Improving the Patient Experience With Content

Perficient

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience.

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions. Financial health is part of the patient’s experience now.

Health Consumers Are Now Amazon-Primed for Healthcare – HealthConsuming Explains, Part 2

Health Populi

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. Joseph Health.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The Pew survey explored Americans’ adoption of technology and found that rural dwellers are also less likely to have multiple devices than non-rural consumers. Health Populi’s Hot Points: There’s a new social determinant of health in town, and it’s broadband connectivity.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. But the tagline begs the supply side question: “Can the health care system deliver?” Deloitte surveyed 4,530 U.S.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

The growth of tracking and wearable tech is moving toward more medical applications beyond fitness and wellness, Rock Health found. The biggest growth, Rock Health found, was for live phone telehealth, with 64% of respondents using this channel, followed by email and text.

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

At that moment in the Twitterverse, it occurred to me that health IT as a consumer-facing industry was beginning to mainstream in America. Cramer’s pronouncement led to a tweetstorm where hundreds of tweeters in and outside of health/care talked back and with Cramer.

Healthcare Information In-Security Is the New Normal

Health Populi

Three-fourths of healthcare providers experienced a data breach in 2017, according to the HIMSS 2018 Cybersecurity Survey. Health data insecurity is the new normal. I explain th e current state of cybersecurity and health data insecurity in a new HIMSS blog linked here.

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

Patients as Consumers” is the theme of the Health Affairs issue for March 2019. Health care consumerism is a central focus in my work, and so it’s no surprise that I’ve consumed every bit of this publication. [In

How Patient Portals Can Do Much More for Healthcare Quality and Costs – Part 1

Phoenix Health Systems

This is the first in a two-part series on how to make the most of patient portals to improve patient engagement, and simultaneously improve care management and financial outcomes. The implementation of Meaningful Use sent providers scrambling to implement patient portals to provide patients access to their health information — AND to reap the program’s financial incentives. ” What Makes A Patient Portal User-Friendly?

Workforce development: Your organization is only as strong as its people

Healthcare IT News - Telehealth

How can you recruit the best people, retain talent you have and ensure a diverse workforce that reflects the patients you serve? Interoperability: Health IT's hardest problem is (finally) at an inflection point. Health IT implementation best practices.

Healthcare has never experienced anything like Amazon’s combination of logistics, voice AI expertise and data analytics. The impact could be huge.

Lloyd Price

Ever since the announcement last year that three of America’s biggest companies — Amazon, Berkshire Hathaway and JPMorgan Chase — had united, Voltron-style, to fight for lower healthcare costs and forge “a better patient experience” for their combined 1.2

The Tech Giants are Coming for Healthcare

Lloyd Price

Some of the biggest and most famous tech companies are making big bets on health care. Health care is incredibly backward in its use of information and consumer technologies and there are ample opportunities to improve patient care while reducing cost.