Medical Billing, Patient Experience and Study

3 in 4 Insured Americans Worried About Medical Bills — Especially Women

Health Populi

DECEMBER 9, 2021

. “Even those fortunate to have insurance struggle with bills that result from misunderstanding or underestimating costs of treatments and procedures,” Juliette Espinosa of MITRE judged from the study, Only one-half of covered health citizens say they understand their health plan only “somewhat.”

Medical Billing

Medical Billing Primary Care Medicare Patient Experience

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. One descriptor noted “ a strategic partnership to humanize the healthcare financial experience.”

Patient Experience

Patient Experience Medical Billing Health Information Telehealth

People With Medical Debt Are Much More Likely to Be in Financial Distress in America

Health Populi

FEBRUARY 12, 2024

How financially vulnerable are people with medical debt in the U.S.? Significantly more, statistically speaking, we learn from the latest survey data revealed by the National Financial Capabilities Study (NFCS) from the FINRA Foundation. Medical bill stress has become a mainstream “normal” in the U.S.

Medical Billing

Medical Billing Mental health Patient Experience

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

OCTOBER 17, 2023

One half-of health care financial leaders plan to invest in technology to cut costs — and most believe that AI has the potential to re-define the entire finance function as they look to Leading the transformation, a study conducted by U.S. Bank among U.S. health finance leaders thinking about emerging technologies.

Medical Billing

Medical Billing Patient Experience Connected Health

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

SEPTEMBER 4, 2018

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). Who’s responsible? The poll was conducted among 1,002 U.S. Plus ça change.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

Health Populi

SEPTEMBER 20, 2023

feel their well-being or healing was negatively impacted by difficulty paying for their medical care. Welcome to the convergence of patients’ health care life with financial and retail lives, we learn from the 2024 Healthcare Financial Experience Study from Cedar. One in two consumers in the U.S.

Medical Billing

Medical Billing Mental health Patient Experience

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression.

Medical Billing

Medical Billing Health Policy Mental health Patient Experience

Consumers Are Feeling Their Healthcare Cost of Living – Research from Qualtrics

Health Populi

DECEMBER 2, 2022

.” The Healthcare Cost of Living also directly impacts patients-as-prescription drug payers. adults chose not to fill a prescription drug due to the cost in the 12 months prior to the study (conducted August-September 2022). One in 4 U.S. Take a look at how prescription drug self-rationing varies by age: about 1 in 3 U.S.

Mental health

Mental health Patient Experience Medical Billing Leadership

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

Morgan’s InstaMed team to analyze health care payments data, describing the experiences of consumers, providers and payers in the Trends in Healthcare Payments Fourteenth Annual Report. The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report.

Medical Billing

Medical Billing Patient Experience Connected Health

Medical Debt: “The Debt of Necessity” – A Current U.S. Picture from the CFPB

Health Populi

MAY 18, 2023

consumer credit rating companies — Equifax, Experian and TransUnion — planned to remove medical bill collections that were under $500 from consumers’ credit reports. ” The Commonwealth Fund data in the bar chart tells us that many patients in the U.S. On April 11, 2023, three of the largest U.S.

Medical Billing

Medical Billing Patient Experience

Financial Stress and Mental Health: Considering the New $24,000 Health Plan Cost from KFF

Health Populi

OCTOBER 22, 2023

There is growing evidence on the connection between people’s financial health and their mental health, explored and explained in Understanding the Mental-Financial Health Connection , a study published by the Financial Health Network. consumers said paying a health care bill was stressful.

Mental health

Mental health Medical Billing Patient Experience

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S. Healthcare Consumer Experience Study.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

Doctors’ Offices Morph into Bill Collectors As Patients Face Growing Out-Of-Pocket Costs

Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

Patient Experience

Patient Experience Medical Billing Pharmaceuticals

Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

Healthcare IT Today

OCTOBER 30, 2022

This article will be a weekly roundup of interesting stories, product announcements, new hires, partnerships, research studies, awards, sales, and more. News and Studies.

Medical Billing

Medical Billing Mental health EHR Healthcare IT

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Health Populi

JUNE 26, 2023

The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB). For this study, KFF polled 3,605 U.S. The Qualtrics Study explored the views of over 1,000 U.S. Start here.

Medical Billing

Medical Billing Mental health Patient Experience Medicare

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience

Patient Experience Medical Billing Health Policy

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

JUNE 6, 2023

Start with the definition of patient access. What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

Medical Billing

Medical Billing Telehealth Digital Health Medicare

Peering Into the Hidden Lives of Patients: a Manifesto from Paytient and Nonfiction

Health Populi

MARCH 19, 2024

The study was commissioned by Paytient, a health care financial services company, engaging the research firm Nonfiction to conduct the study (quantitative and qualitative) and analyze the results. I live and breathe and work with patient and consumer health financial data every working day.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience Public Health

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.

Primary Care

Primary Care Medicare Medical Billing Public Health

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

are living omnichannel lives : whether in retail via ecommerce, buying online and picking up in store, or banking online, or studying for college degrees via Coursera, people live, work, play, pray, and learn offline and on-, in real-time and asynchronously. In fact, most people living and working in the U.S.

Telehealth

Telehealth Mental health Public Health Medical Billing

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. summary of this study asking, How does the United States compare? Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S. In the U.S.

Medical Billing

Medical Billing Patient Experience Health Policy

2022 Patient Payment Statistics and Bad Debt in Healthcare

Mend

JULY 19, 2022

According to the same statistics, approximately one in five American households has “bad medical debt.” These numbers are concerning, as they indicate that many Americans are struggling to keep up with their medical bills. How Many Healthcare Organizations Still Rely on Paper Bills.

Medical Billing

Medical Billing Patient Experience Telehealth Telemedicine

Sicker Consumers Are More Willing to Share Health Data

Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

Health Data

Health Data Medical Billing Nursing Digital Health

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Health Populi

SEPTEMBER 13, 2022

. “It’s one thing to ask patients for the $75 or even $200 copay amounts at the point of service,” Brian Sanderson of Crowe’s healthcare practice explained in the report. ” Health Populi’s Hot Points: Another interesting study was published this month from AKASA on what U.S.

Nursing

Nursing Medical Billing Patient Experience

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

As the Harvard Chan-POLITICO study points out, prescription drug costs are top-of-mind for health consumers in America. First, a Wall Street Journal profile of Bluebird Bio , a biotech firm that plans to sell gene-replacement therapy extending annual payments to patients based on whether the drug is effective.

BioTech

BioTech Medicare Medical Billing Patient Experience

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

Note that hospitals garnered only about one-half of people in this study, and pharma and health plans fell to one-third of Americans’ responses to the question. Was this due to the growing experience and reporting of surprise medical bills? The media coverage of hospitals suing patients for late payments?

BioTech

BioTech Medical Billing HIPAA Health Information

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

10 Healthcare Payment Trends in 2022

Mend

JULY 12, 2022

They can also access their health information online, schedule appointments, and manage bills. When it comes to digital payment options, a recent Instamed study showed that 91% of consumers prefer an electronic payment method for their medical bills. This frictionless payment option is also a win for providers.

Medical Billing

Medical Billing Digital Health Telehealth Telemedicine

How Reducing Confusion Can Ease Medical Billing Stress for Employees

Healthcare IT Today

NOVEMBER 14, 2022

Case in point: A recent study by Bend Financial found that 56% of Americans admitted to feeling “completely lost” when it came to understanding how their health insurance worked. This confusion has negatively affected patients’ care. The High Stakes. Final Thoughts.

Medical Billing

Medical Billing Leadership Patient Experience HIPAA

Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

JUNE 26, 2018

Christi shared several projects Fidelity has been working on to address financial wellness: an app to help patients identify lower cost healthcare services (like MRI imaging centers); an HSA education and empowerment portal; and, improving retirement healthcare cost literacy and investments. [I

Medical Billing

Medical Billing Public Health Patient Experience Connected Health

Health Il-Literacy Costs

Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? and “which doctor can I see?” deal with the in/out-of-network uncertainties. health system and health citizens alike.

Medical Billing

Medical Billing Patient Experience

The Best Patient Financial Solutions & How To Use Them

Mend

OCTOBER 18, 2022

While many industries have already gone digital, healthcare is still catching up when it comes to billing. Paper mail still leads for medical bills. Fifty-one percent of patients receiving a billing statement via the mail in 2021. Patient clicks the secure link, verifying their identity with their DOB.

Medical Billing

Medical Billing Patient Experience

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

The Business Group on Health’s survey into large employers’ plans for health benefit designs in 2023 has a strong focus on value, concurring with employee benefit consulting studies from Mercer, SHRM, and WTW, among others. Consumers are excited about connected health care , the Trusted Future study bullishly reports.

Health Technology

Health Technology Mental health Digital Health Primary Care

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

The topline of this study is that average annual growth in employer premiums rose faster between 2016 and 2017, by about 5% for both single and family plans. Workers covered by health insurance through their companies spend 11.5% Health care stress is a mainstream featured in Americans’ collective psyche approaching the 2020 election.

Medical Billing

Medical Billing Digital Health Patient Experience

The Women’s Health Gap Is Especially Wide During Her Working Years – Learning from McKinsey, the World Economic Forum, and AARP in Women’s History Month

Health Populi

MARCH 6, 2024

Furthermore, on the data front, there’s a sense of “we don’t know what we don’t know” in that 34% of drug withdrawals did not have sufficient information on sex-specific adverse events to determine the possibility of further risks associated with gender.

Life Science

Life Science Mental health Medical Billing Pharmaceuticals

What is the Hybrid Healthcare System & How Does It Work?

Mend

OCTOBER 25, 2022

This approach can boost staff productivity, drive faster revenue cycles, and create a more rewarding patient experience. The study shows that employees who prefer to work strictly from the office prioritize personal productivity, access to technology, and better opportunities for collaboration.

Primary Care

Primary Care Telehealth Telemedicine EMR

How Technology Can Help Us Achieve Health Equity

Healthcare IT Today

MAY 5, 2023

With technology, we can run studies and find that maybe it costs less money to provide nutritional meal kits free of charge than it does to pay for the effects of a low- nutrition diet across a covered population.

Drug Development

Drug Development Primary Care Remote care Patient Experience

Patient Engagement & Telehealth Trends To Look For In The Future

Mend

JUNE 8, 2022

Another one of the exciting telehealth trends we now see is using customized text messages to remind patients of their appointments. Studies show that 90% of text messages are read within three minutes of receipt. Using digital forms keeps patient information accurate and up to date with less work. Self-Check-In. Pay co-pays.

Telehealth

Telehealth Telemedicine Patient Experience Medical Billing

How to Automate Patient Healthcare Payments Before and After a Visit

Mend

JUNE 8, 2022

Today, patients prefer convenient payment options to stay on top of medical bills. Fortunately, there are ways to automate healthcare payments to make life easier for your patients and practice. Here’s Why Your Practice Should Automate Medical Billing. Increase Patient Privacy. billion in 2021.

Medical Billing

Medical Billing Telemedicine HIPAA EHR

How To Improve Telehealth Connectivity Issues in 2022

Mend

AUGUST 22, 2022

If a patient experiences technical issues before an appointment, this could lead to a decrease in both staff and provider productivity, as well as further patient no-shows. Patients are now expecting digital health processes to be seamless. No guidance for technical issues. Solutions for Telehealth Connectivity Issues.

Telehealth

Telehealth Patient Experience Medical Billing Digital Health

Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

NOVEMBER 27, 2019

For historic trends, you can check out my coverage of the 2014 version of this study here in Health Populi. ACSI’s 2019 survey found that Humana’s consumer satisfaction also ranks best in class for primary and specialty care doctors among the plans studied. ACSI polls about 300,000 U.S.

Primary Care

Primary Care Medical Billing Patient Experience Health Policy

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Health Populi

DECEMBER 11, 2019

Health Populi’s Hot Points: In 2020, one certainty in our own forecast is that more patients will take on the role as medical bill payors, as enrollment in high-deductible health plans continues to grow, out-of-pocket costs increase for health care services and goods (esp.

Life Science

Life Science Medical Billing Health Data Primary Care

Health Care for a Typical Working Family of Four in America Will Cost $28,166 in 2018

Health Populi

MAY 22, 2018

families could not afford to pay $1,000 for an emergency medical bill in one study; in another, that inability to pay is as low as a $400 emergency to cover. We know that, ironically, one-half of U.S. This year, Milliman notes, “employers pay more; employers pay a lot more” for healthcare spending.

Accountable Care

Accountable Care Medicare Medical Billing Pharmaceuticals

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

MARCH 13, 2019

This study assessed consumers’ search for health insurance marketplace plans extended through the Affordable Care Act, analyzing the experience of 32 “assisters,” trained professionals who help consumers navigate their choice of plans.

Digital Health

Digital Health Health Policy Medical Billing Interoperability

3 in 4 Insured Americans Worried About Medical Bills — Especially Women

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Trending Sources

People With Medical Debt Are Much More Likely to Be in Financial Distress in America

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Consumers Are Feeling Their Healthcare Cost of Living – Research from Qualtrics

Consumers Are So Over Their Paper Chase in Health Care Payments

Medical Debt: “The Debt of Necessity” – A Current U.S. Picture from the CFPB

Financial Stress and Mental Health: Considering the New $24,000 Health Plan Cost from KFF

Patients Growing Health Consumer Muscles Expect Digital Services

Doctors’ Offices Morph into Bill Collectors As Patients Face Growing Out-Of-Pocket Costs

Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

The Top Pain Point in the Healthcare Consumer Experience is Money

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Peering Into the Hidden Lives of Patients: a Manifesto from Paytient and Nonfiction

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

2022 Patient Payment Statistics and Bad Debt in Healthcare

Sicker Consumers Are More Willing to Share Health Data

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

10 Healthcare Payment Trends in 2022

How Reducing Confusion Can Ease Medical Billing Stress for Employees

Design, Empathy and Ethics Come to Healthcare: HXD

Health Il-Literacy Costs

The Best Patient Financial Solutions & How To Use Them

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

The Women’s Health Gap Is Especially Wide During Her Working Years – Learning from McKinsey, the World Economic Forum, and AARP in Women’s History Month

What is the Hybrid Healthcare System & How Does It Work?

How Technology Can Help Us Achieve Health Equity

Patient Engagement & Telehealth Trends To Look For In The Future

How to Automate Patient Healthcare Payments Before and After a Visit

How To Improve Telehealth Connectivity Issues in 2022

Hospitals Suffer Decline in Consumer Satisfaction

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Health Care for a Typical Working Family of Four in America Will Cost $28,166 in 2018

Patients, Health Consumers, People, Citizens: Who Are We In America?

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