Digital Health

MAY 28, 2018

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto.

Patient Experience 250

Patient Experience Digital Health 250

Duane Boise

APRIL 5, 2018

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics.

Patient Experience 195

Patient Experience Medical Technology healthcare technology Digital Health 195

Duane Boise

JULY 31, 2017

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

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Patient Experience eMed Medical Technology healthcare technology 195

Perficient

JANUARY 28, 2018

Owning the patient experience is about managing 360 degrees of healthcare member care delivery. As consumerism continues to grow in other industries, the expectations of experience are upending other sectors such as healthcare. How do we deliver a successful patient experience?

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Patient Experience Leadership Connected Care 62

Electronic Health Reporter

JUNE 6, 2018

All considered, imagine a situation where patient-centric care actually involves the patient, and patient engagement is not […]. The article The Right Population Health Analytics to Transform the Patient Experience appeared first on electronichealthreporter.com.

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Patient Experience Health Analytics EHR 56

FierceHealthIT

APRIL 20, 2018

At Cleveland Clinic, a positive patient experience starts with a little empathy. The health system forged a path to better patient satisfaction by encouraging its clinicians to put themselves into patients' shoes

Patient Experience 62

Patient Experience 62

FierceHealthIT

JUNE 27, 2018

A "hospital at home" model can improve outcomes while also making for a better patient experience, according to a new study. Mount Sinai Health System is working to expand its program across the country

Patient Experience 46

Patient Experience 46

Health Populi

AUGUST 16, 2018

With the acquisition of GreatCall, a mature player in the aging-tech space, Best Buy is doubling down on consumer health technology@retail. This week at Best Buy. the electronics retailer, it’s out with CDs and in with technology for aging at home.

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Patient Experience Primary Care Connected Health Digital Health 172

Consumer eHealth Engagement

MAY 1, 2017

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

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Patient Experience eHealth Nursing HIPAA 36

Health Populi

AUGUST 6, 2018

If this scenario comes to fruition, then the role of the consumer’s customer experience takes on huge significance. On that score (as in “Net Promoter Score”), check out this video from the Temkin Group which explains customer experience so well.

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Patient Experience Pharmaceuticals Connected Health Health IT 180

Health Populi

JULY 6, 2018

If you look at the places where the system is working, they’ve got it figured out, but that’s not the world the rest of healthcare and patients live in.”. Families USA is “the voice for health care consumers,” so advocates on behalf of patients and caregivers.

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Patient Experience Public Health Health IT Health Policy 213

Health Populi

JULY 20, 2018

That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.

Digital Health 195

Digital Health Patient Experience Medical Technology Connected Health 195

Health Populi

MAY 22, 2018

The recent announcement of the prescription drug cost regulation blueprint, “American Patients First,” speaks to President Trump’s and Secretary Azar’s focus on regulatory reforms targeting the prices of medicine. What could $28,166 buy you in 2018? A new car?

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Accountable Care Patient Experience Pharmaceuticals Medicare 248

FierceHealthIT

MARCH 28, 2018

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study. Both factors are important to patients when choosing a primary care doctor, according to the study published in the Journal of Medical Internet Research

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Patient Experience Primary Care 47

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

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Patient Experience Nursing Connected Health Digital Health 201

Health Populi

MAY 29, 2018

Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Distance to information and insights , bringing patients’ information to clinicians’ fingertips wherever that clinician is located.

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Life Science Digital Health Patient Experience Primary Care 236

FierceHealthIT

MARCH 8, 2018

He explains how providers can overcome cultural and other barriers to creating a better experience for senior patients "In the many years I have written for this publication, I have seen significant changes in the industry. But when it comes to the care of older adults and family caregivers, I have not," writes longtime FierceHospitals contributor Anthony Cirillo.

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Patient Experience 37

Health Populi

JUNE 22, 2018

In my client work and speech-giving, I often point these days to a JAMA article, Value-Based Payments Require Valuing What Matters to Patients. The doctor-patient relationship continues to have goodwill that can feed consumer engagement to help people achieve their personal health ambitions.

Mental health 209

Mental health Patient Experience Primary Care Digital Health 209

Health Populi

FEBRUARY 18, 2018

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. I do see green shoots of engagement among patients in the U.S.,

Patient Experience 270

Patient Experience Digital Health Health IT 270

Health Populi

JUNE 28, 2018

for a single Tylenol tablet given to an inpatient) and those for patients wanting to cure Hepatitis C, like the $1,000 single pill of Harvoni. . There are countless chasms in the U.S. this moment in social, political, and economic perspectives.

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Patient Experience Pharmaceuticals Health Policy 184

Health Populi

APRIL 10, 2018

patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. So why don’t patients use online health records yet? Half of U.S.

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Health IT EHR Patient Experience Connected Health 205

Health Populi

JUNE 26, 2018

Amy, Founder and Chief Experience Office of Mad*Pow, kicked off the conference with context-setting and inspiration. Each of these women is working to marry design thinking into financial wellness for mainstream people/patients.

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Patient Experience Connected Health Digital Health Public Health 187

Health Populi

JUNE 13, 2018

Health Populi’s Hot Points: As patients morph into health consumers, seeking food options that make health, they’re also savvy buyers, who clip coupons, shop private labels, and look for value-priced products in their lives.

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Patient Experience Primary Care Mental health 181

Health Populi

JUNE 20, 2018

Are you a Super-Hero when it comes to saving money and having a solid credit rating? The Capital One Café with Peet’s Coffee wants to make us all financial superpowers, I learned when stopping into one of their storefronts in center city Philadelphia earlier today.

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Patient Experience 168

Health Populi

JUNE 1, 2018

Here are three slides from the report that address some of the key issues on which I’m firmly focused in health economics, technology, and patients-as-consumers. Health Populi’s Hot Points: The growing healthcare cost burden borne by patients living in the U.S.

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Patient Experience Connected Health Digital Health 170

Health Populi

FEBRUARY 27, 2018

Those were the early days of the formation of patient social networks [Patients Like me was founded in 2004, and WEGO Health and Stupid Cancer in 2007]. The biggest impacts, Catalyst members say, will be on patient engagement, quality of care, and provider engagement.

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Mental health Patient Experience Primary Care Connected Health 220

Health Populi

MAY 10, 2018

But actually, “it’s the prices, stupid” across the entire healthcare system that plague, ultimately, the patient-as-payor including but not limited to insurance premium costs, hospital and physician bills, and to be sure, prescription drugs.

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Patient Experience Health Policy 193

Health Populi

MARCH 1, 2018

If we’re playing a game of “majority rules,” then everyone in America would have the right to affordable health care, according to a new poll from The Commonwealth Fund. The report is aptly titled, Americans’ Views on Health Insurance at the End of a Turbulent Year.

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Patient Experience Health Policy Medicare 216

Health Populi

JULY 11, 2018

Well, how about the end-user consumer/patient/health citizen as the ultimate self-steward of their own data? In this moment post-Cambridge Analytica/Facebook, the launch of the GDPR, and the everyday-ness of data breaches, consumers most trust doctors for sharing personal information.

Patient Experience 156

Patient Experience HIPAA Connected Health Health Information 156

Health Populi

JUNE 13, 2018

Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. Employers are also enlisting the services of third-party health advocate services to help patients, now consumers, navigate the complex and expensive health system.

Mental health 168

Mental health Patient Experience Pharmaceuticals Medicare 168

Health Populi

MARCH 1, 2018

These are the social determinants of health, but knowing them even for the N of 1 patient isn’t quite enough to help the healthcare industry move the needle on outcomes and costs.

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Patient Experience Connected Health Health Policy Digital Health 202

Health Populi

APRIL 29, 2018

For your further reading and experience of this wonderful conference, here are links to the previous two posts in this trio on Liberation 2018… Part 1: Liberating Healthcare Through Data Liquidity and Consumer Engagement , published 12 April 2018.

Patient Experience 168

Patient Experience Medical Technology Connected Health Health IT 168

Health Populi

APRIL 30, 2018

Developing a culture of cyber- and health privacy-awareness must be a priority for health providers, who as they look to patients for greater health engagement, must bake their trust into health information systems. Consider this a crucial node in patient and clinician experience.

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Patient Experience HIPAA Health Data Health Information 164

Health Populi

APRIL 16, 2018

” Dealing with chronic conditions like obesity and overweight truly takes a health village of interdependent organizations driving public benefit in partnership with patients. As the nation battles an obesity epidemic that adds $$ costs to U.S.

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Patient Experience Public Health 178

Health Populi

APRIL 19, 2018

I concluded the first of this three-part series with Dr. Don Rucker’s belief that, “Patients are the massive use-case for interoperability.”. This second post focuses on the key role of designing for healthcare – for patients, caregivers, providers, all industry sector workers indeed.

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Patient Experience Public Health Interoperability Health IT 160

Health Populi

APRIL 9, 2018

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry.

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Patient Experience Primary Care Digital Health Telehealth 172

Health Populi

MAY 1, 2018

What if you went to visit a Vermeer still life with fruit, vegetables, and flowers, and the only image you saw in the famous painting was the flower and an urn? That’s exactly what happened to museum-goers visiting Amsterdam’s Rijksmuseum.

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Patient Experience Public Health Health Data Digital Health 156

Health Populi

MARCH 5, 2018

This begs the question, then, how to leverage the important social platform for the betterment of health, healthcare, and patient and caregiver engagement? Social networks are well-used by patients. That can only happen when trust is baked into the experience.

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Mental health Patient Experience Public Health Connected Health 176

Health Populi

MAY 6, 2018

Two weeks in a row, The Economist , the news magazine headquartered in London, included two special reports stapled into the middle of the magazines. Universal health care was covered in a section on 28 April 2018, and coverage on financial inclusion was bundled into the 5th May edition.

Patient Experience 160

Patient Experience Health Policy Medicare 160

Health Populi

FEBRUARY 7, 2018

Assumption 2: Providing transportation to/from health care services will bolster patients’ appointment-making. Patients’ missed-appointment rates were roughly equal between those offered a ride service and those who were not: 36.5%

Patient Experience 181

Patient Experience Health Policy 181