Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

For historic trends, you can check out my coverage of the 2014 version of this study here in Health Populi. The 2019 ACSI report bundles finance/banks, insurance (property/casualty, life and health) and hospitals together in one document. What can health care learn from beer?

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

“Digital transformation” is the corporate strategy flavor of the moment across industries, and the health are sector isn’t immune from the trend. As this 13th year of the annual Health 2.0 As Health 2.0 This week, Health 2.0 The post Prelude to Health 2.0

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Expanding its report-card role in the health ecosystem. In 2019, 28 states have payment parity policies for Medicaid.

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. In fact, health and wellness consumers have existed since a person purchased the first toothpaste, aspirin, heating pad, and moisturizing cream at retail. This is self-care, healthcare.

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

CVS Health’s acquisition of Aetna was approved this week by U.S. This post updates my initial thoughts on the deal, given the morphing US healthcare market on both the traditional health services front and fast-evolving retail health environment.

Medical Costs Are Consuming Americans’ Financial Health

Health Populi

Spending on medical care costs crowded out other household spending for millions of Americans in 2018, based on The U.S. Healthcare Cost Crisis , a survey from West Health and Gallup. health care system for themselves and their families; but 38% of U.S.