The Next Frontier in Health Tech: Improving the Patient Experience

Digital Health

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto.

How Virtual Reality Can Improve the Patient Experience in Healthcare

Duane Boise

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Mastering Customer-Patient Experiences Across Healthcare Websites

Perficient

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a highly customized, personalized experience leveraging various technologies can seem very far off on a digital roadmap.

Reducing costs, improving patient experience top of mind for health system leaders: survey

FierceHealthIT

Healthcare executives identified declining reimbursement, the patient experience, maintaining and upgrading IT, and cybersecurity as the top challenges their facing health systems in 2019

Improve the Patient Experience with a 360-Degree Approach

Perficient

Owning the patient experience is about managing 360 degrees of healthcare member care delivery. As consumerism continues to grow in other industries, the expectations of experience are upending other sectors such as healthcare. How do we deliver a successful patient experience?

Innovators use digital tools to translate patient experiences into meaningful data

Mobi Health News

The MITRE Corperation's Kristina Sheridan shares how her life experince inspired the Patient Toolkit, which lets patients digitally record symptoms and treatment.

Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

According to Deloitte’s report in Evidence Based Oncology ( The American Journal of Managed Care publication), many organizations are exploring ways to control costs and enhance care quality for oncology patients (e.g. Patient Centered Medical Homes, CMS’ Oncology Care Model). With many different types of cancer and treatment options, each patient embarks on a personal care journey. Oncology patients often experience a long journey.

How hospitals can engage consumers to innovate a new patient experience

Mobi Health News

Executives from Dana Farber, Partners, BIDMC and Northwell share tips and insights about working with patients in the tech development process

Telehealth vs conventional medical treatment: How telemedicine improves the patient experience and lowers patient costs.

eVisit

The United States spends $3.3 trillion every year on healthcare. This is more than any other developed nation in the world.

Healthcare innovation solving problems and improving the patient experience

Mobi Health News

In September we’ll focus on innovation to help healthcare systems foster and manage innovative projects and prepare strategies to keep pace in the ever-changing world of information and technology

#HIMSS18: Digital, Data and the Patient Experience

Perficient

The major trends for #HIMSS this year were digital, data and the patient experience. Generating a 360-degree view of patients requires organizations to undergo a digital transformation, a modernization of every aspect of their organization. A superior patient experience requires both front end and back end systems working together to deliver a seamless experience.

Virtual Monitoring How It Can Improve The Patient Experience

Healthcare Guys

In todays digital world, customer experience is everything. In nearly every industry, consumers who are unsatisfied with the service they receive or by an experience they have with an organization will seek that service elsewhere.

The Right Population Health Analytics to Transform the Patient Experience

Electronic Health Reporter

All considered, imagine a situation where patient-centric care actually involves the patient, and patient engagement is not […]. The article The Right Population Health Analytics to Transform the Patient Experience appeared first on electronichealthreporter.com.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers.

3 Ways to Improve the Patient Experience in Mental Health

eVisit

False beliefs or stigmas about mental illness can sometimes make people reluctant to seek help or treatment. Adding to the challenge, there is a reported shortage of mental health professionals across the U.S. that has become more dire with the growing opioid addiction epidemic , especially in rural areas

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

“Transforming the Culture of Care” session 2: Patient Experience panel

Society for Participatory Medicine

Opportunities and Challenges in Patient Experience: What’s Next? ”, he points out that while medicine can diagnose, only the patient can say what the real problem is in their life. That’s just one aspect of participatory medicine in patient experience.

Cleveland Clinic and HIMSS Patient Experience Summit call-for-proposals closes Feb. 5

Mobi Health News

The theme of the 10th Annual event is Looking Back, Leaping Forward

What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Consider how labyrinthine health care processes are, whether we look at patient “journeys” (a nice word for the Rube Goldbergian experience of being a sick patient in the U.S.) Have you read the life changing magic of tidying up , or Spark Joy , books by Marie Kondo ?

From Yorkshire Lad to Global Design for Health: A Profile of Sean Carney of Philips

Health Populi

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers.

New at HIMSS18: Lightning sessions on blockchain, cloud, ransomware and patient experience

Mobi Health News

With so many innovative ideas circulating, conference attendees are hard-pressed to cover all of it. To help provide more knowledge in a shorter time span, the Innovation Live exhibit area will be hosting a new format.

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients. And again, most doctors told PwC they’ve brought up the subject of such digital therapies to patients, and 26% of patients have raised up the topic with their doctors.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use.

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

I’m keen to learn where the industry is on that diffusion curve in putting health information and tools into the hands of consumers, patients and caregivers. I’ll give you four big reasons: The patient is expecting a consumer experience from health care.

What #CES2019 5 Tech Trends to Watch Mean for Health/Care

Health Populi

Digital Health Tech Empowers Patients. For my own work and world at the intersection of consumers/patients + technology + health, I’m keen to learn how AI can scale that kind of knowledge to the consumer at home for self-care.

Cleveland Clinic's path to a better patient experience began with a focus on empathy

FierceHealthIT

At Cleveland Clinic, a positive patient experience starts with a little empathy. The health system forged a path to better patient satisfaction by encouraging its clinicians to put themselves into patients' shoes

Costs, Consumerism, Cyber and Care, Everywhere – The 2019 Health Populi TrendCast

Health Populi

Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. But once a patient-consumer experiences that virtual visit, most people want to repeat the telehealth encounter.

It’s Not All About Pink for Women’s Tech at CES 2019

Health Populi

Mom-generated data flows to a HIPAA-compliant platform which informs OB/GYNs about their patients’ progress. For the clinician, the program benefits workflow, patient engagement, and risk management. This is not a watch. Well, not just a watch. It can track heart rate.

Care Gets Personal at Philips for Parents and Babies

Health Populi

Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. The team is working on making the Baby+ experience with a similar feel to Pregnancy+. Our homes should nurture our health.

Shelly Palmer De-Hypes CES 2019 & Has Lessons for Health/Care

Health Populi

” Making things “slightly better” is happening: for example, testing longer battery life, improving camera technology, and testing hardware security are among the marginal improvements that can make our tech experiences so much better.

JWT’s Future 100 Tells Us Tomorrow Is All About Health

Health Populi

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT.

Intelligent, On- Demand Healthcare Concierge Provides Personalized Patient Experience

Consumer eHealth Engagement

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. This is roughly equal to patients across all age cohorts in the study. Using digital health tech is a new normal for U.S.

On World Food Day 2018, Imagine A Chef Cooking for Patients

Health Populi

Six in ten patients who are admitted to U.S. This mindset translates into a more integrative medicine approach for patients… with food as a key component to whole-health therapeutics. Today, October 16, is World Food Day.

Mount Sinai finds improved outcomes, patient experience in 'hospital at home' model 

FierceHealthIT

A "hospital at home" model can improve outcomes while also making for a better patient experience, according to a new study. Mount Sinai Health System is working to expand its program across the country

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. Patients enrolled in text alerts will receive text notification when qualifying prescriptions are ready.

A Smarter Home for Healthy Living at CES 2019….and a nod to Microsoft

Health Populi

Health begins at home. I found evidence for that, beyond my own N of 1 understanding, in a research article published in the U K in 2000 by Lyn Harrison and Frances Heywood.

Sicker Consumers Are More Willing to Share Health Data

Health Populi

This and other insights about the patient journey are published in Inside the patient journey , a report from Deloitte that assesses three key touch points for consumer health engagement. And did I mention consumer-patient satisfaction?