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Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience. That is the profound connection between clinicians and patients that contributes to burnout and eroding morale — especially in primary care.

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Pandemic ushered 'unprecedented' declines in hospital patient experience scores, study finds

FierceHealthIT

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)

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How To Improve The Healthcare Patient Experience

Electronic Health Reporter

The healthcare industry has one of the worst reputations when it comes to customer experience. A recent Salesforce study revealed that nearly half of consumers are unhappy with […]. The article How To Improve The Healthcare Patient Experience appeared first on electronichealthreporter.com.

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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. One descriptor noted “ a strategic partnership to humanize the healthcare financial experience.”

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ACOs not shown to improve mental health outcomes: study

FierceHealthIT

Accountable care organizations do not positively influence treatment and outcomes for chronic mental health conditions for Medicare patients, according to a study in Health Affairs. | A new study pours water on the belief that ACOs are well-suited to handle chronic mental health conditions its patients experience.

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Rising Prices and Staffing Shortages: The Need for a Positive Patient Experience in Healthcare

Healthcare IT Today

As a result, patient care has suffered, with a recent study conducted by Weave revealing that nearly two in three patients have felt rushed, not heard, or not paid attention to by their healthcare provider in the last 12 months.

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Ambient Voice Transcriptions Endorsed in a Study by The Permanente Medical Group

Healthcare IT Today

A new study by The Permanente Medical Group (part of Kaiser Permanente) offers confidence that ambient voice transcriptions can save time and improve the patient experience by generating clinical notes about patient visits. This article summarizes the key findings in that study.

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