Phoenix Health Systems

JULY 31, 2019

More hospitals are outsourcing a variety of non-clinical functions to third-party specialists to reduce costs, which is a proven benefit. Black Book Research reports that 91 percent of hospitals that outsource functions have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR 150

Phoenix Health Systems

MAY 10, 2018

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR 150

Phoenix Health Systems

AUGUST 7, 2018

This may seem like good news, but before we get too comfy with our seemingly safer data security today, here’s the story behind the story — and it isn’t pretty. Social engineering succeeds if our staff doesn’t recognize and catch it. Have you noticed?

Hospital IT 195

Hospital IT Healthcare Cybersecurity HIPAA Nursing 195

Phoenix Health Systems

MAY 23, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

APRIL 11, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

JUNE 19, 2018

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Apparently, the vast majority of hospital leaders agree.

IT Outsourcing 150

IT Outsourcing Hospital IT 150

FierceHealthIT

NOVEMBER 15, 2019

The former health IT employee at a New York hospital was charged with compromising dozens of coworkers email accounts and stealing their confidential information, the Department of Justice announced on Friday.

Health IT 61

Health IT Hospital IT 61

Phoenix Health Systems

AUGUST 20, 2019

Hospitals are overdue. Their affirming HIPAA compliance is one thing — a very good thing — but it’s not enough to protect them from the dangerous cyber attacks the healthcare industry experiences every day. Twenty years from now, perhaps consistent security awareness will be second nature for healthcare workers, as it already is for most bank employees — without learning hard lessons from painful breaches first.

Leadership 150

Leadership Hospital IT HIPAA 150

Phoenix Health Systems

AUGUST 20, 2019

Hospitals are overdue. Their affirming HIPAA compliance is one thing — a very good thing — but it’s not enough to protect them from the dangerous cyber attacks the healthcare industry experiences every day. Twenty years from now, perhaps consistent security awareness will be second nature for healthcare workers, as it already is for most bank employees — without learning hard lessons from painful breaches first.

Leadership 150

Leadership Hospital IT HIPAA 150

Phoenix Health Systems

SEPTEMBER 11, 2019

Though many hospitals have improved IT-based security protections and provided training to workers, dangerous data breaches are increasing rapidly across most organizations, often due to employee negligence. It is apparent that hospitals must do much more to inspire a strong top-to-bottom cybersecurity culture that will deflect or neutralize criminal attacks. It took over 50 years to change a dangerous, but widely accepted cultural more.

Leadership 150

Leadership HIPAA Meaningful Use Hospital IT 150

Phoenix Health Systems

JULY 17, 2018

Are your IT Service Desk users literally your “best customers?” Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. Put it up on your bulletin board!

Nursing 195

Nursing Hospital IT EHR 195

Phoenix Health Systems

JUNE 13, 2018

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks. It will require numerous executive and user interviews and poring over documentation.

IT Outsourcing 195

IT Outsourcing Leadership Hospital IT Healthcare IT 195

Phoenix Health Systems

JUNE 13, 2019

So it’s not coincidental that a group of major hospitals and hospital systems have come together in a formal concerted effort to provide better vendor risk management standards to the industry. The crucial task of individually vetting and contracting with hundreds, even thousands of business associates (per institution), which is the norm — and then managing their service levels for security has become a near-impossibility for many hospital security staffs.

IT Outsourcing 150

IT Outsourcing HIPAA Hospital IT Health Information 150

Phoenix Health Systems

MAY 23, 2018

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. While outsourcing can be a huge boon to efficiencies and quality, it also may bring serious HIPAA-related risks if the vendor qualifies as a business associate (BA) under the law.

HIPAA 195

HIPAA IT Outsourcing Hospital IT Health Information 195

Phoenix Health Systems

OCTOBER 31, 2018

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new. IT Outsourcing hospital IT outsourcin

IT Outsourcing 150

IT Outsourcing HIPAA Leadership Hospital IT 150

Phoenix Health Systems

JANUARY 24, 2019

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Healthcare IT 150

Phoenix Health Systems

SEPTEMBER 20, 2018

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Relationships with diligent, qualified business associates have proven to be a boon to hospitals’ service quality and cost efficiencies. It can even include your housekeeping and waste disposal outsourcers.

HIPAA 150

HIPAA IT Outsourcing Hospital IT Health Information 150

Morning eHealth

OCTOBER 26, 2018

ONC spotlights acute care hospital ITDoes HHS get a cut of opioid bill’s PDMP grants? —

Hospital IT 76

Hospital IT 76

KevinMD

OCTOBER 24, 2018

We have a new electronic medical health record system at our hospital. It was introduced with what I believe is a short and ineffective training program for physicians followed by a far too short on-location use of experts to help the doctors and nurses learn the new system.

Health IT 299

Health IT Nursing Hospital IT 299

Mobi Health News

NOVEMBER 14, 2018

Hospital IT executives in Europe share many of the same priorities and face many similar challenges as CIOs in other regions of the globe, including the United States, according to the HIMSS Analytics Annual European eHealth Survey 2018 released on Wednesday.

eHealth 248

eHealth Health IT Health Information Hospital IT 248

Electronic Health Reporter

JANUARY 15, 2020

When it comes to waste management in hospitals, it’s easy to imagine old needles, bags of toxic organic waste, and a broad range of other disturbing materials. However, many hospitals also have other issues when it comes to effective waste management.

Hospital IT 99

Hospital IT 99

Mobi Health News

JUNE 18, 2018

and executive vice president at HIMSS, discusses the value in bridging the gap between the start-up community and European hospital IT leaders Indu Subaiya, co-founder of Health 2.0

Hospital IT 143

Hospital IT 143

FierceHealthIT

MARCH 25, 2019

The Department of Justice has filed a lawsuit against West Virginia-based Wheeling Hospital, its CEO Ronald Violi and R&V Associates, the managing consultant contracted to operate the hospital

Hospital IT 92

Hospital IT 92

Healthcare Guys

MARCH 13, 2019

A new report in Health Affairs looks at the success rate of hospital IT system integration, post-consolidation.

Hospital IT 52

Hospital IT EHR 52

Phoenix Health Systems

FEBRUARY 7, 2019

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. . The last thing they think is needed is more IT. Future of Health IT HIT News

EHR 150

EHR Hospital IT Health IT 150

Phoenix Health Systems

DECEMBER 12, 2018

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. And, what steps are hospitals taking to receive the results they need? These analysts also will be qualified to resolve most desktop, network and other IT issues.

EHR 150

EHR IT Outsourcing Hospital IT HIPAA 150

FierceHealthIT

APRIL 25, 2018

For hospitals, it highlights a difficult vulnerability within the imaging suite and broader concerns about medical device cybersecurity A hacker group known as Orangeworm is launching targeted attacks against the healthcare industry focusing on well-known vulnerabilities within legacy devices to gain access to systems.

Hospital IT 64

Hospital IT 64

Phoenix Health Systems

OCTOBER 9, 2019

Staffing shortages have plagued the healthcare industry for years, and this year hospital IT departments are feeling more pain than ever. The shortfall in physicians and nurses understandably gets the most press attention, but two phenomenons are pushing scarcity of specialized IT workers into the stratosphere: computer and IT jobs across all industries are projected to grow 12% from 2018 to 2028, and healthcare is projected to add 3.5

HIPAA 150

HIPAA Leadership Interoperability Telehealth 150

Phoenix Health Systems

AUGUST 7, 2019

Today, well-managed hospitals have learned that the impact of EHRs and other computer systems is at least as significant to hospital staff — in particular, clinical users — as it is to the institution’s technical infrastructure.

EHR 195

EHR Leadership Nursing Hospital IT 195

Phoenix Health Systems

JULY 24, 2018

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. There is a big difference between installing service desk software tools, configuring them, and customizing them to your hospital environment.

Hospital IT 150

Hospital IT 150

FierceHealthIT

MARCH 2, 2018

Community Health Systems reported a $2 billion loss for the fourth quarter of 2017, and while it continues to sell hospitals, it has provided few details for its future beyond more such sales. CEO Wayne Smith said that the company was “strategically expanding outpatient services,” but did not provide any specifics in its earnings release or its filing with the Securities and Exchange Commission

Hospital IT 46

Hospital IT 46

Phoenix Health Systems

OCTOBER 17, 2018

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. ITIL’s strengths: it details “what” to do.

Leadership 195

Leadership EMR Hospital IT EHR 195

Healthcare IT News - Telehealth

NOVEMBER 12, 2019

WHY IT MATTERS. But as the new realities of staffing challenges and value-based care become apparent – and regulatory and reimbursement policies evolve to accommodate it – more and more healthcare organizations are embracing telehealth. It all gets moved into the home."

Patient Experience 171

Patient Experience Telehealth Remote care Primary Care 171

Phoenix Health Systems

JUNE 27, 2019

While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the demand, and as any hospital CIO can attest, the shortage of qualified workers in healthcare IT is nearly as worrisome as the growing paucity of clinical professionals. The most obvious is that we will need to replace millions of healthcare IT workers who retire.

Healthcare IT 150

Healthcare IT IT Outsourcing HIPAA Leadership 150

Phoenix Health Systems

APRIL 18, 2019

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. If the Service Desk is lacking, the entire IT department will be seen as lacking. Let’s talk about preventing this ugly scenario and making you and your IT staff heroes. ITIL’s strengths: it details “what” to do. IT Service Desk hospital service desk

Leadership 150

Leadership EMR Hospital IT EHR 150

Insulin Nation

OCTOBER 9, 2017

While they are an inspiration, it’s important to remember that they are human, too, and they have had their shares of troubles with blood sugar management. It’s been a few years since I have had to be in hospital. It still sucks.”. Yes, we imagine it does.

Hospital IT 71

Hospital IT 71

Phoenix Health Systems

MAY 29, 2019

A major rise in phishing, IT hacking, and ransomware attacks, mostly within many providers — but also within six payors. Here’s what you should know to better understand how your organization may need to beef up its precautions. Despite providers’ and business associates’ IT protection solutions and employee training, staff remain very vulnerable. Not a major hospital — but it can happen to any healthcare organization.

HIPAA 150

HIPAA IT Outsourcing Leadership Health Information 150

Phoenix Health Systems

APRIL 12, 2018

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. As this group continues to age it will need ever more care—and that means healthcare will need more workers.

Healthcare IT 195

Healthcare IT Leadership Nursing Hospital IT 195

Phoenix Health Systems

MARCH 29, 2018

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing EHR Leadership Hospital IT 150

Phoenix Health Systems

NOVEMBER 27, 2018

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.

IT Outsourcing 150

IT Outsourcing EHR Hospital IT Healthcare IT 150