Phoenix Health Systems

MAY 10, 2018

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

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IT Outsourcing Hospital IT EHR 150

Phoenix Health Systems

AUGUST 7, 2018

This may seem like good news, but before we get too comfy with our seemingly safer data security today, here’s the story behind the story — and it isn’t pretty. Social engineering succeeds if our staff doesn’t recognize and catch it. Have you noticed?

Hospital IT 195

Hospital IT Healthcare Cybersecurity HIPAA Nursing 195

Phoenix Health Systems

MAY 23, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

APRIL 11, 2019

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing Hospital IT EHR Leadership 150

Phoenix Health Systems

JUNE 19, 2018

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Apparently, the vast majority of hospital leaders agree.

IT Outsourcing 150

IT Outsourcing Hospital IT 150

Healthcare Guys

DECEMBER 17, 2018

share ShareECRI Institute has recently released its annual list of top healthcare technology threats that hospitals could face in 2019. Is dealing with these risks high on your list of priorities?Hackers

Hospital IT 52

Hospital IT healthcare technology 52

Phoenix Health Systems

JULY 17, 2018

Are your IT Service Desk users literally your “best customers?” Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. Put it up on your bulletin board!

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Hospital IT Nursing EHR 195

Phoenix Health Systems

JUNE 13, 2018

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks. It will require numerous executive and user interviews and poring over documentation.

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IT Outsourcing Hospital IT Leadership Healthcare IT 195

Phoenix Health Systems

JANUARY 24, 2019

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

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IT Outsourcing Hospital IT EHR Healthcare IT 150

Phoenix Health Systems

MAY 23, 2018

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. While outsourcing can be a huge boon to efficiencies and quality, it also may bring serious HIPAA-related risks if the vendor qualifies as a business associate (BA) under the law.

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HIPAA IT Outsourcing Hospital IT Health Information 195

Phoenix Health Systems

OCTOBER 31, 2018

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new. IT Outsourcing hospital IT outsourcin

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IT Outsourcing Hospital IT Leadership HIPAA 150

Phoenix Health Systems

SEPTEMBER 20, 2018

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Relationships with diligent, qualified business associates have proven to be a boon to hospitals’ service quality and cost efficiencies. It can even include your housekeeping and waste disposal outsourcers.

HIPAA 150

HIPAA IT Outsourcing Hospital IT Health Information 150

Morning eHealth

OCTOBER 26, 2018

ONC spotlights acute care hospital ITDoes HHS get a cut of opioid bill’s PDMP grants? —

Hospital IT 76

Hospital IT 76

KevinMD

OCTOBER 24, 2018

We have a new electronic medical health record system at our hospital. It was introduced with what I believe is a short and ineffective training program for physicians followed by a far too short on-location use of experts to help the doctors and nurses learn the new system.

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Health IT Nursing Hospital IT 279

Mobi Health News

NOVEMBER 14, 2018

Hospital IT executives in Europe share many of the same priorities and face many similar challenges as CIOs in other regions of the globe, including the United States, according to the HIMSS Analytics Annual European eHealth Survey 2018 released on Wednesday.

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eHealth Health IT Health Information Hospital IT 210

FierceHealthIT

MARCH 25, 2019

The Department of Justice has filed a lawsuit against West Virginia-based Wheeling Hospital, its CEO Ronald Violi and R&V Associates, the managing consultant contracted to operate the hospital

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Hospital IT 92

Mobi Health News

JUNE 18, 2018

and executive vice president at HIMSS, discusses the value in bridging the gap between the start-up community and European hospital IT leaders Indu Subaiya, co-founder of Health 2.0

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Hospital IT 110

Healthcare Guys

MARCH 13, 2019

A new report in Health Affairs looks at the success rate of hospital IT system integration, post-consolidation.

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Hospital IT EHR 52

Phoenix Health Systems

FEBRUARY 7, 2019

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. . The last thing they think is needed is more IT. Future of Health IT HIT News

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EHR Hospital IT Health IT 150

Phoenix Health Systems

DECEMBER 12, 2018

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. And, what steps are hospitals taking to receive the results they need? These analysts also will be qualified to resolve most desktop, network and other IT issues.

IT Outsourcing 150

IT Outsourcing EHR Hospital IT HIPAA 150

FierceHealthIT

APRIL 25, 2018

For hospitals, it highlights a difficult vulnerability within the imaging suite and broader concerns about medical device cybersecurity A hacker group known as Orangeworm is launching targeted attacks against the healthcare industry focusing on well-known vulnerabilities within legacy devices to gain access to systems.

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Hospital IT 65

Phoenix Health Systems

JULY 24, 2018

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. There is a big difference between installing service desk software tools, configuring them, and customizing them to your hospital environment.

Hospital IT 150

Hospital IT 150

Phoenix Health Systems

MAY 29, 2019

A major rise in phishing, IT hacking, and ransomware attacks, mostly within many providers — but also within six payors. Here’s what you should know to better understand how your organization may need to beef up its precautions. Despite providers’ and business associates’ IT protection solutions and employee training, staff remain very vulnerable. Not a major hospital — but it can happen to any healthcare organization.

HIPAA 150

HIPAA IT Outsourcing Leadership Health Information 150

Phoenix Health Systems

APRIL 18, 2019

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. If the Service Desk is lacking, the entire IT department will be seen as lacking. Let’s talk about preventing this ugly scenario and making you and your IT staff heroes. ITIL’s strengths: it details “what” to do. IT Service Desk hospital service desk

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Leadership EMR EHR Hospital IT 150

Phoenix Health Systems

OCTOBER 17, 2018

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. ITIL’s strengths: it details “what” to do.

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Leadership EMR EHR Hospital IT 195

FierceHealthIT

MARCH 2, 2018

Community Health Systems reported a $2 billion loss for the fourth quarter of 2017, and while it continues to sell hospitals, it has provided few details for its future beyond more such sales. CEO Wayne Smith said that the company was “strategically expanding outpatient services,” but did not provide any specifics in its earnings release or its filing with the Securities and Exchange Commission

Hospital IT 46

Hospital IT 46

Phoenix Health Systems

APRIL 12, 2018

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. As this group continues to age it will need ever more care—and that means healthcare will need more workers.

Healthcare IT 195

Healthcare IT Leadership Nursing EHR 195

Insulin Nation

OCTOBER 9, 2017

While they are an inspiration, it’s important to remember that they are human, too, and they have had their shares of troubles with blood sugar management. It’s been a few years since I have had to be in hospital. It still sucks.”. Yes, we imagine it does.

Hospital IT 68

Hospital IT 68

Phoenix Health Systems

MARCH 29, 2018

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

IT Outsourcing 150

IT Outsourcing EHR Leadership Hospital IT 150

Phoenix Health Systems

NOVEMBER 27, 2018

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.

IT Outsourcing 150

IT Outsourcing EHR Healthcare IT Hospital IT 150

Mobile Health Matters

MAY 7, 2018

Additionally, hospital floors are a collaborative environment and mentors often not only train and inspire new colleagues, but also serve as advocates for their peers and participate in focus groups to initiate evidence-based nursing practice in their patient units.

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Nursing Leadership Pharmaceuticals Public Health 90

Phoenix Health Systems

OCTOBER 4, 2018

The healthcare IT job outlook is currently a maze of contradictions. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge. In addition, financial pressures are complicating the problem as 44% of hospital leaders try to lower labor expenses to reduce operating losses. Also, hospitals continue to be wary of adding to their payrolls in our uncertain political climate.

IT Outsourcing 150

IT Outsourcing Healthcare IT Leadership Nursing 150

HIStalk Interviews

MAY 20, 2019

It was confusing to navigate. The concept of social determinants of health is suddenly popular, but for hospitals, it often just means having a place to record the patient’s self-reported information. It used to be called poverty and poverty alleviation. The hospital system can do some things in many cases, but in a lot of them, they don’t have much control. We have 175 customers, of which a good chunk are hospital systems. It is a challenge.

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EHR Hospital IT Health IT 74

Consumer eHealth Engagement

JANUARY 15, 2019

Although some steps entail engaging with care staff at a hospital or clinic, most of the time patients are challenged with managing their disease on a daily basis away from the health system. This patient information can guide the care team to intervene, reducing hospitalizations and costs. We felt it would be valuable to extend TapCloud to our general oncology patients because we had seen such a positive response using it for those with high symptom burden and advance disease.

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Patient Experience Nursing eHealth Pain management 45

Meaningful HIT News

MARCH 2, 2017

Emory Healthcare said it learned of the hack on Jan. It’s the same reason why MedStar Health in the Washington-Baltimore areas has not spoken to the press about its ransomware attack last March and April. Hollywood Presbyterian Medical Center in Los Angeles did confirm that it paid about $17,000 ransom a year ago, but as I wrote at the time , the hospital doesn’t seem to have much of a clue about a lot of things, including patient safety and public ratings.

Hospital IT 28

Hospital IT Health Data 28

Lloyd Price

JUNE 26, 2018

Zesty for Hospitals It seems incredible, but today, the vast majority of NHS trusts still post paper letters to their patients. In fact, the average UK hospital sends over 1M paper letters to patients each year. It's an expensive and frustratingly inefficient system.

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Nursing Patient Experience Hospital IT 89

Lloyd Price

NOVEMBER 15, 2018

China's leading one-stop healthcare ecosystem platform Ping An Good Doctor (01833.HK) announced that the first commercially operational unmanned clinic in China, which it researched and developed, "One-minute Clinics" has been formally revealed in a scenic area in Wuzhen.

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Nursing Mobile Health Medical Technology Hospital IT 109

Insulin Nation

MARCH 30, 2017

For the study, researchers with the University of British Columbia and British Columbia Children’s Hospital reviewed the medical records of 165 children with Type 1 diabetes who had been hospitalized for DKA. An audit found the risk of DKA during hospitalization was too high.

Hospital IT 76

Hospital IT 76

care innovations

MAY 30, 2018

It’s of little surprise, then, to learn that the benefits offered by remote care also extend to employee health plans. Keeping hospital admissions to a minimum. We're not trying to push as much volume through a hospital,” Marcus says.

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Remote care Leadership Medicare Telehealth 52

mHealth Insight

NOVEMBER 12, 2018

It’s 2018, and We Still Have No Idea If Mobile Healthcare Apps Work by Milos Mudric (1 6 Oct 2018). It’s just a shocking headline to sell you on expensive research reports. This makes the situation where the user base won’t grow as fast as it could and should.

mHealth 55

mHealth Mental health Hospital IT 55