Pharmacies Grow for Primary Care On-Ramps – And J.D. Power Says Consumers Like That

Health Populi

Health consumers are embracing pharmacy-as-service-provider, Breem found in the survey, with increasing spending on the party of patient-payors. More use of primary care services also drove greater satisfaction and spending per consumer at a rate of $11 more spending per person.

What Pieces of Primary Care Work Virtually in a Post-COVID World? – #HITsm Chat Topic

Healthcare IT Today

This week’s chat will be hosted by Matt Sakumoto (@MattSakumoto) on the topic “What Pieces of Primary Care Work Virtually in a Post-COVID World?“ “ Matt Sakumoto is a primary care physician and product manager […].

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Despite COVID-19 Challenges, Primary Care Practice Improves Patient Health Using Digital Tools

Healthcare IT Today

With COVID-19 transmission risks remaining high, many medical practices have been forced to change their business model from one built on face-to-face appointments to delivering patient care via telehealth visits virtually overnight.

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. Quality of care not as good as in-person (among 67% of older people).

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Health Populi

This report is a must-read for people involved with patient and consumer health engagement in the U.S. Regarding the most important health care issues U.S. Health Populi’s Hot Points: Both health care providers (hospitals, clinicians, allied professionals, et.

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

The Future of Health Is “Now,” Deloitte Says; But Are Consumers Living and Loving It?

Health Populi

The pandemic has become a sort of forcing function on all aspects of daily living, include health care. Deloitte’s latest wave of health care consumer market research updates the COVID-19 impacts on the U.S. Among the DIY workflows was self-care for health care.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. That's not necessarily to say that many patients – and, indeed, many providers – don't still prefer old-fashioned, in-person, one-on-one doctor-patient consults. All the ambulatory care stuff, and all the simple stuff?

Home Is Where the Health Is, CareMore Health (And Most People) Believe

Health Populi

Most people dealing with chronic conditions, and those who care for them, believe that “home is where the health is,” according to a survey about the “21st century house call” from CareMore Health. To gain peoples’ perspectives on health care at home and chronic disease management, CareMore Health and Aspire Health commissioned a survey among 2,009 U.S. And so the modern house call enables more social care, the CareMore model shows us.

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. Each of these health consumers had at least one virtual care visit between February and May 2020.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. In Healthcare 2030: The consumer at the center , the KPMG team explores the demographic shifts and market drivers that will challenge the health care industry in the current U.S.

Consumers care about both clinical and ‘patient experience’ ratings to choose primary care doctors

FierceHealthIT

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study. Both factors are important to patients when choosing a primary care doctor, according to the study published in the Journal of Medical Internet Research

When Will Self-Service Come to Health Care?

Health Populi

At least one in three people who have tried out virtual health care have done so because they use technology in all aspects of life and want to do the same with their healthcare. This data point has informed my vision for self-care and the home as our health hub, bolstered in part through the research of Accenture from which this first graphic comes. A common theme at health care meetings these days is how and when health care will meet its Amazon, Apple, or Uber moment?

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. A couple of intriguing examples: Ali Health, part of Alibaba (the e-commerce giant), launched a free online clinic in locked-down Hubei (whose capital is Wuhan) where in five days, 100,000 patients received remote consultations. Telehealth is helping to improve access to care, speed diagnosis and treatment, and limit the risk of person-to-person spread of the virus.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

If you don’t believe this meeting nine years later is resonating with medical and health care on the ground, note a few things happening in my own life this week that signal health/care is mainstream at #CES2020: 1. I will be meeting in a private conference with a leadership team of a dozen execs from one of the world’s largest Big Pharma companies to brainstorm around my wheelhouse of consumers + technology + health/care.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The lack of broadband to rural health citizens exacerbates disparities by preventing people from digital engagement in their health and caring for loved ones. Furthermore, net neutrality is also an important underpinning for fast health care connections that deliver access to telehealth and virtual health channels that can scale care to under-served people, patients, and caregivers. In the U.S.,

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

Health Populi

With our HealthConsuming “health is everywhere” ethos, this post updates some of the most impactful recent retail health developments shaping consumers’ health/care touchpoints beyond hospitals, physicians, and health plans. Now, to the news… and what it means… Start with Kroger and Hy-Vee, national grocery chains, both of which are expanding their health care reach via pharmacists’ licensure practice expansions, and new concepts of mobile health.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). For example, “patient engagement” tools were defined as, “solutions to promote patient wellness and active participation in their care for chronic diseases,” e.g., adherence to treatment regimens. More U.S.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Power is that only one in ten Americans have ever used telehealth or virtual health to substitute for an in-person visit to a doctor’s office, hospital, ER or urgent care clinic in the past year. And cost, to both the end-user patient and plan-sponsor, is clearly a potential advantage. health care system.

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

Conference kicks off this week, I’m focused on finding digital health innovations that engage people — consumers, caregivers, patients, health citizens all. kicks off today in pre-conference sessions, there is useful context described in a new report from the American Hospital Association’s Center for Health Innovation and EY talking about health care digital transformation in the form of “Anywhere Care.”

Improving the Patient Experience With Content

Perficient

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience. As such, it receives special attention in some primary care and acute care quality measures. So we need to give patients what they want. Why Patient Experience Matters.

Health @ Retail – Prelude to GMDC SelfCare Summit with Updates from Hims & Hers, GoodRx, Sam’s Club and Amazon Care

Health Populi

“We knew millions of people weren’t getting the care they needed — they were either too embarrassed to seek help or felt stuck in a system that was confusing and intimidating. In collaboration with highly-qualified doctors and healthcare providers, we’ve built a digital health platform that is changing the way people talk about and receive the care they need.” The organization will be known as GoodRx Care.

On World Food Day 2018, Imagine A Chef Cooking for Patients

Health Populi

Six in ten patients who are admitted to U.S. This mindset translates into a more integrative medicine approach for patients… with food as a key component to whole-health therapeutics. Danone works on medical nutrition designed around patients in various stages of diseases including allergy, metabolic disorders, oncology and stroke. The company has quantified cost savings based on fewer complications in these patients, ultimately lowering the risks of mortality.

Nurses Continue to Reign #1 in Honesty and Ethics; Healthcare Pro’s 4 of Top 5 in Annual Gallup Poll

Health Populi

But it’s also important to point out that four of the top five most ethical professions are people working on the front lines of health care: doctors (#3), pharmacists (#4) and dentists (#5). Health Populi’s Hot Points: Trust is the on-ramp to peoples’ health engagement; in the health/care ecosystem, nurses, doctors, pharmacists and dentists rank top in honesty and ethics, Gallup continues to tell us over the many years the pollsters have studied this question.

Patients have ambitious health goals, and look to doctors for help

Health Populi

Consumers embrace their food habits as a key self-care determinant of health. The cost of care is a big issue for most consumers: one-half of consumers want doctors to help them understand the cost of their care. Two in three consumers have made a health care goal to reduce their healthcare costs. An additional survey of 400 physicians was conducted, split between 200 primary care providers and 200 specialty physicians.

Kroger Health Thinks Food is Medicine – Nutrition at the Grocery Store Via FMI’s Insights

Health Populi

Kroger also employees 23,000 health care professionals employed in about 3,000 pharmacies in the chain. This second bar chart is also very important for the evolving health care consumer seeking food-as-medicine and using retail health channels. These two personae, valued by 7 in 10 consumers, are followed by my friends, farmers, fitness/health clubs, and my primary food store (that is, the grocery channel the consumer most frequents during the week).

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

The proliferation and evolution of digital technologies in health care have the potential to do good or harm, depending on their application. Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Together, these factors can bolster personalization and improve consumers’ experience in healthcare, but also have the power to invade, disrupt, and encroach on peoples’ physical and intimate lives in unwelcome ways.

Retail Tomorrow, Today: A Smart Grocery Cart and Digital Samples For Paleo-Eating Moms

Health Populi

Caper is enabling the Amazon Go experience without the Amazon go infrastructure, Lindon believes. Services surround this experience: Caper will push real-time recommendations to shoppers, like recipes, or a steak sauce for the beef the consumer has placed in his cart. Caper and Sampler have the potential to bring so much to the consumer-retail health table, for the benefit of patients, caregivers, and families.

Building Trust and Truth in Patient Social Networks

Health Populi

Those were the early days of the formation of patient social networks [Patients Like me was founded in 2004, and WEGO Health and Stupid Cancer in 2007]. Those communities have matured and a decade later, led to the New England Journal of Medicine ‘s Catalyst community assessing how social networks can improve patient health. Social networks are useful in health care delivery, virtually all healthcare stakeholders agreed.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Doing so in this way could help health/care ecosystem stakeholders to innovate their own business and pricing models. Consider the plethora of EHR systems, scheduling idiosyncrasies, physician adoption and workflow considerations, and patient matching challenges, for example.

How Consumers’ Belt-Tightening Could Impact Health/Care – Insights from Deloitte’s Retail Team

Health Populi

consumer spending for education, food and health care substantially grew, crowding out spending for other categories like transportation and housing. will allocate health care spending into their personal health household economies. People with BMI levels under the obesity definition spend 42% more on direct health care costs than people at a healthy weight. Watch for calls among younger voters to support, broadly writ, universal health care access.

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Care delivery is no hassle with telehealth.

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. Self-care for health goes back to the beginning of time, really, to parents’ and grandparents’ and tribal leaders and community health workers sharing kitchen-table wisdom on healing tactics, herbs and natural-occurring products, time-tested, evidence-based lifestyle choices and traditional and ethnic rituals. This is self-care, healthcare.

Best Buy Bets on AgingTech in the Expanding Retail Health Ecosystem

Health Populi

Even with Amazon-everything, and in health/care, too, Best Buy has successfully navigated the rough retail waters to get to this point. With GreatCall, Best Buy consolidates a role at the convergence of Internet of Healthy Things (thank you, Dr. Joe Kvedar ), smart and connected homes, wearable tech, and self-care. With the acquisition of GreatCall, a mature player in the aging-tech space, Best Buy is doubling down on consumer health technology@retail. This week at Best Buy.

Heart Health at #CES2019 – Food and Tech as Medicine

Health Populi

Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. At #CES2019, I’m on the lookout for digital technologies that can help people adopt and sustain healthy behaviors that can help consumers save money on medical care and enhance quality of life-years. Now, people seek better customer service, enchanting design, streamlined workflows, and more confidence in their medical care.

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Peoples’ experience with health plans rank at the bottom of the roster, on par with rental cars and TV/Internet service providers. This year, it appears that auto dealers and airlines have fared worst on the very poor end of the customer experience spectrum.

Consumers Grow to View Food as the Prescription

Health Populi

Health Populi’s Hot Points: As patients morph into health consumers, seeking food options that make health, they’re also savvy buyers, who clip coupons, shop private labels, and look for value-priced products in their lives. These large macroeconomic national numbers would translate to individuals and their households in terms of patients direct and indirect costs for healthcare and disability, along with improved quality of life for U.S.

How Albertsons Grocery Stores and Rite Aid Can Help Remake Healthcare

Health Populi

health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. Health Populi’s Hot Points: Yesterday in Washington, DC, at the Healthcare Costs Innovation Summit sponsored by West Health, Dr. Mark Smith, Professor of Medicine at UCSF and former President of California HealthCare Foundation, talked about the importance of self-care. Dr. Smith noted there’s a huge reservoir of untapped labor in patients.

Lessons learned: What patients said about their experience in primary care practices

FierceHealthIT

Just ask their patients. Based on a new survey, it's clear that good communication with their physicians, as well as with other clinicians, is key to a positive patient experience What makes a good doctor?

Will People Enrolled in Medicaid Want to Be Amazon Prime’d?

Health Populi

Amazon is planning to extend Prime subscriptions to people enrolled in Medicaid for the discount price of $5.99 a month instead of the recent price increase to $12.99/month or $99 a year. The $5.99 a month calculates to a 27% break on the annual Prime membership cost. Medicaid enrollees who want to take advantage of the deal must provide Amazon with a scan or image of the card they use for their benefit (either Medicaid or EBT). These consumers can enroll annually, for a maximum of four years.