Digital Health

MAY 28, 2018

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto.

Patient Experience 250

Patient Experience Digital Health 250

Mobi Health News

DECEMBER 10, 2018

Boston Children's Hospital chief innovation officer John Brownstein shares insights about the benefits and challenges and evolution with voice technologies amid the growing number of apps and interest from major companies and health systems.

Patient Experience 141

Patient Experience 141

Duane Boise

APRIL 5, 2018

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics.

Patient Experience 195

Patient Experience Medical Technology healthcare technology Digital Health 195

Duane Boise

JULY 31, 2017

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Patient Experience 195

Patient Experience eMed Medical Technology healthcare technology 195

Mobi Health News

OCTOBER 17, 2018

The MITRE Corperation's Kristina Sheridan shares how her life experince inspired the Patient Toolkit, which lets patients digitally record symptoms and treatment.

Patient Experience 198

Patient Experience 198

Perficient

AUGUST 30, 2018

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a highly customized, personalized experience leveraging various technologies can seem very far off on a digital roadmap.

Patient Experience 68

Patient Experience 68

Mobi Health News

SEPTEMBER 28, 2018

Executives from Dana Farber, Partners, BIDMC and Northwell share tips and insights about working with patients in the tech development process

Patient Experience 189

Patient Experience 189

Healthcare Guys

OCTOBER 23, 2018

In todays digital world, customer experience is everything. In nearly every industry, consumers who are unsatisfied with the service they receive or by an experience they have with an organization will seek that service elsewhere.

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Patient Experience Nursing 63

Mobi Health News

SEPTEMBER 5, 2018

In September we’ll focus on innovation to help healthcare systems foster and manage innovative projects and prepare strategies to keep pace in the ever-changing world of information and technology

Patient Experience 91

Patient Experience Healthcare Innovation 91

Perficient

MARCH 15, 2018

The major trends for #HIMSS this year were digital, data and the patient experience. Generating a 360-degree view of patients requires organizations to undergo a digital transformation, a modernization of every aspect of their organization. A superior patient experience requires both front end and back end systems working together to deliver a seamless experience.

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Patient Experience Health Information Connected Health Health IT 48

Electronic Health Reporter

JUNE 6, 2018

All considered, imagine a situation where patient-centric care actually involves the patient, and patient engagement is not […]. The article The Right Population Health Analytics to Transform the Patient Experience appeared first on electronichealthreporter.com.

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Patient Experience Health Analytics EHR 56

Society for Participatory Medicine

JANUARY 17, 2018

Opportunities and Challenges in Patient Experience: What’s Next? ”, he points out that while medicine can diagnose, only the patient can say what the real problem is in their life. That’s just one aspect of participatory medicine in patient experience.

Patient Experience 54

Patient Experience Connected Health 54

eVisit

AUGUST 30, 2017

False beliefs or stigmas about mental illness can sometimes make people reluctant to seek help or treatment. Adding to the challenge, there is a reported shortage of mental health professionals across the U.S. that has become more dire with the growing opioid addiction epidemic , especially in rural areas

Patient Experience 62

Patient Experience Mental health 62

Mobi Health News

FEBRUARY 20, 2018

With so many innovative ideas circulating, conference attendees are hard-pressed to cover all of it. To help provide more knowledge in a shorter time span, the Innovation Live exhibit area will be hosting a new format.

Patient Experience 114

Patient Experience Interoperability EHR 114

Health Populi

DECEMBER 11, 2018

This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. Patients enrolled in text alerts will receive text notification when qualifying prescriptions are ready.

Patient Experience 184

Patient Experience Pain management Mental health Digital Health 184

Health Populi

NOVEMBER 28, 2018

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT.

Mental health 226

Mental health Patient Experience 226

FierceHealthIT

APRIL 20, 2018

At Cleveland Clinic, a positive patient experience starts with a little empathy. The health system forged a path to better patient satisfaction by encouraging its clinicians to put themselves into patients' shoes

Patient Experience 62

Patient Experience 62

Health Populi

SEPTEMBER 6, 2018

This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. This is roughly equal to patients across all age cohorts in the study. Using digital health tech is a new normal for U.S.

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Patient Experience Connected Health Mobile Health mHealth 276

Health Populi

OCTOBER 16, 2018

Six in ten patients who are admitted to U.S. This mindset translates into a more integrative medicine approach for patients… with food as a key component to whole-health therapeutics. Today, October 16, is World Food Day.

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Primary Care Patient Experience Public Health 240

Health Populi

SEPTEMBER 27, 2018

This and other insights about the patient journey are published in Inside the patient journey , a report from Deloitte that assesses three key touch points for consumer health engagement. And did I mention consumer-patient satisfaction?

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Health Data Patient Experience Nursing Health IT 236

Health Populi

NOVEMBER 21, 2018

Then there are the Rest-of-Us who share family stories and experience of long and painful endings, in institutional settings often coupled with costly, so-called “heroic” but unwanted, futile care. “Thanksgiving.”

Patient Experience 186

Patient Experience 186

Health Populi

NOVEMBER 1, 2018

26% of patients would consider treatment for managing a chronic health condition via telehealth, and, 26% would consider advice on well-being interactive with artificial/augmented intelligence (AI). These are natural patient work-flows that are well-understood and time-tested.

Patient Experience 200

Patient Experience Mental health Mobile Health Medicare 200

Health Populi

OCTOBER 5, 2018

On the demand side, we’ve done a poor job trying to nudge patients and consumers toward rational economic decision making, lacking transparency, information symmetry, and basic health literacy. Many of us who choose to work in the health/care ecosystem do so based on a personal experience.

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Patient Experience Digital Health Nursing Public Health 222

FierceHealthIT

JUNE 27, 2018

A "hospital at home" model can improve outcomes while also making for a better patient experience, according to a new study. Mount Sinai Health System is working to expand its program across the country

Patient Experience 46

Patient Experience 46

Consumer eHealth Engagement

MAY 1, 2017

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

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Patient Experience eHealth Nursing HIPAA 36

Health Populi

SEPTEMBER 15, 2018

Caper is enabling the Amazon Go experience without the Amazon go infrastructure, Lindon believes. Services surround this experience: Caper will push real-time recommendations to shoppers, like recipes, or a steak sauce for the beef the consumer has placed in his cart.

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Primary Care Patient Experience Connected Health Digital Health 218

Health Populi

SEPTEMBER 16, 2018

Because of what the health care ecosystem stakeholders know — that consumers and patients are hyper-connected. Remember that consumers believe nurses, pharmacists and physicians are the most ethical and trustworthy professions in America; and, that retailers are valued for customer experience.

Patient Experience 211

Patient Experience Pharmaceuticals Connected Health Nursing 211

Health Populi

JULY 6, 2018

If you look at the places where the system is working, they’ve got it figured out, but that’s not the world the rest of healthcare and patients live in.”. Families USA is “the voice for health care consumers,” so advocates on behalf of patients and caregivers.

Patient Experience 226

Patient Experience Public Health Health IT Health Policy 226

Health Populi

SEPTEMBER 14, 2018

Patients are the new healthcare payors, and as such, taking on the role of health consumers. As the patient is increasingly the payor, some of those savings accrue to her, especially if she uses a health savings account where OTC meds are claimable with a tax advantage.

Mental health 212

Mental health Primary Care Patient Experience Pharmaceuticals 212

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. In the course of Experian’s consumer research for this study, people identified 137 jobs in their patient experience.

Patient Experience 175

Patient Experience Health Policy 175

Health Populi

MAY 22, 2018

The recent announcement of the prescription drug cost regulation blueprint, “American Patients First,” speaks to President Trump’s and Secretary Azar’s focus on regulatory reforms targeting the prices of medicine. What could $28,166 buy you in 2018? A new car?

Accountable Care 249

Accountable Care Patient Experience Pharmaceuticals Medicare 249

Health Populi

SEPTEMBER 17, 2018

In fact, more healthcare services are shoppable , especially with growing transparency of price and some quality metrics available to patients and caregivers. The impact of health and wellness is on most consumers’ minds, Nielsen’s consumer research has found.

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Patient Experience Connected Health 199

Health Populi

FEBRUARY 18, 2018

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. I do see green shoots of engagement among patients in the U.S.,

Patient Experience 272

Patient Experience Digital Health Health IT 272

Healthcare Guys

OCTOBER 18, 2018

The MITRE Corperation’s Kristina Sheridan shares how her life experince inspired the Patient Toolkit, which lets patients digitally record symptoms and treatment. Both the clinician and the patient hold an important piece to the care puzzle, according to Kristina Sheridan, head of the enterprise strategy and transformation department at the nonprofit MITRE Corperation. But transferring the patients life experience into a useable dataset can pose challenges.

Patient Experience 40

Patient Experience 40

Health Populi

AUGUST 6, 2018

If this scenario comes to fruition, then the role of the consumer’s customer experience takes on huge significance. On that score (as in “Net Promoter Score”), check out this video from the Temkin Group which explains customer experience so well.

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Patient Experience Pharmaceuticals Connected Health Health IT 208

Health Populi

MAY 29, 2018

Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Distance to information and insights , bringing patients’ information to clinicians’ fingertips wherever that clinician is located.

Digital Health 245

Digital Health Life Science Primary Care Patient Experience 245

FierceHealthIT

MARCH 28, 2018

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study. Both factors are important to patients when choosing a primary care doctor, according to the study published in the Journal of Medical Internet Research

Primary Care 47

Primary Care Patient Experience 47

Health Populi

JULY 20, 2018

That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.

Digital Health 208

Digital Health Patient Experience Medical Technology Connected Health 208

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

Patient Experience 208

Patient Experience Nursing Connected Health Digital Health 208

Health Populi

JUNE 22, 2018

In my client work and speech-giving, I often point these days to a JAMA article, Value-Based Payments Require Valuing What Matters to Patients. The doctor-patient relationship continues to have goodwill that can feed consumer engagement to help people achieve their personal health ambitions.

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Mental health Primary Care Patient Experience Digital Health 220

Health Populi

OCTOBER 12, 2018

This year’s Temkin Experience Index ranked health insurance among the lowest consumer-facing experiences, and Interbrands’ released their 2018 Best Global Brands report this week — which names only a couple of health-focused companies.

Primary Care 174

Primary Care Patient Experience Pharmaceuticals Connected Health 174

Health Populi

OCTOBER 17, 2018

Healthcare must go beyond traditional user-centered design, Koen’s experience has shown, and aspire toward design-to-delight. The concept of “delight” in healthcare, such as we experience in hospitality, grocery stores, and entertainment, is elusive.

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Life Science Mental health Patient Experience Pharmaceuticals 167

FierceHealthIT

SEPTEMBER 10, 2018

In recent years, consumer expectations around what constitutes a superior experience have changed, and patient care is not immune to this movement. In today’s world of on-demand service, patients expect real-time communication and transparency from their healthcare provider

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Patient Experience 44