Improving Patient Experience, While Avoiding a Star Ratings Scandal

Healthcare IT Today

The lawsuit, reportedly the first of its kind leveraged against a nursing […]. The following is a guest article by Suzanne Cogan, Chief Commercial Officer at SPH Analytics.

Patient Experience through the Lens of Racism: A Patient Experience Symposium Discussion with Sachin Jain, MD

Healthcare IT Today

Healthcare systems need to have a plan to provide better patient care and combat systemic racism. I am looking forward to discussing this with Sachin Jain, MD at the upcoming Patient Experience Symposium.

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8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience.

An Opportunity to Offer a Unique Patient Experience Amidst the Pandemic

Healthcare IT Today

As healthcare struggles to deal with the pandemic, I hurt as I see how many healthcare organizations are struggling, but I also look at the tremendous opportunities that are available for healthcare to do so much more for patients.

Cincinnati Children's puts focus on patient experience with its telehealth program

Healthcare IT News - Telehealth

The organization decided it wanted to be able to approach the challenge of meeting patients and families where they are and improving access to care, and telehealth was a tool to do that. However, the ability to remotely examine complex patients was still a challenge.

Online Scheduling, Patient Check-in, and Consumer Choice – Healthcare IT Today Podcast Episode 56

Healthcare IT Today

For the 56th episode of the Healthcare IT Podcast, we’re talking about Online Scheduling, Patient Check-in, and Consumer Choice. No doubt the pandemic and the social distancing requirements have pushed these topics to the forefront of every healthcare organizations minds.

Healthcare IT Today Survey: Consumerism And Use Of Patient-Generated Data Are Lasting Trends

Healthcare IT Today

Consumerism and the use of patient-generated data are no fads, but rather a lasting change to the healthcare landscape, according to a new survey conducted by Healthcare IT Today of our readers.

Creating a High-Quality Patient Experience in the Virtual Health Revolution

Healthcare IT Today

The following is a guest article by Dr. Bob Monteverdi – Global Healthcare Solutions Leader at Lenovo Health. Before Covid-19 few of us interacted with our healthcare providers in any way other than face-to-face.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. WHY IT MATTERS. That's not necessarily to say that many patients – and, indeed, many providers – don't still prefer old-fashioned, in-person, one-on-one doctor-patient consults. It all gets moved into the home."

Pagers + Healthcare – It’s the Message Not the Medium

Healthcare IT Today

Communication and Patient Experience Health IT Company Healthcare IT IT IT Infrastructure and Dev Ops Healthcare Communication Healthcare Contact Center Healthcare Pagers provider communications Spok Tim Tindle

Feel the Rush – Healthcare IT Today Podcast Episode 38

Healthcare IT Today

For the 38th episode of the Healthcare IT Podcast, we’re feeling the rush. No, it’s probably not what you’re thinking. This is especially true in health IT with the COVID-19 pandemic. No, it's probably not what you're thinking.

Healthcare’s New Digital Front Doors – Healthcare IT Today Podcast Episode 41

Healthcare IT Today

For the 41st episode of the Healthcare IT Podcast, we’re talking about the new digital front doors of healthcare. We previously introduced the idea of the 2 new digital front doors of healthcare.

Numerous Announcements of COVID Vaccine Solutions is Encouraging

Healthcare IT Today

Over the past two weeks, Healthcare IT Today has received 100+ Press Releases and offers to interview executives from Health IT companies with COVID vaccine solutions. It is an encouraging sign.

How Virtual Reality Can Improve the Patient Experience in Healthcare

Duane Boise

When learning that the first heart rate monitor was invented in 1977, it is surprising to look at how far medical technologies have advanced– and those advances are just the beginning. As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics. could help to relieve anxiety, fear, and pain experienced in a healthcare crisis.

IT DevOps Solutions to Improve the Physician and Patient Experience

Healthcare IT Today

We all know that Physician Burnout is a big problem in healthcare. Not only is it impacting physicians, but that has a trickle down effect on patient experience as well. That’s why we see so much focus on how to improve the physician experience. While I’ve seen a lot of great efforts, I’m quickly realizing […].

Google Exploring Tool Designed to Help Patients Use Their Health Records

Healthcare IT Today

In recent times, Google has been working on a tool designed to help clinicians filter complicated patient information more quickly and view it in context. Now it’s thinking about doing the same thing for consumers.

Patient Interest in Digital Communication Is Growing

Healthcare IT Today

Dan is one of our A-List speakers at our new EXPO.health Experience Series. Dan will join Ed Marx and other health IT leaders in an interactive discussion about digital transformation in healthcare and how you can develop your digital […].

Digital Therapeutics – DTx – #HITsm Chat Topic

Healthcare IT Today

” The Digital Therapeutics Alliance defines DTx as products that “deliver evidence-based therapeutic interventions to patients that are […]. We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 4/16 at Noon ET (9 AM PT).

Designing for Patients and Clinicians: Expanding The Human in Human Centered Design (HCD)

Healthcare IT Today

A nurse practitioner (NP) was telling patient advocates how to help patients prepare better for appointments. She explained that many people with high blood pressure (BP) don’t track it before their appointment.

More Than a Nuisance: Addressing Post-op Depression as an Essential Part of Recovery & Participation

Healthcare IT Today

Over the years, I’ve worked with patients and family caregivers to co-design resources for surgery, and one story repeated: even when people were looking forward to something like a joint […]. Recently, a friend had outpatient surgery.

Not All EHR Are Created Equal

Healthcare IT Today

Having written about EMR and EHR software for 15 years, it’s amazing to think how far we’ve come. When I first started writing about EMR software, we were also talking about putting high speed internet and wifi into the office as well.

EHR 92

Is the COVID Vaccine the Shot in the Arm We Need for Healthcare Access?

Healthcare IT Today

Meeting patients where they are has been a rallying cry for the past several years, but healthcare is still challenged by access challenges. The COVID vaccine might just be the shot in the arm we need to make meaningful progress towards improved healthcare access for all patients.

10x Success Rate. 2x Enrollment. Inside Duke’s Smoking Cessation Program.

Healthcare IT Today

Not just because getting people to quit is hard, but also because it is difficult to get people to enroll in programs in the first place. Smoking cessation programs are challenging.

Health IT and Marketing (Odd Couple?) – Healthcare IT Today Podcast Episode 21

Healthcare IT Today

For the 21st episode of the Healthcare IT Podcast, we’re talking about Health IT and Marketing. Shouldn’t the CIO (IT) and CMO (Marketing) work together? Every hospital and health system has a marketing team and an IT team. However, we often […] You'd think that IT and Marketing within a healthcare organization would work together. Here's a look at the questions and topics we discuss: * Does IT & Marketing Work Together? *

Behind Worry Lines: Anticipating Patient Concerns

Healthcare IT Today

“If I’m scheduled for a colonoscopy, but i have a hemorrhoid should I still get it done or will it hurt during the procedure.?” “If If I get a hip replacement will I be able to have sex again without pain?” What happens to the space where my uterus was?”

I’m not gonna lie to you Marge… What Don’t We Tell Patients and Families?

Healthcare IT Today

It was Valentine’s day and I was at a party. The last few weeks things were good: my dad hadn’t been in and out of the hospital or the ER. He was even doing well with his physical therapy and able to walk laps around the main floor of the house. Around 9pm, my cell […].

How Have Healthcare Cloud Solutions Helped During COVID?

Healthcare IT Today

This month we’ve been focused on covering a number of topics related to the healthcare cloud. Needless to say, it’s been one of the most important technologies during COVID-19 as many healthcare organizations had to scale up in so many areas.

A Look at Unexpected Benefits of User Experience Design in Health Care

Healthcare IT Today

The health care field has lagged in its digital tool designs. For an example, let me take you on a tour of the Epic patient portal, Mychart.)

Top 10 Healthcare IT News stories of 2020

Healthcare IT News - Telehealth

– and the wherewithal of the information systems and digital data that keep them running – been put to the test quite like it was in 2020. A massive nationwide scale-up of telehealth and remote patient monitoring unlike anything yet seen.

Digital ROI (Release of Information) Requests for HIM – No More Faxing or Mailing

Healthcare IT Today

As I visited the various “suites” (that’s what CHIME called their virtual booths) at the CHIME Spring Forum, I saw a lot of great health IT companies.

Access to Medical Records – Healthcare IT Today Podcast Episode 15

Healthcare IT Today

For the 15th episode of the Healthcare IT Podcast, we’re talking about Access to Medical Records. While some are shocked by the realities associated with getting access to medical records, there’s a lot more nuance to gaining access to medical records in a way that is helpful to the patient, but also respects the privacy […] Access to medical records a hot topic with multiple perspectives. Should patients be able to access medical records?

Experiencing a COVID-Era Doctor’s Office Through the Hard of Hearing Community

Healthcare IT Today

Administration Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System LTPAC ASL COVID-19 Accessibility Hearing Loss HIPAA HIPAA TRS InnoCaption Joe Duarte

HIPAA 88

Is Consumerism the Elephant in the Room? – Healthcare IT Today Podcast Episode 22

Healthcare IT Today

For the 22nd episode of the Healthcare IT Podcast, we’re asking the question Is Consumerism the Elephant in the Room? The discussion of consumerism in healthcare is a tricky one. Many patients wonder why their healthcare experience is so different than their consumer experience. Of course, this discussion sometimes raises the ire of patients who don't want to be treated like a consumer. What’s Holding Us Back from Improved Experiences?

Four Telehealth Tips for Hospitals and Health Systems

Healthcare IT Today

As patients look for safe ways to receive care, digital technology has […]. The following is a guest article by Matt Dickson, Vice President of Product, Strategy, and General Manager at Stericycle Communication Solutions.

What’s the Key to Effective RPM and Chronic Care Management?

Healthcare IT Today

If you’re not following what’s happening in the world of remote patient monitoring (RPM), you should be. It’s not hard to see how these technologies […].

Text Messaging Must be a Part of Your Digital Transformation

Healthcare IT Today

Since the pandemic began, healthcare organizations have been making significant process and technology changes to see and treat patients safely. The following is a guest article by Dan Simenc, Chief Revenue Officer, SR Health by Solutionreach.

Measuring Satisfaction in Healthcare – Healthcare IT Today Podcast Episode 14

Healthcare IT Today

For the 14th episode of the Healthcare IT Podcast, we’re talking about Measuring Satisfaction in Healthcare. We all know a great experience when we see it, but measuring it across an organization is a really hard thing to do. Thus, we thought it would be a great topic for a podcast. It's even more difficult in healthcare where so many people and organizations have their hands in the pot.

A Digital Stethoscope for Remote Patient Monitoring (RPM)

Healthcare IT Today

I’ll be the first to admit that I didn’t know the history of the stethoscope and definitely didn’t understand how it worked. Although, we certainly all know how iconic the stethoscope is in healthcare.

Social Insecurities: How Do Technology and Other Interventions Impact Clinician, Patient, and Care Partner Dynamics?

Healthcare IT Today

Editor’s Note: We’re excited to welcome Geri Lynn Baumblatt as a regular contributor to Healthcare IT Today. Geri has a unique perspective and a variety of experiences in healthcare that will make for some great content.

For This Patient, Telehealth Is No Fad

Healthcare IT Today

My colleague John Lynn, describes the COVID-19 telehealth surge as a false market, given that it was driven by conditions that are almost guaranteed to change. On the surface, there are very good reasons to predict that telehealth volume is likely to sink like a stone.