Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. Quality of care not as good as in-person (among 67% of older people).

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. With this alignment of virtual care supply-and-demand, it is like telehealth will see “permanent usage increases,” according to Parks Associates’ survey report, COVID-19 – Impact on Telehealth Use and Perspectives.

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Despite COVID-19 Challenges, Primary Care Practice Improves Patient Health Using Digital Tools

Healthcare IT Today

With COVID-19 transmission risks remaining high, many medical practices have been forced to change their business model from one built on face-to-face appointments to delivering patient care via telehealth visits virtually overnight. The transition has been a big challenge for many practices, some of which had been offering few if any telehealth services before […].

The Future of Health Is “Now,” Deloitte Says; But Are Consumers Living and Loving It?

Health Populi

The pandemic has become a sort of forcing function on all aspects of daily living, include health care. Deloitte’s latest wave of health care consumer market research updates the COVID-19 impacts on the U.S. Among the DIY workflows was self-care for health care.

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? Thirty percent of people sough virtual care for dealing with a chronic condition (e.g.,

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. That's not necessarily to say that many patients – and, indeed, many providers – don't still prefer old-fashioned, in-person, one-on-one doctor-patient consults. All the ambulatory care stuff, and all the simple stuff?

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

If you don’t believe this meeting nine years later is resonating with medical and health care on the ground, note a few things happening in my own life this week that signal health/care is mainstream at #CES2020: 1.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. In advance of the full report, the organization released a summary on telehealth access and satisfaction, which I’ll discuss in this post. health care system.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. In Healthcare 2030: The consumer at the center , the KPMG team explores the demographic shifts and market drivers that will challenge the health care industry in the current U.S.

When Will Self-Service Come to Health Care?

Health Populi

At least one in three people who have tried out virtual health care have done so because they use technology in all aspects of life and want to do the same with their healthcare. This data point has informed my vision for self-care and the home as our health hub, bolstered in part through the research of Accenture from which this first graphic comes. A common theme at health care meetings these days is how and when health care will meet its Amazon, Apple, or Uber moment?

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The lack of broadband to rural health citizens exacerbates disparities by preventing people from digital engagement in their health and caring for loved ones. Furthermore, net neutrality is also an important underpinning for fast health care connections that deliver access to telehealth and virtual health channels that can scale care to under-served people, patients, and caregivers. In the U.S.,

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Doing so in this way could help health/care ecosystem stakeholders to innovate their own business and pricing models. Consider the plethora of EHR systems, scheduling idiosyncrasies, physician adoption and workflow considerations, and patient matching challenges, for example.

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

Conference kicks off this week, I’m focused on finding digital health innovations that engage people — consumers, caregivers, patients, health citizens all. kicks off today in pre-conference sessions, there is useful context described in a new report from the American Hospital Association’s Center for Health Innovation and EY talking about health care digital transformation in the form of “Anywhere Care.”

Health @ Retail – Prelude to GMDC SelfCare Summit with Updates from Hims & Hers, GoodRx, Sam’s Club and Amazon Care

Health Populi

“We knew millions of people weren’t getting the care they needed — they were either too embarrassed to seek help or felt stuck in a system that was confusing and intimidating. In collaboration with highly-qualified doctors and healthcare providers, we’ve built a digital health platform that is changing the way people talk about and receive the care they need.” The organization will be known as GoodRx Care.

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

Best Buy Bets on AgingTech in the Expanding Retail Health Ecosystem

Health Populi

Even with Amazon-everything, and in health/care, too, Best Buy has successfully navigated the rough retail waters to get to this point. With the acquisition of GreatCall, a mature player in the aging-tech space, Best Buy is doubling down on consumer health technology@retail.

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

The proliferation and evolution of digital technologies in health care have the potential to do good or harm, depending on their application. Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Together, these factors can bolster personalization and improve consumers’ experience in healthcare, but also have the power to invade, disrupt, and encroach on peoples’ physical and intimate lives in unwelcome ways.

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

Just as we experienced “e-business” departments blurring into ecommerce and everyday business processes, so is “telehealth” morphing into, simply, health care delivery as one of many channels and platforms. Telehealth and virtual care are key education topics and exhibitor presences at HIMSS19. Most employers’ adopting telehealth as a covered employee benefit. Zero and Roman are also part of telehealth.

Heart Health at #CES2019 – Food and Tech as Medicine

Health Populi

Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. At #CES2019, I’m on the lookout for digital technologies that can help people adopt and sustain healthy behaviors that can help consumers save money on medical care and enhance quality of life-years. Now, people seek better customer service, enchanting design, streamlined workflows, and more confidence in their medical care.

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Peoples’ experience with health plans rank at the bottom of the roster, on par with rental cars and TV/Internet service providers. This year, it appears that auto dealers and airlines have fared worst on the very poor end of the customer experience spectrum.

A Bright Future: How Digital Tools Are Meeting Patients Where They Live

Health System CIO

Patient-focused care is no longer just a platitude; it’s a platform that will ensure long-term viability for providers who can successfully implement primary care models, says Mike Davis, who examines the growing digital technology market.

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

I was scheduled to meet with Roy Jakobs, Chief Business Leader of Connected Care at Philips, at HIMSS in Orlando on 9th March 2020. I’d interviewed Roy at CES 2020 in Las Vegas in January to catch up on consumer health developments, and the March meeting was going to cover Philips’ innovations on the hospital and acute care side of the business, as well as to learn more about Roy’s new role as head of Connected Care. There’s a lot to take care of.”.

How Albertsons Grocery Stores and Rite Aid Can Help Remake Healthcare

Health Populi

health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. Health Populi’s Hot Points: Yesterday in Washington, DC, at the Healthcare Costs Innovation Summit sponsored by West Health, Dr. Mark Smith, Professor of Medicine at UCSF and former President of California HealthCare Foundation, talked about the importance of self-care. Dr. Smith noted there’s a huge reservoir of untapped labor in patients.

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

That would be health care, a report from Altarum notes. People travel further and wait longer for medical services than for veterinary care (second in this line-up), auto repair, banking, and household services. The annual opportunity cost for travel and wait time in health care is $89 billion, Altarum estimated. It’s simple to see that people in poor health spend much more time in a day on self-care than healthier people.

A Smarter Home for Healthy Living at CES 2019….and a nod to Microsoft

Health Populi

Lyn and Frances tested three assumptions that they believed linked housing and health: that housing contributes to health; that housing is not routinely included in health or social planning;’ and that the potential contribution of primary care is wasted. Nearly two decades later, that housing-health link still isn’t universally embraced by health care stakeholders. Health begins at home.

Stanford’s ClickWell: Virtual Model for Primary Care

Consumer eHealth Engagement

In January 2015, Stanford Medicine launched ClickWell Care, a new type of Primary Care clinic which leverages technology to allow patients to virtually connect with their own Stanford primary care clinicians and wellness coaches via video or phone visits. Patients use the MyHealth mobile app to schedule and conduct a video visit and share home health device data with the care team. ClickWell staff have seen 1,223 patients.

Telehealth shows promise for fostering better doc-patient relationships

Healthcare IT News - Telehealth

As telehealth use continues to expand, many are wondering what the ramifications will be when, as is widely expected, virtual care becomes a much larger part of the healthcare experience going forward. A new study published in Mayo Clinic Proceedings suggests that patients might be much more willing to engage substantially with telehealth – and may find the experience much more rewarding – than many might have assumed even a few months ago.

How should your organization assess telehealth ROI?

Healthcare IT News - Telehealth

As more health systems avail themselves of the quality, cost and access benefits that come with telehealth, IT leaders naturally have big questions about how those major investments in technology infrastructure, reshaped clinical strategy and staffing changes should be paying off. "In addition to the direct economic drivers, telehealth programs can generate value in a number of ways that may be difficult to measure," they wrote.

Telehealth Is Here to Stay. Is Your Facility Ready?

InTouch Health

Demand for telehealth services is skyrocketing across the country as more providers and their patients look for ways to limit in-person care. Since the novel coronavirus is considered extremely contagious, patients are being asked to stay at home as much as possible when seeking non-urgent care. Providers are also reducing their risk of exposure by remotely consulting with their patients. The Rise of Virtual Care. Telehealth Innovation Blog

A guide to telehealth vendors in the age of COVID-19

Healthcare IT News - Telehealth

Telehealth always has been a key pillar of technology-enabled care delivery that helps hospitals, health systems and group practices deliver quality care at a distance – and often also gain efficiencies, improve patient and provider satisfaction and save costs. But as 2020 unfolds, with the COVID-19 pandemic severely testing health-system capacity, telehealth is stepping up. The company’s patients access its U.S.-based,

How MedStar Health went from 7 to 4,150 daily telehealth visits in two months

Healthcare IT News - Telehealth

As MedStar Health launched its telehealth response to the COVID-19 pandemic, hundreds of the health system’s caregivers first rose to the challenge of meeting a historic surge in demand for the existing MedStar eVisit urgent care, on-demand telehealth offering. Also, patients had a continued need to reach out to their primary care physicians to get questions answered about COVID-19.

Costs, Consumerism, Cyber and Care, Everywhere – The 2019 Health Populi TrendCast

Health Populi

Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers. Expect health care costs and access to be at least as important to U.S. A key health care cost focus of Congress will target prescription drug costs. Today is Boxing Day and St.

Can Telehealth Improve Opioid Abuse Treatment in the United States?

InTouch Health

How Telehealth is Changing Substance Abuse Treatment. As more patients struggle with pain management and addiction recovery, many health organizations are looking at telehealth as a possible solution to the opioid crisis. The National Institute of Health recently announced that it’s launching a $155 million project known as the Justice Community Opioid Innovation Network (JCOIN), which will incorporate telehealth into the addiction recovery treatment process.

Case Study: Southwest Medical’s winning strategy for telehealth

American Well

In 2014, Southwest Medical Associates, one of Nevada’s largest multi-specialty medical groups, partnered with American Well to launch its telehealth service, SMA NowClinic. In the newly released case study , we reveal how Southwest Medical enrolled more than 30,000 patients in its program and conducted more than 20,000 telehealth visits. . Southwest Medical offers primary care, specialty care and urgent care, in addition to a variety of specialized, focused programs.

Case Study: Southwest Medical’s winning strategy for telehealth

American Well

In 2014, Southwest Medical Associates, one of Nevada’s largest multi-specialty medical groups, partnered with American Well to launch its telehealth service, SMA NowClinic. In the newly released case study , we reveal how Southwest Medical enrolled more than 30,000 patients in its program and conducted more than 20,000 telehealth visits. . Southwest Medical offers primary care, specialty care and urgent care, in addition to a variety of specialized, focused programs.

12 Ways Telehealth is Saving Small Hospitals

GlobalMed

As community hubs of healthcare, they are tasked with delivering expert medical care across emergency departments, outpatient practices, surgical suites, labs, radiology departments, intensive care units and more. But consider that they’re also asked to: Provide an exceptional patient experience. Meet accountable care and risk contracts. Yet many still face financial struggles and provider burnout , which can also impact patient care.

Expanding Access to Specialty Care With Telecardiology

InTouch Health

How Telehealth Can Improve Outcomes for Cardiovascular Patients. Many seniors and chronically ill patients will need around-the-clock cardiovascular care services in the years to come. However, many rural areas lack access to specialty care services, including cardiology. Chronically ill patients may also have trouble traveling to and from the cardiologist’s office. This also increases the patient’s chances of survival. Telehealth Innovation Blog

Countries worldwide share perspectives on pandemic-era digital innovation

Healthcare IT News - Telehealth

The COVID-19 crisis has shown in no uncertain terms the value and criticality of having a digitised and connected healthcare ecosystem: one that enables easy access to near-real-data, supports the demands of virtual care, prioritises patient experience and protects patient data.

Virtual Healthcare: Your Telehealth Questions Answered by a Doctor

American Well

If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth?

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