Improve the Patient Experience with a 360-Degree Approach


Owning the patient experience is about managing 360 degrees of healthcare member care delivery. As consumerism continues to grow in other industries, the expectations of experience are upending other sectors such as healthcare. How do we deliver a successful patient experience?

#HIMSS18: Digital, Data and the Patient Experience


The major trends for #HIMSS this year were digital, data and the patient experience. Generating a 360-degree view of patients requires organizations to undergo a digital transformation, a modernization of every aspect of their organization. A superior patient experience requires both front end and back end systems working together to deliver a seamless experience.

New at HIMSS18: Lightning sessions on blockchain, cloud, ransomware and patient experience

Mobi Health News

With so many innovative ideas circulating, conference attendees are hard-pressed to cover all of it. To help provide more knowledge in a shorter time span, the Innovation Live exhibit area will be hosting a new format.

How Virtual Reality Can Improve the Patient Experience in Healthcare

Duane Boise

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics.

Cleveland Clinic's path to a better patient experience began with a focus on empathy


At Cleveland Clinic, a positive patient experience starts with a little empathy. The health system forged a path to better patient satisfaction by encouraging its clinicians to put themselves into patients' shoes

Consumers care about both clinical and ‘patient experience’ ratings to choose primary care doctors


Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study. Both factors are important to patients when choosing a primary care doctor, according to the study published in the Journal of Medical Internet Research

Industry Voices—As hospitals evolve, so must patient experience management


He explains how providers can overcome cultural and other barriers to creating a better experience for senior patients "In the many years I have written for this publication, I have seen significant changes in the industry. But when it comes to the care of older adults and family caregivers, I have not," writes longtime FierceHospitals contributor Anthony Cirillo.

Intelligent, On- Demand Healthcare Concierge Provides Personalized Patient Experience

Consumer eHealth Engagement

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. So why don’t patients use online health records yet? Half of U.S.

Consumer Health and Patient Engagement – Are We There Yet?

Health Populi

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. I do see green shoots of engagement among patients in the U.S.,

Having Health Insurance Is a Social Determinant of Health: the implications of growing uninsured in the U.S.

Health Populi

But actually, “it’s the prices, stupid” across the entire healthcare system that plague, ultimately, the patient-as-payor including but not limited to insurance premium costs, hospital and physician bills, and to be sure, prescription drugs.

Re-Imagining Healthcare – a Lesson from Von Clausewitz in the Fog of War

Health Populi

For your further reading and experience of this wonderful conference, here are links to the previous two posts in this trio on Liberation 2018… Part 1: Liberating Healthcare Through Data Liquidity and Consumer Engagement , published 12 April 2018.

Healthcare Information In-Security Is the New Normal

Health Populi

Developing a culture of cyber- and health privacy-awareness must be a priority for health providers, who as they look to patients for greater health engagement, must bake their trust into health information systems. Consider this a crucial node in patient and clinician experience.

Building Trust and Truth in Patient Social Networks

Health Populi

Those were the early days of the formation of patient social networks [Patients Like me was founded in 2004, and WEGO Health and Stupid Cancer in 2007]. The biggest impacts, Catalyst members say, will be on patient engagement, quality of care, and provider engagement.

Majority Rules? The Right to Affordable Health Care is A Right for All Americans

Health Populi

If we’re playing a game of “majority rules,” then everyone in America would have the right to affordable health care, according to a new poll from The Commonwealth Fund. The report is aptly titled, Americans’ Views on Health Insurance at the End of a Turbulent Year.

Add Behavioral Data to Social Determinants For Better Patient Understanding

Health Populi

These are the social determinants of health, but knowing them even for the N of 1 patient isn’t quite enough to help the healthcare industry move the needle on outcomes and costs.

Food as Medicine Update: Danone Goes B-Corp, Once Upon a Farm Garners Garner, and Livongo Buys Retrofit

Health Populi

” Dealing with chronic conditions like obesity and overweight truly takes a health village of interdependent organizations driving public benefit in partnership with patients. As the nation battles an obesity epidemic that adds $$ costs to U.S.

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry.

Universal Health Care and Financial Inclusion – Not Mutually Exclusive

Health Populi

Two weeks in a row, The Economist , the news magazine headquartered in London, included two special reports stapled into the middle of the magazines. Universal health care was covered in a section on 28 April 2018, and coverage on financial inclusion was bundled into the 5th May edition.

Using Design to Liberate Healthcare; Learning from Dr. Andrew Chacko and Tan Le

Health Populi

I concluded the first of this three-part series with Dr. Don Rucker’s belief that, “Patients are the massive use-case for interoperability.”. This second post focuses on the key role of designing for healthcare – for patients, caregivers, providers, all industry sector workers indeed.

What the Latest Pew Consumer Data Means for #HIMSS18

Health Populi

This begs the question, then, how to leverage the important social platform for the betterment of health, healthcare, and patient and caregiver engagement? Social networks are well-used by patients. That can only happen when trust is baked into the experience.

Food as Medicine – Philips’ Take On An Apple A Day from the Rijksmuseum

Health Populi

What if you went to visit a Vermeer still life with fruit, vegetables, and flowers, and the only image you saw in the famous painting was the flower and an urn? That’s exactly what happened to museum-goers visiting Amsterdam’s Rijksmuseum.

Think Like a LEGO Builder in Healthcare – Considering PwC’s New Health Economy Vision

Health Populi

Expect “new combinations” of industry actors and technologies to reorganize and re-imagine healthcare, with an eye on both price and investments in customer experience (CX), PwC envisions in their latest report on The New Health Economy in the Age of Disruption.

Pharma Spending Gone Bipolar: Generics At One End, Specialty Drugs on the Other

Health Populi

In 2017, patients spent $57.8 million prescriptions cost patients over $500, adding up to $5.2 million prescriptions cost patients between $250 to $500, totaling $3.9 80% trust recommendations of doctors with real world experience with a drug, and.

Getting Real About Social Determinants of Health

Health Populi

Assumption 2: Providing transportation to/from health care services will bolster patients’ appointment-making. Patients’ missed-appointment rates were roughly equal between those offered a ride service and those who were not: 36.5%

Collaboration is the New Innovation – Designing for Health with Amy Cueva at #HIMSS18

Health Populi

“It’s not about shiny new technologies but about designing relationships to truly impact the patient at the center of the disconnected ecosystem,” asserted Amy Cueva, Founder and CXO of the design consultancy Mad*Pow. That patient is a consumer, a caregiver; it’s you and me, Cueva explained.

Please Stop Hating on Amazon, Mr. President. It’s Americans’ Favorite Brand.

Health Populi

The brand defines the 2018 consumer’s benchmark for a best-retail experience, which is what people increasingly expect across the various interactions they have throughout a day. [As

How Albertsons Grocery Stores and Rite Aid Can Help Remake Healthcare

Health Populi

health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. His remarks provided context and introduction to a panel on “The Power of the Patient” in helping address health care costs in America.

Will People Enrolled in Medicaid Want to Be Amazon Prime’d?

Health Populi

Amazon is planning to extend Prime subscriptions to people enrolled in Medicaid for the discount price of $5.99 a month instead of the recent price increase to $12.99/month or $99 a year. The $5.99 a month calculates to a 27% break on the annual Prime membership cost.

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

Prioritizing the patient-as-consumer through my health economic lens, the biggest priorities will be: Engaging patients in self-care and driving health and health plan literacy to better manage constrained access and payments. Connected Patient Forum | #Engage4Health + #HIMSS18.

The Hook That Can Save Telemedicine

Health System CIO

Columns Featured Patient Experience Telemedicine David BensemaThe harsh truth is that telemedicine has fallen far short of expectations, says David Bensema. But if it’s marketed more effectively and key changes are implemented, it can still serve a key purpose.

Telemedicine Is Now Medicine

Health System CIO

Although the concept of telemedicine isn’t exactly radical, one could argue that the way it’s being applied at organizations like NewYork-Presbyterian to improve the patient experience are quite innovative, says CIO Daniel Barchi. Patient Experience Payment Reform Telemedicine Blog Daniel Barchi NewYork-Presbyterian

Jake Dorst, CIO, Tahoe Forest District Hospital, Chapter 2

Health System CIO

And although he learned quite a bit from the experience, he’s happy to be back in the CIO shoes that seem to fit him so well. Chief information & innovation officer role. * “If you put the patient first, you’re going to do okay.”.

Predicting the Top 3 Trends at #HIMSS18


Patient Experience : The healthcare consumer continues to take center stage and further push the healthcare industry from volume to value. Patients (consumers) are taking far greater interest in their own health and demanding the type of care they want, when they want it and how they want it. Providers need to ensure they are meeting the patients every need – clinically, financially, emotionally and socially to improve their overall experience.

The Rise of Telemedicine

Health System CIO

Patient Experience Telemedicine Blog John HalamkaNo matter how you define telemedicine - whether it’s real-time video conferencing or the transmission of photos - it’s going to see exponential growth in 2017, and your organization needs to be ready, says John Halamka.

Edward Babakanian, CIO, UC San Diego Health System, Chapter 3

Health System CIO

Piloting telemedicine with managed care patients A culture of innovation — “It’s really about collaboration.” Piloting telemedicine with managed care patients. * Because of the business growth and expansion, if I can’t deliver those kinds of capabilities to our referring physicians, they might just decide to refer their patients someplace else. The other component is related to patients. Patients really need to be partners in their health.

Nurse executives are concerned nursing shortage is impacting care—and it's only going to get worse 


One-third said that nursing shortages have a "considerable" or "great" impact on care quality, while 41% said that these staffing problems negatively impact the patient experience. Nursing executives are worried that the industry's ongoing nurse shortage is only going to get worse, according to a new survey.

Survey designed to measure patient satisfaction with telemedicine visits


With more practices offering telemedicine services, there’s now a survey designed specifically to measure patient satisfaction with those encounters. Press Ganey, the country's leading provider of patient satisfaction surveys, has just come out with new surveys to measure patientsexperience after a virtual visit at a medical practice, a sign that telemedicine is becoming mainstream

Find out what fellow doctors are saying about prescription medications


Sometimes the results of a clinical trial are very different from the real-world experience with a medication. For doctors, there’s a free resource that lets them check what other physicians are saying about their patientsexperience with drugs. In a survey, 83% of respondents said the opinion or feedback of a fellow physician changed their perception of a drug

The surprising way email can make you a better doctor


Doctors, you need to improve the patient experience. Your intentions are there, but patients are starving for more. Office visits offer definitive evidence that patients need to change. Tests results provide real data to make patients aware of health concerns.