Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are outsourcing a variety of non-clinical functions to third-party specialists to reduce costs, which is a proven benefit. Black Book Research reports that 91 percent of hospitals that outsource functions have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

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Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

Phoenix Health Systems

This may seem like good news, but before we get too comfy with our seemingly safer data security today, here’s the story behind the story — and it isn’t pretty. Social engineering succeeds if our staff doesn’t recognize and catch it. Have you noticed?

From the #One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

From the # One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

Phoenix Health Systems

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Apparently, the vast majority of hospital leaders agree.

New York hospital IT worker accused of stealing co-workers' passwords, information

FierceHealthIT

The former health IT employee at a New York hospital was charged with compromising dozens of coworkers email accounts and stealing their confidential information, the Department of Justice announced on Friday.

Build the CyberSecurity Culture Your Hospital Needs, Part 1: Strategic Essentials

Phoenix Health Systems

Hospitals are overdue. Their affirming HIPAA compliance is one thing — a very good thing — but it’s not enough to protect them from the dangerous cyber attacks the healthcare industry experiences every day. Twenty years from now, perhaps consistent security awareness will be second nature for healthcare workers, as it already is for most bank employees — without learning hard lessons from painful breaches first.

Build the CyberSecurity Culture Your Hospital Needs, Part 1: Strategic Essentials

Phoenix Health Systems

Hospitals are overdue. Their affirming HIPAA compliance is one thing — a very good thing — but it’s not enough to protect them from the dangerous cyber attacks the healthcare industry experiences every day. Twenty years from now, perhaps consistent security awareness will be second nature for healthcare workers, as it already is for most bank employees — without learning hard lessons from painful breaches first.

Build the CyberSecurity Culture Your Hospital Needs, Part 2: Necessary Disruption

Phoenix Health Systems

Though many hospitals have improved IT-based security protections and provided training to workers, dangerous data breaches are increasing rapidly across most organizations, often due to employee negligence. It is apparent that hospitals must do much more to inspire a strong top-to-bottom cybersecurity culture that will deflect or neutralize criminal attacks. It took over 50 years to change a dangerous, but widely accepted cultural more.

Amp Up Your Service Desk Agents with Our Customer-Focused Poster

Phoenix Health Systems

Are your IT Service Desk users literally your “best customers?” Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. Put it up on your bulletin board!

4 Essential Steps in Migrating to an IT Outsourcing Partnership

Phoenix Health Systems

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks. It will require numerous executive and user interviews and poring over documentation.

3rd Party Security Breaches Are Surging. You Can Transform Your Risk Management Program.

Phoenix Health Systems

So it’s not coincidental that a group of major hospitals and hospital systems have come together in a formal concerted effort to provide better vendor risk management standards to the industry. The crucial task of individually vetting and contracting with hundreds, even thousands of business associates (per institution), which is the norm — and then managing their service levels for security has become a near-impossibility for many hospital security staffs.

Essentials in Managing the HIPAA Risks of Outsourcing

Phoenix Health Systems

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. While outsourcing can be a huge boon to efficiencies and quality, it also may bring serious HIPAA-related risks if the vendor qualifies as a business associate (BA) under the law.

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Why Most Hospitals Are Outsourcing IT — And How to Do It Right.

Phoenix Health Systems

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new. IT Outsourcing hospital IT outsourcin

Second-Rate Desktop Support is Common, Needless and Very Fixable

Phoenix Health Systems

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

Managing the HIPAA Risks of Outsourcing to External Business Associates

Phoenix Health Systems

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Relationships with diligent, qualified business associates have proven to be a boon to hospitals’ service quality and cost efficiencies. It can even include your housekeeping and waste disposal outsourcers.

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Epic chops down App Orchard fees

Morning eHealth

ONC spotlights acute care hospital ITDoes HHS get a cut of opioid bill’s PDMP grants? —

In a nutshell: technology and progress in health IT

KevinMD

We have a new electronic medical health record system at our hospital. It was introduced with what I believe is a short and ineffective training program for physicians followed by a far too short on-location use of experts to help the doctors and nurses learn the new system.

HIMSS Analytics looks at top health IT priorities in Europe

Mobi Health News

Hospital IT executives in Europe share many of the same priorities and face many similar challenges as CIOs in other regions of the globe, including the United States, according to the HIMSS Analytics Annual European eHealth Survey 2018 released on Wednesday.

How New Technology Is Helping Hospitals To Reduce and Manage Waste

Electronic Health Reporter

When it comes to waste management in hospitals, it’s easy to imagine old needles, bags of toxic organic waste, and a broad range of other disturbing materials. However, many hospitals also have other issues when it comes to effective waste management.

Health 2.0 and HIMSS: Why coming together strengthens the healthcare community

Mobi Health News

and executive vice president at HIMSS, discusses the value in bridging the gap between the start-up community and European hospital IT leaders Indu Subaiya, co-founder of Health 2.0

DOJ takes over whistleblower case against West Virginia hospital, CEO for improper payments to doctors

FierceHealthIT

The Department of Justice has filed a lawsuit against West Virginia-based Wheeling Hospital, its CEO Ronald Violi and R&V Associates, the managing consultant contracted to operate the hospital

Mergers and acquisitions not leading to promised EHR integration

Healthcare Guys

A new report in Health Affairs looks at the success rate of hospital IT system integration, post-consolidation.

Meet us at HIMSS19! Ranked #1, Phoenix staff will fix your broken IT support.

Phoenix Health Systems

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. . The last thing they think is needed is more IT. Future of Health IT HIT News

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Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

Phoenix Health Systems

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. And, what steps are hospitals taking to receive the results they need? These analysts also will be qualified to resolve most desktop, network and other IT issues.

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Hacker group Orangeworm attacks long-standing vulnerabilities in healthcare imaging devices

FierceHealthIT

For hospitals, it highlights a difficult vulnerability within the imaging suite and broader concerns about medical device cybersecurity A hacker group known as Orangeworm is launching targeted attacks against the healthcare industry focusing on well-known vulnerabilities within legacy devices to gain access to systems.

The IT Staffing Shortage Is a Problem Morphing Into a Crisis: What to Do

Phoenix Health Systems

Staffing shortages have plagued the healthcare industry for years, and this year hospital IT departments are feeling more pain than ever. The shortfall in physicians and nurses understandably gets the most press attention, but two phenomenons are pushing scarcity of specialized IT workers into the stratosphere: computer and IT jobs across all industries are projected to grow 12% from 2018 to 2028, and healthcare is projected to add 3.5

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Transform Your Service Desk into Stellar Support That Physicians Actually Appreciate

Phoenix Health Systems

Today, well-managed hospitals have learned that the impact of EHRs and other computer systems is at least as significant to hospital staff — in particular, clinical users — as it is to the institution’s technical infrastructure.

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The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

Phoenix Health Systems

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. There is a big difference between installing service desk software tools, configuring them, and customizing them to your hospital environment.

Community Health Systems reports $2B loss for Q4 and plans to continue to sell hospitals

FierceHealthIT

Community Health Systems reported a $2 billion loss for the fourth quarter of 2017, and while it continues to sell hospitals, it has provided few details for its future beyond more such sales. CEO Wayne Smith said that the company was “strategically expanding outpatient services,” but did not provide any specifics in its earnings release or its filing with the Securities and Exchange Commission

Great Hospital CIOs Must Offer “Wow” Service Desks That Are Well Above Industry Standards

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. ITIL’s strengths: it details “what” to do.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

WHY IT MATTERS. But as the new realities of staffing challenges and value-based care become apparent – and regulatory and reimbursement policies evolve to accommodate it – more and more healthcare organizations are embracing telehealth. It all gets moved into the home."

The Healthcare IT Staffing Shortage Is Moving into High Gear…Here’s Why

Phoenix Health Systems

While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the demand, and as any hospital CIO can attest, the shortage of qualified workers in healthcare IT is nearly as worrisome as the growing paucity of clinical professionals. The most obvious is that we will need to replace millions of healthcare IT workers who retire.

The Best Hospital CIOs Offer Superior Service Desks That “Wow” Their Users

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. If the Service Desk is lacking, the entire IT department will be seen as lacking. Let’s talk about preventing this ugly scenario and making you and your IT staff heroes. ITIL’s strengths: it details “what” to do. IT Service Desk hospital service desk

“It Still Sucks.”

Insulin Nation

While they are an inspiration, it’s important to remember that they are human, too, and they have had their shares of troubles with blood sugar management. It’s been a few years since I have had to be in hospital. It still sucks.”. Yes, we imagine it does.

HIPAA Breaches 2019 Style: More Than Ever With No Relief in Sight

Phoenix Health Systems

A major rise in phishing, IT hacking, and ransomware attacks, mostly within many providers — but also within six payors. Here’s what you should know to better understand how your organization may need to beef up its precautions. Despite providers’ and business associates’ IT protection solutions and employee training, staff remain very vulnerable. Not a major hospital — but it can happen to any healthcare organization.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

Phoenix Health Systems

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. As this group continues to age it will need ever more care—and that means healthcare will need more workers.

From the Best in the Industry: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

The Top Ten Symptoms of a Very Sick Service Desk

Phoenix Health Systems

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.