoltenberg Consulting Inc.For this year’s survey, more

Improving the Patient Experience With Content


Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience.

Industry Voices— Six types of healthcare surveys that can improve patient experiences


Organizations need to push their focus beyond just measuring patient satisfaction and onto delivering better healthcare experiences. One way to do that is to expand how organizations use patient surveys

The Benefits of Patient-Data Collection for Your Practice

Healthcare IT Today

As countless medical practices continue to struggle in the wake of COVID and some remain concerned about how they’re going to survive, let alone thrive as they move forward with seeing patients and growing their practices, leading practices understand that growing their practices, […].

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute. Then consider the patient/consumer perspective. What a difference 90 days makes.

Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

patients’ most-trusted source of coronavirus information. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. Doctors maintain their top status as U.S.

Health IT Leaders Expect To Make Broad Use Of AI and Machine Learning Technology

Healthcare IT Today

New healthcare AI and Machine Learning research conducted by Healthcare IT Today suggests that many industry leaders are serious about adopting healthcare AI and machine learning tools and what’s more, that these technologies are being used as part of mission-critical efforts rather than one-off pilot tests.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One in two people over 50 bought a piece of digital technology in the past year.

Home Is Where the Health Is, CareMore Health (And Most People) Believe

Health Populi

Most people dealing with chronic conditions, and those who care for them, believe that “home is where the health is,” according to a survey about the “21st century house call” from CareMore Health.

Survey Points to Payer, Provider Differences In Health Data Strategies, But Also Much Common Ground

Healthcare IT Today

Results from a new healthcare industry survey suggest that while payers and providers are somewhat at odds when it comes to data management, their strategies still have much in common.

“Healthcare Consumer Insight & Digital Engagement” Survey Shows Consumer’s Reliance On Social Info for Their Care

Electronic Health Reporter

Binary Fountain released the findings of its second annual “Healthcare Consumer Insight and Digital Engagement” survey with the goal of getting an updated view into how patients search, evaluate and share their experiences with their physicians.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Yet with that bullish supply side of digital health, there was a marked decline in peoples’ use of them in the past two years, found by Accenture in their latest health consumer survey, Digital is Transforming Health, So Why is Consumer Adoption Stalling?

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

A survey conducted by PwC five years ago found that the vast majority of consumers would welcome. In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”.

On Amazon Prime Day, What Could Health Care Look Like?

Health Populi

For context, this chapter follows two that explain how patients in the U.S. The patient is the payor, the second chapter characterizes. friction-filled), and choice-suggested experience. Another Amazon Prime effect is happening beyond consumers and patients in B2C.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

” Noting that health data are more valuable than financial data, DHS worked with Kantar on a survey learning that trust is a key barrier to health innovation adoption (I’ll cover this survey in a separate post in Health Populi later this week).

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. Only 1 in 3 felt their consumer digital experience was considered “the best possible”.

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions. Financial health is part of the patient’s experience now.

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study.

Health Consumers Are Now Amazon-Primed for Healthcare – HealthConsuming Explains, Part 2

Health Populi

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. ” People trust Amazon for daily retail experiences.

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

Patients in the U.S. Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates.

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

Health Populi’s Hot Points: The Commonwealth Fund’s report bolsters the central premise of my book, HealthConsuming: From Health Consumer to Health Citizen, that the patient-is-the-payor as we approach the new year of 2020.

Rate of Missed Calls Getting Worse During Pandemic Rush

Healthcare IT Today

New research has concluded that healthcare organizations are missing high volumes of incoming calls, in part because when they return messages, patients can’t tell who’s on the line. Communications technology vendor First Orion surveyed roughly 1,000 U.S.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. More U.S.

Medical Costs Are Consuming Americans’ Financial Health

Health Populi

Healthcare Cost Crisis , a survey from West Health and Gallup. Americans seem to have a sense of civic duty for healthcare costs considering the survey found that 19% of people were satisfied with the U.S.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The Pew survey explored Americans’ adoption of technology and found that rural dwellers are also less likely to have multiple devices than non-rural consumers. In the U.S.,

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

“90% of seniors say access to Lyft improves their quality of life,” the company gleaned from a consumer survey they conducted and reported in Fast Company.

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

This is consistent with a previous survey by PwC’s firm Strategy& conducted several years ago which asked consumers what industries they would trust to help them manage their health. PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients.

5 Strategies to Integrate EHR and Patient Satisfaction Survey Data


A key challenge to making full use of your Patient Satisfaction Survey Data is learning how to integrate it with your EHR data. Having an understanding of a patients associated encounters can provide valuable context on the results you receive on a Patients Satisfaction Survey.

EHR 32

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

Health Populi

Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience. We live on-demand lives in daily life-flows and tasks, so people expect that experience and service level in health care.

The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

Health Populi’s Hot Points: I recently collaborated with HealthMine on a survey looking into Medicare Advantage members’ views of health and digital technology. The HealthMine study found folks largely unaware of patient portals, for example.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. Deloitte surveyed 4,530 U.S.

What #CES2019 5 Tech Trends to Watch Mean for Health/Care

Health Populi

Digital Health Tech Empowers Patients. AI is indeed on-the-rise in healthcare : as I have begun planning my agenda for #HIMSS19 convening next month in Orlando, I’m struck by the number of surveys already released on the adoption of AI among healthcare providers, payors and suppliers.