The Next Frontier in Health Tech: Improving the Patient Experience

Digital Health

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto.

Voice tech: Tool to unburden physicians, improve patient experience

Mobi Health News

Boston Children's Hospital chief innovation officer John Brownstein shares insights about the benefits and challenges and evolution with voice technologies amid the growing number of apps and interest from major companies and health systems.

How Virtual Reality Can Improve the Patient Experience in Healthcare

Duane Boise

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Innovators use digital tools to translate patient experiences into meaningful data

Mobi Health News

The MITRE Corperation's Kristina Sheridan shares how her life experince inspired the Patient Toolkit, which lets patients digitally record symptoms and treatment.

Mastering Customer-Patient Experiences Across Healthcare Websites

Perficient

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a highly customized, personalized experience leveraging various technologies can seem very far off on a digital roadmap.

How hospitals can engage consumers to innovate a new patient experience

Mobi Health News

Executives from Dana Farber, Partners, BIDMC and Northwell share tips and insights about working with patients in the tech development process

Virtual Monitoring How It Can Improve The Patient Experience

Healthcare Guys

In todays digital world, customer experience is everything. In nearly every industry, consumers who are unsatisfied with the service they receive or by an experience they have with an organization will seek that service elsewhere.

Healthcare innovation solving problems and improving the patient experience

Mobi Health News

In September we’ll focus on innovation to help healthcare systems foster and manage innovative projects and prepare strategies to keep pace in the ever-changing world of information and technology

#HIMSS18: Digital, Data and the Patient Experience

Perficient

The major trends for #HIMSS this year were digital, data and the patient experience. Generating a 360-degree view of patients requires organizations to undergo a digital transformation, a modernization of every aspect of their organization. A superior patient experience requires both front end and back end systems working together to deliver a seamless experience.

The Right Population Health Analytics to Transform the Patient Experience

Electronic Health Reporter

All considered, imagine a situation where patient-centric care actually involves the patient, and patient engagement is not […]. The article The Right Population Health Analytics to Transform the Patient Experience appeared first on electronichealthreporter.com.

“Transforming the Culture of Care” session 2: Patient Experience panel

Society for Participatory Medicine

Opportunities and Challenges in Patient Experience: What’s Next? ”, he points out that while medicine can diagnose, only the patient can say what the real problem is in their life. That’s just one aspect of participatory medicine in patient experience.

3 Ways to Improve the Patient Experience in Mental Health

eVisit

False beliefs or stigmas about mental illness can sometimes make people reluctant to seek help or treatment. Adding to the challenge, there is a reported shortage of mental health professionals across the U.S. that has become more dire with the growing opioid addiction epidemic , especially in rural areas

New at HIMSS18: Lightning sessions on blockchain, cloud, ransomware and patient experience

Mobi Health News

With so many innovative ideas circulating, conference attendees are hard-pressed to cover all of it. To help provide more knowledge in a shorter time span, the Innovation Live exhibit area will be hosting a new format.

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. Patients enrolled in text alerts will receive text notification when qualifying prescriptions are ready.

JWT’s Future 100 Tells Us Tomorrow Is All About Health

Health Populi

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT.

Cleveland Clinic's path to a better patient experience began with a focus on empathy

FierceHealthIT

At Cleveland Clinic, a positive patient experience starts with a little empathy. The health system forged a path to better patient satisfaction by encouraging its clinicians to put themselves into patients' shoes

Going Digital for Health Is a New-Normal for Consumers

Health Populi

This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. This is roughly equal to patients across all age cohorts in the study. Using digital health tech is a new normal for U.S.

On World Food Day 2018, Imagine A Chef Cooking for Patients

Health Populi

Six in ten patients who are admitted to U.S. This mindset translates into a more integrative medicine approach for patients… with food as a key component to whole-health therapeutics. Today, October 16, is World Food Day.

Sicker Consumers Are More Willing to Share Health Data

Health Populi

This and other insights about the patient journey are published in Inside the patient journey , a report from Deloitte that assesses three key touch points for consumer health engagement. And did I mention consumer-patient satisfaction?

Be Thankful by Engaging With Grace and Talking About Your End-of-Life Wishes With Loved Ones

Health Populi

Then there are the Rest-of-Us who share family stories and experience of long and painful endings, in institutional settings often coupled with costly, so-called “heroic” but unwanted, futile care. “Thanksgiving.”

Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Health Populi

26% of patients would consider treatment for managing a chronic health condition via telehealth, and, 26% would consider advice on well-being interactive with artificial/augmented intelligence (AI). These are natural patient work-flows that are well-understood and time-tested.

How MedModular Fits Into the New Lower-Cost, High-Quality, Consumer-Enchanted Healthcare World

Health Populi

On the demand side, we’ve done a poor job trying to nudge patients and consumers toward rational economic decision making, lacking transparency, information symmetry, and basic health literacy. Many of us who choose to work in the health/care ecosystem do so based on a personal experience.

Mount Sinai finds improved outcomes, patient experience in 'hospital at home' model 

FierceHealthIT

A "hospital at home" model can improve outcomes while also making for a better patient experience, according to a new study. Mount Sinai Health System is working to expand its program across the country

Intelligent, On- Demand Healthcare Concierge Provides Personalized Patient Experience

Consumer eHealth Engagement

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

Retail Tomorrow, Today: A Smart Grocery Cart and Digital Samples For Paleo-Eating Moms

Health Populi

Caper is enabling the Amazon Go experience without the Amazon go infrastructure, Lindon believes. Services surround this experience: Caper will push real-time recommendations to shoppers, like recipes, or a steak sauce for the beef the consumer has placed in his cart.

Consumers Changing the Channel on Where They Shop for Health

Health Populi

Because of what the health care ecosystem stakeholders know — that consumers and patients are hyper-connected. Remember that consumers believe nurses, pharmacists and physicians are the most ethical and trustworthy professions in America; and, that retailers are valued for customer experience.

Value Comes to Healthcare: But Whose Value Is It?

Health Populi

If you look at the places where the system is working, they’ve got it figured out, but that’s not the world the rest of healthcare and patients live in.”. Families USA is “the voice for health care consumers,” so advocates on behalf of patients and caregivers.

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. As the patient is increasingly the payor, some of those savings accrue to her, especially if she uses a health savings account where OTC meds are claimable with a tax advantage.

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. In the course of Experian’s consumer research for this study, people identified 137 jobs in their patient experience.

Health Care for a Typical Working Family of Four in America Will Cost $28,166 in 2018

Health Populi

The recent announcement of the prescription drug cost regulation blueprint, “American Patients First,” speaks to President Trump’s and Secretary Azar’s focus on regulatory reforms targeting the prices of medicine. What could $28,166 buy you in 2018? A new car?

The Health Consumer Seeks Fresh, Free-From and…Turmeric

Health Populi

In fact, more healthcare services are shoppable , especially with growing transparency of price and some quality metrics available to patients and caregivers. The impact of health and wellness is on most consumers’ minds, Nielsen’s consumer research has found.

Consumer Health and Patient Engagement – Are We There Yet?

Health Populi

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. I do see green shoots of engagement among patients in the U.S.,

Innovators use digital tools to translate patient experiences into meaningful data

Healthcare Guys

The MITRE Corperation’s Kristina Sheridan shares how her life experince inspired the Patient Toolkit, which lets patients digitally record symptoms and treatment. Both the clinician and the patient hold an important piece to the care puzzle, according to Kristina Sheridan, head of the enterprise strategy and transformation department at the nonprofit MITRE Corperation. But transferring the patients life experience into a useable dataset can pose challenges.

Healthcare’s Profits Will Be Dramatically Redistributed as Care Shifts to Consumers: Accenture

Health Populi

If this scenario comes to fruition, then the role of the consumer’s customer experience takes on huge significance. On that score (as in “Net Promoter Score”), check out this video from the Temkin Group which explains customer experience so well.

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Distance to information and insights , bringing patients’ information to clinicians’ fingertips wherever that clinician is located.

Consumers care about both clinical and ‘patient experience’ ratings to choose primary care doctors

FierceHealthIT

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study. Both factors are important to patients when choosing a primary care doctor, according to the study published in the Journal of Medical Internet Research

Closing the Digital Health Gap Between Consumers and Physicians

Health Populi

That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

Patients have ambitious health goals, and look to doctors for help

Health Populi

In my client work and speech-giving, I often point these days to a JAMA article, Value-Based Payments Require Valuing What Matters to Patients. The doctor-patient relationship continues to have goodwill that can feed consumer engagement to help people achieve their personal health ambitions.

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

This year’s Temkin Experience Index ranked health insurance among the lowest consumer-facing experiences, and Interbrands’ released their 2018 Best Global Brands report this week — which names only a couple of health-focused companies.

Koen Kas, the Gardener of Health Tech Delights

Health Populi

Healthcare must go beyond traditional user-centered design, Koen’s experience has shown, and aspire toward design-to-delight. The concept of “delight” in healthcare, such as we experience in hospitality, grocery stores, and entertainment, is elusive.

Industry Voices—Improving the patient experience through tech is key to loyalty

FierceHealthIT

In recent years, consumer expectations around what constitutes a superior experience have changed, and patient care is not immune to this movement. In today’s world of on-demand service, patients expect real-time communication and transparency from their healthcare provider