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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

The latest read from ONC, the Office of the National Coordinator for Health IT, tells a story about patients’ growing use of online portals, medical records, and smartphone apps to access personal health information. Well that gets to “the truth” found in test results, as shown here.

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Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

Article #3 in my deep dive here extends the second analysis into digital health information, next focusing on Americans’ use of quality information on doctors. racial and ethnic minority consumers were better informed that whites over time, and people with more education also saw more of the quality information).