2019, Medical Billing and Patient Experience

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. Mailing a paper check?

Medical Billing

Medical Billing Patient Experience Connected Health

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

Patient Experience

Patient Experience Medical Billing Mental health Digital Health

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

Telehealth

Telehealth EMR Medical Billing Mental health

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. In the latest OECD report Society at a Glance 2019 , published last week, the U.S. Given a $60K median U.S.

Medical Billing

Medical Billing Patient Experience Health Policy

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.

Primary Care

Primary Care Medicare Medical Billing Public Health

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

BioTech

BioTech Medicare Medical Billing Patient Experience

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

Here’s the link to our post here on Health Populi, from July 1, 2019. The post was titled, “A Matter of Trust, Perception, Risk, and Uncertainty — the Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions.” The media coverage of hospitals suing patients for late payments?

BioTech

BioTech Medical Billing HIPAA Health Information

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

SEPTEMBER 27, 2023

adults saying inflation has made it harder to pay medical bills. In particular, 21% of consumers with medical debt say the primary source of that debt was due to the bills from doctor visits. A Debt.com survey out this weeks concludes that i nflation is making us sick, physically and financially — with 67% of U.S.

Primary Care

Primary Care Medical Billing Medicare Patient Experience

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

JUNE 6, 2022

In 2019, Find Care expanded services for consumers to manage chronic health conditions addressing asthma, COPD, and diabetes. And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here.

Mental health

Mental health Digital Health Patient Experience Connected Health

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

Health Populi

FEBRUARY 12, 2020

The company invested $67 million in affordable housing in 2019, which built 2,200 homes in 24 cities in six states. CVS/health is growing its reach into the social determinants of health through its Destination: Health program. Think past the pharmacy and the company’s new Health Hub concept; think CVS/housing.

Mobile Health

Mobile Health Primary Care Medical Billing Digital Health

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

MARCH 21, 2019

A huge friction point we identified in our data-for-healthcare-good panel wrapping up the day is surprise medical billing due to patients’ unwitting use of out-of-network physicians and providers. And that will enhance patient/consumer health experience and loyalty. How can I banish bags from my eyes?

HIPAA

HIPAA Medical Billing Leadership Public Health

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

As the graph shows, APA found that many aspects of health care in America stress most people out, from the cost of insurance to medical bills — and changes to health care policy emanating from Washington. Financial health for patients-as-payors is part of the overall health/care experience. This new year is a U.S.

Medical Billing

Medical Billing Digital Health Patient Experience

Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Primary Care

Primary Care Medical Billing Patient Experience Health Policy

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. patients in 2019 — patients, consumers, people, health citizens? Taken together, these four papers from Health Affairs lead to the following themes: By 2019, patients in the U.S.

Digital Health

Digital Health Health Policy Medical Billing Interoperability

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. Percolating in my mind are insights delivered by Nancy Giordano of Play Big Inc.

Medical Billing

Medical Billing BioTech Patient Experience Mental health

Connected Health Pulse

Consumers Are So Over Their Paper Chase in Health Care Payments

Patients Growing Health Consumer Muscles Expect Digital Services

Trending Sources

The Expectation Gap Between What Patients Want Vs What They Get

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Hospitals Suffer Decline in Consumer Satisfaction

Patients, Health Consumers, People, Citizens: Who Are We In America?

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

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