Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are outsourcing a variety of non-clinical functions to third-party specialists to reduce costs, which is a proven benefit. Black Book Research reports that 91 percent of hospitals that outsource functions have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

Phoenix Health Systems

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services. It’s yours to download. How to determine if you really need IT outsourcing.

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From the #One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

From the # One Ranked Hospital IT Outsourcing Firm: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

Build the CyberSecurity Culture Your Hospital Needs, Part 2: Necessary Disruption

Phoenix Health Systems

Though many hospitals have improved IT-based security protections and provided training to workers, dangerous data breaches are increasing rapidly across most organizations, often due to employee negligence. It is apparent that hospitals must do much more to inspire a strong top-to-bottom cybersecurity culture that will deflect or neutralize criminal attacks. It took over 50 years to change a dangerous, but widely accepted cultural more.

Amp Up Your Service Desk Agents with Our Customer-Focused Poster

Phoenix Health Systems

Are your IT Service Desk users literally your “best customers?” Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. Put it up on your bulletin board!

Why Most Hospitals Are Outsourcing IT — And How to Do It Right.

Phoenix Health Systems

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Hospitals are looking externally for a wide range of complex technology services including full IT department management and outsourcing of discrete functions such as network infrastructure, service desk, application support and legacy support as old systems are replaced with new. IT Outsourcing hospital IT outsourcin

Second-Rate Desktop Support is Common, Needless and Very Fixable

Phoenix Health Systems

So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. We know something insidious is going on inside that laptop, but we don’t want an outsider to muck it up even more — or put us through frustrating days of confusion and non-productivity. And it easily can. Sad but true.

Managing the HIPAA Risks of Outsourcing to External Business Associates

Phoenix Health Systems

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Relationships with diligent, qualified business associates have proven to be a boon to hospitals’ service quality and cost efficiencies. It can even include your housekeeping and waste disposal outsourcers.

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Mergers and acquisitions not leading to promised EHR integration

Healthcare Guys

A new report in Health Affairs looks at the success rate of hospital IT system integration, post-consolidation.

Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

Phoenix Health Systems

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. And, what steps are hospitals taking to receive the results they need? Today, clinicians need and expect immediate one-stop issue resolution, including issues with EHR usage.

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Meet us at HIMSS19! Ranked #1, Phoenix staff will fix your broken IT support.

Phoenix Health Systems

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. . The last thing they think is needed is more IT. We are experienced in all major EHR platforms. Future of Health IT HIT News

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Transform Your Service Desk into Stellar Support That Physicians Actually Appreciate

Phoenix Health Systems

Today, well-managed hospitals have learned that the impact of EHRs and other computer systems is at least as significant to hospital staff — in particular, clinical users — as it is to the institution’s technical infrastructure.

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A hospital without patients

Henry Kotula

Louis, nestled among locust, elm and sweetgum trees, the Mercy Virtual Care Center has a lot in common with other hospitals. It has nurses and doctors and a cafeteria, and the staff spend their days looking after the very sick?checking It’s a very strong future business model.”.

From the Best in the Industry: a Free Service Desk Assessment

Phoenix Health Systems

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. If your hospital hasn’t conducted a service desk assessment in the last year or two, it should — or let us do one for you. With continuous changes in internal technology and staff, it is easy to underestimate current systems support needs and lose touch with performance and user satisfaction levels.

The Healthcare IT Staffing Shortage Is Moving into High Gear…Here’s Why

Phoenix Health Systems

While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the demand, and as any hospital CIO can attest, the shortage of qualified workers in healthcare IT is nearly as worrisome as the growing paucity of clinical professionals. The most obvious is that we will need to replace millions of healthcare IT workers who retire.

Great Hospital CIOs Must Offer “Wow” Service Desks That Are Well Above Industry Standards

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Your Service Desk is the face of IT for your users. ITIL’s strengths: it details “what” to do.

The Best Hospital CIOs Offer Superior Service Desks That “Wow” Their Users

Phoenix Health Systems

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Disruptive trends such as ever more sophisticated EHRs, widespread use of devices and apps, and the growth of cloud-based services should not equate to disrupted customer service. Your Service Desk is the face of IT for your users. If the Service Desk is lacking, the entire IT department will be seen as lacking.

How Hospitals Are Beating the Healthcare IT Labor Shortage

Phoenix Health Systems

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. As this group continues to age it will need ever more care—and that means healthcare will need more workers.

The Top Ten Symptoms of a Very Sick Service Desk

Phoenix Health Systems

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support. Consider these common symptoms of a service support system that may be harming as much as it is helping.

#TweetRegret?

Docnotes

It’s also an easy way to say something – or imply something – that you didn’t quite mean, or didn’t get to explain deeply enough. I experimented (beginning in 1999) with the medium and found that it was a good way for me to communicate with people, provoke thought, and offer insight into the work I was doing. One day I posted an essay about EHR usability that (I thought) nobody read. Hospitals are NOT the problem.

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A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

Phoenix Health Systems

The healthcare IT job outlook is currently a maze of contradictions. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge. In addition, financial pressures are complicating the problem as 44% of hospital leaders try to lower labor expenses to reduce operating losses. Also, hospitals continue to be wary of adding to their payrolls in our uncertain political climate.

HIStalk Interviews Erine Gray, CEO, Aunt Bertha

HIStalk Interviews

It was confusing to navigate. The concept of social determinants of health is suddenly popular, but for hospitals, it often just means having a place to record the patient’s self-reported information. It used to be called poverty and poverty alleviation. The hospital system can do some things in many cases, but in a lot of them, they don’t have much control. We have 175 customers, of which a good chunk are hospital systems. It is a challenge.

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'Telehealth titans' discuss cost-savings of virtual care, describe the hospital of the future

Healthcare IT News - Telehealth

It's a term that means different things to different people, after all, whether it's a rural patient chatting over an iPad with a doctor in the nearest urban setting, or AI-powered remote monitoring of chronic conditions through connected IoT technology. As Schoenberg sees it, healthcare is an industry that, "for many, many decades has been perceived as something that is brick and mortar based – you have to go to the healthcare when you need it."

Are you ready to become the hospital of the future?

American Well

Not surprisingly, the hospital of the future will require technology solutions like telehealth to meet growing patient demands for remote access to health information and providers. While technology will ultimately help provide better care, it will undoubtedly change the day-to-day roles and responsibilities of IT teams, executives, and clinicians. Hospital IT: Driving change. They will not only drive innovation, but help put it into practice.

Weekender 5/3/19

HIStalk Weekender

Cerner filings indicate that activist investor Starboard Value made its run on the company’s board two days after Brent Shafer announced his new “operating model”. HHS announces that it will use its discretion to reduce maximum annual HIPAA fines based on level of culpability.

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Sheri Rawlings, CIO, San Juan Regional Medical Center, Chapter 2

Health System CIO

IT as consultants, not owners Lack of ROI in HIEs Patient engagement obstacles “We never intended to chase the dollar.” Thoughts on MU – “I don’t think it achieved near what they thought it would.” When Sheri Rawlings started as CIO at San Juan Regional more than 4 years ago, the EHR picture in the physician community was dire. And so IT stood on the sideline and offered support instead of running the show, and it paid off. IT as consultants, not owners.

7 ways Google Glass is revolutionising healthcare

Lloyd Price

Data Access What could be simpler than walking into a hospital room to find that important, up to date data about the patient inside is automatically displayed in the corner of your eye?

150 top places to work in healthcare

Henry Kotula

Becker’s Healthcare is pleased to release the “150 Top Places to Work in Healthcare | 2018” list, which highlights hospitals, health systems and healthcare companies that promote diversity within the workforce, employee engagement and professional growth. Regional Hospital.