Health Populi

APRIL 12, 2024

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.

Telehealth 193

Telehealth Mental health Public Health Medical Billing 193

Health Populi

DECEMBER 22, 2022

Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.

Health Technology 156

Health Technology Mental health Digital Health Primary Care 156

Health Populi

NOVEMBER 27, 2019

The second plan ranked in customer sat was Kaiser Permanente, down one point from 78 to 77, followed by Aetna (merged with CVS Health in the past year) gaining one point to 76, and UnitedHealthcare, Cigna and the Blues in fourth through sixth places at or below the median customer sat index of 75, shown in the second chart.

Primary Care 170

Primary Care Medical Billing Patient Experience Health Policy 170

Health Populi

DECEMBER 11, 2019

Partnering, too, will be important on the road to digitization in health care across the three industry segments. specialty medicines), and people expect greater levels of retail-enhanced service from health care providers, plans, and pharma companies.

Life Science 194

Life Science Medical Billing Health Data Primary Care 194

Henry Kotula

FEBRUARY 26, 2020

Timoni, JD, an attorney and partner at the law firm Lindabury, McCormick, Estabrook & Cooper, in Westfield, New Jersey, who represents healthcare providers in areas of reimbursement and managed care contracting. Some ways to do this are to offer better patient portals, expanded hours, improved access, and clear procedure pricing.

Primary Care 41

Primary Care Telehealth Patient Experience HIPAA 41