Phoenix Health Systems

JULY 31, 2019

More hospitals are outsourcing a variety of non-clinical functions to third-party specialists to reduce costs, which is a proven benefit. Black Book Research reports that 91 percent of hospitals that outsource functions have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download.

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IT Outsourcing Hospital IT EHR 150

Phoenix Health Systems

MAY 10, 2018

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

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IT Outsourcing Hospital IT EHR 150

Phoenix Health Systems

AUGUST 7, 2018

This may seem like good news, but before we get too comfy with our seemingly safer data security today, here’s the story behind the story — and it isn’t pretty. Social engineering succeeds if our staff doesn’t recognize and catch it. Have you noticed?

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Hospital IT Healthcare Cybersecurity HIPAA Nursing 195

Phoenix Health Systems

MAY 23, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

APRIL 11, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

JUNE 19, 2018

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Apparently, the vast majority of hospital leaders agree.

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IT Outsourcing Hospital IT 150

Phoenix Health Systems

JUNE 13, 2019

So it’s not coincidental that a group of major hospitals and hospital systems have come together in a formal concerted effort to provide better vendor risk management standards to the industry. The crucial task of individually vetting and contracting with hundreds, even thousands of business associates (per institution), which is the norm — and then managing their service levels for security has become a near-impossibility for many hospital security staffs.

IT Outsourcing 150

IT Outsourcing Hospital IT HIPAA Health Information 150

Phoenix Health Systems

JULY 17, 2018

Are your IT Service Desk users literally your “best customers?” Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. Put it up on your bulletin board!

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Hospital IT Nursing EHR 195

Phoenix Health Systems

JUNE 13, 2018

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks. It will require numerous executive and user interviews and poring over documentation.

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IT Outsourcing Hospital IT Leadership Healthcare IT 195

Phoenix Health Systems

MAY 23, 2018

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. While outsourcing can be a huge boon to efficiencies and quality, it also may bring serious HIPAA-related risks if the vendor qualifies as a business associate (BA) under the law.

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HIPAA IT Outsourcing Hospital IT Health Information 195

Phoenix Health Systems

JANUARY 24, 2019

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

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IT Outsourcing Hospital IT EHR Healthcare IT 150

Phoenix Health Systems

OCTOBER 31, 2018

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new. IT Outsourcing hospital IT outsourcin

IT Outsourcing 150

IT Outsourcing Hospital IT HIPAA Leadership 150

Phoenix Health Systems

SEPTEMBER 20, 2018

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Relationships with diligent, qualified business associates have proven to be a boon to hospitals’ service quality and cost efficiencies. It can even include your housekeeping and waste disposal outsourcers.

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HIPAA IT Outsourcing Hospital IT Health Information 150

Morning eHealth

OCTOBER 26, 2018

ONC spotlights acute care hospital ITDoes HHS get a cut of opioid bill’s PDMP grants? —

Hospital IT 76

Hospital IT 76

KevinMD

OCTOBER 24, 2018

We have a new electronic medical health record system at our hospital. It was introduced with what I believe is a short and ineffective training program for physicians followed by a far too short on-location use of experts to help the doctors and nurses learn the new system.

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Health IT Nursing Hospital IT 276

Mobi Health News

NOVEMBER 14, 2018

Hospital IT executives in Europe share many of the same priorities and face many similar challenges as CIOs in other regions of the globe, including the United States, according to the HIMSS Analytics Annual European eHealth Survey 2018 released on Wednesday.

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eHealth Health IT Health Information Hospital IT 232

FierceHealthIT

MARCH 25, 2019

The Department of Justice has filed a lawsuit against West Virginia-based Wheeling Hospital, its CEO Ronald Violi and R&V Associates, the managing consultant contracted to operate the hospital

Hospital IT 91

Hospital IT 91

Mobi Health News

JUNE 18, 2018

and executive vice president at HIMSS, discusses the value in bridging the gap between the start-up community and European hospital IT leaders Indu Subaiya, co-founder of Health 2.0

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Hospital IT 121

Healthcare Guys

MARCH 13, 2019

A new report in Health Affairs looks at the success rate of hospital IT system integration, post-consolidation.

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Hospital IT EHR 52

Phoenix Health Systems

FEBRUARY 7, 2019

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. . The last thing they think is needed is more IT. Future of Health IT HIT News

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EHR Hospital IT Health IT 150

Phoenix Health Systems

AUGUST 7, 2019

Today, well-managed hospitals have learned that the impact of EHRs and other computer systems is at least as significant to hospital staff — in particular, clinical users — as it is to the institution’s technical infrastructure.

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EHR Leadership Nursing Hospital IT 195

Phoenix Health Systems

DECEMBER 12, 2018

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. And, what steps are hospitals taking to receive the results they need? These analysts also will be qualified to resolve most desktop, network and other IT issues.

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IT Outsourcing EHR Hospital IT HIPAA 150

FierceHealthIT

APRIL 25, 2018

For hospitals, it highlights a difficult vulnerability within the imaging suite and broader concerns about medical device cybersecurity A hacker group known as Orangeworm is launching targeted attacks against the healthcare industry focusing on well-known vulnerabilities within legacy devices to gain access to systems.

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Hospital IT 62

Phoenix Health Systems

JULY 24, 2018

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. There is a big difference between installing service desk software tools, configuring them, and customizing them to your hospital environment.

Hospital IT 150

Hospital IT 150

Phoenix Health Systems

JUNE 27, 2019

While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the demand, and as any hospital CIO can attest, the shortage of qualified workers in healthcare IT is nearly as worrisome as the growing paucity of clinical professionals. The most obvious is that we will need to replace millions of healthcare IT workers who retire.

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Healthcare IT IT Outsourcing HIPAA Leadership 150

Phoenix Health Systems

MAY 29, 2019

A major rise in phishing, IT hacking, and ransomware attacks, mostly within many providers — but also within six payors. Here’s what you should know to better understand how your organization may need to beef up its precautions. Despite providers’ and business associates’ IT protection solutions and employee training, staff remain very vulnerable. Not a major hospital — but it can happen to any healthcare organization.

HIPAA 150

HIPAA IT Outsourcing Leadership Health Information 150

Phoenix Health Systems

OCTOBER 17, 2018

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. ITIL’s strengths: it details “what” to do.

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Leadership EMR Hospital IT EHR 195

Phoenix Health Systems

APRIL 18, 2019

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. If the Service Desk is lacking, the entire IT department will be seen as lacking. Let’s talk about preventing this ugly scenario and making you and your IT staff heroes. ITIL’s strengths: it details “what” to do. IT Service Desk hospital service desk

Leadership 150

Leadership EMR Hospital IT EHR 150

FierceHealthIT

MARCH 2, 2018

Community Health Systems reported a $2 billion loss for the fourth quarter of 2017, and while it continues to sell hospitals, it has provided few details for its future beyond more such sales. CEO Wayne Smith said that the company was “strategically expanding outpatient services,” but did not provide any specifics in its earnings release or its filing with the Securities and Exchange Commission

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Hospital IT 46

Phoenix Health Systems

APRIL 12, 2018

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. As this group continues to age it will need ever more care—and that means healthcare will need more workers.

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Healthcare IT Leadership Nursing Hospital IT 195

Insulin Nation

OCTOBER 9, 2017

While they are an inspiration, it’s important to remember that they are human, too, and they have had their shares of troubles with blood sugar management. It’s been a few years since I have had to be in hospital. It still sucks.”. Yes, we imagine it does.

Hospital IT 68

Hospital IT 68

Phoenix Health Systems

MARCH 29, 2018

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing EHR Leadership Hospital IT 150

Phoenix Health Systems

NOVEMBER 27, 2018

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.

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IT Outsourcing EHR Healthcare IT Hospital IT 150

Mobile Health Matters

MAY 7, 2018

Additionally, hospital floors are a collaborative environment and mentors often not only train and inspire new colleagues, but also serve as advocates for their peers and participate in focus groups to initiate evidence-based nursing practice in their patient units.

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Nursing Pharmaceuticals Leadership Public Health 90

Phoenix Health Systems

OCTOBER 4, 2018

The healthcare IT job outlook is currently a maze of contradictions. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge. In addition, financial pressures are complicating the problem as 44% of hospital leaders try to lower labor expenses to reduce operating losses. Also, hospitals continue to be wary of adding to their payrolls in our uncertain political climate.

IT Outsourcing 150

IT Outsourcing Healthcare IT Leadership Nursing 150

HIStalk Interviews

MAY 20, 2019

It was confusing to navigate. The concept of social determinants of health is suddenly popular, but for hospitals, it often just means having a place to record the patient’s self-reported information. It used to be called poverty and poverty alleviation. The hospital system can do some things in many cases, but in a lot of them, they don’t have much control. We have 175 customers, of which a good chunk are hospital systems. It is a challenge.

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EHR Hospital IT Health IT 76

Society for Participatory Medicine

JULY 16, 2019

Even the air in the waiting room of a hospital feels uncertain. It feels like you are walking in a foreign land without a guide. The hospital’s care team rightly centers on caring for the patient. It’s their emotional turmoil that is most palpable in those waiting rooms.

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Nursing Hospital IT 53