4 Essential Steps in Migrating to an IT Outsourcing Partnership

HitPoint Blog

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks. It will require numerous executive and user interviews and poring over documentation.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. Black Book thinks outsourcing may be a solution.

Second-Rate Desktop Support is Common, Needless and Very Fixable

HitPoint Blog

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

Why Most Hospitals Are Outsourcing IT — And How to Do It Right.

HitPoint Blog

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new.

Essentials in Managing the HIPAA Risks of Outsourcing

HitPoint Blog

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. While outsourcing can be a huge boon to efficiencies and quality, it also may bring serious HIPAA-related risks if the vendor qualifies as a business associate (BA) under the law.

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Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

HitPoint Blog

Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. According to the Black Book report , hospital IT managers would prefer that their EHR vendors provide tech support, as opposed to their hospitals providing it internally or outsourcing it. But in the absence of satisfactory tech support from EHR vendors, many hospitals are employing third-party outsourcers to fill the void.

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The Top Ten Symptoms of a Very Sick Service Desk

HitPoint Blog

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.

A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

HitPoint Blog

The healthcare IT job outlook is currently a maze of contradictions. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge. It’s a new perfect storm: healthcare IT labor supply is not keeping up with demand, hospitals can’t afford to pay for new labor to meet the demand, and government is providing more questions than answers.

From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.