2018, Medical Billing and Patient Experience

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Medical Billing

Medical Billing Digital Health Patient Experience Life Science

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

SEPTEMBER 4, 2018

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). adults 18 and over in August 2018. Who’s responsible?

Medical Billing

Medical Billing Pharmaceuticals Patient Experience

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience

Patient Experience Medical Billing Health Policy

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.

Primary Care

Primary Care Medicare Medical Billing Public Health

Sicker Consumers Are More Willing to Share Health Data

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. 39% check reputations.

Health Data

Health Data Medical Billing Nursing Digital Health

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

JUNE 6, 2022

Walgreens launched Find Care Now in 2018. And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here. Providers should consider new ways to not only mitigate the damage that has been done, but also find ways to anticipate and address similar challenges in the future.”

Mental health

Mental health Digital Health Patient Experience Connected Health

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Health Populi

SEPTEMBER 13, 2022

And bad debt — write-offs that come out of uncollected patient bill balances after “significant collection efforts” by hospitals and doctors — is challenging their already-thin or negative financial margins.

Nursing

Nursing Medical Billing Patient Experience

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. The therapy treats thalassemia, a genetic disease that affects 1,000 people in the U.S. and 300,000 people worldwide.

BioTech

BioTech Medicare Medical Billing Patient Experience

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

BioTech

BioTech Medical Billing HIPAA Health Information

Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

JUNE 26, 2018

I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018. Amy, Founder and Chief Experience Office of Mad*Pow, kicked off the conference with context-setting and inspiration. Today was Day 1 and I want to recap my learnings and share with you.

Medical Billing

Medical Billing Public Health Patient Experience Connected Health

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

MARCH 21, 2019

Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. Frictionless retail is also an important paradigm for health care, an industry rife with friction.

HIPAA

HIPAA Medical Billing Leadership Public Health

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families. Workers covered by health insurance through their companies spend 11.5% of household income.

Medical Billing

Medical Billing Digital Health Patient Experience

Health Care for a Typical Working Family of Four in America Will Cost $28,166 in 2018

Health Populi

MAY 22, 2018

What could $28,166 buy you in 2018? Welcome to this year’s edition of the Milliman Medical Index (MMI), one of the most important forecasts of the year in the world of the Health Populi blog and THINK-Health universe. home healthcare, ambulance services, durable medical equipment). was $59,214 in February 2018.

Accountable Care

Accountable Care Medicare Medical Billing Pharmaceuticals

How to Automate Patient Healthcare Payments Before and After a Visit

Mend

JUNE 8, 2022

Today, patients prefer convenient payment options to stay on top of medical bills. Fortunately, there are ways to automate healthcare payments to make life easier for your patients and practice. Here’s Why Your Practice Should Automate Medical Billing. Increase Patient Privacy. billion in 2021.

Medical Billing

Medical Billing Telemedicine HIPAA EHR

Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Primary Care

Primary Care Medical Billing Patient Experience Health Policy

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Health Populi

AUGUST 9, 2018

Pew also calculated that median weekly earnings increased from $232 in the beginning of 1979 to $879 in 2018. That is, if those patients-as-health-consumers can vote with their feet and pocketbook. As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too.

Medical Billing

Medical Billing Patient Experience Health Policy

Gail Phillips: My journey to the Society for Participatory Medicine

Society for Participatory Medicine

DECEMBER 26, 2018

I was very fortunate to have attended the Society for Participatory Medicine’s (SPM) Second Annual Conference , in partnership with the Connected Health Alliance Conference, at Boston’s Seaport World Trade Center on October 17, 2018. I was always concerned and in-tune with the patient experience.

Medical Billing

Medical Billing Patient Experience Connected Health Nursing

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. Stress in America comes from many sources.

Medical Billing

Medical Billing BioTech Patient Experience Mental health

Connected Health Pulse

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Trending Sources

The Top Pain Point in the Healthcare Consumer Experience is Money

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Sicker Consumers Are More Willing to Share Health Data

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Design, Empathy and Ethics Come to Healthcare: HXD

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Care for a Typical Working Family of Four in America Will Cost $28,166 in 2018

How to Automate Patient Healthcare Payments Before and After a Visit

Hospitals Suffer Decline in Consumer Satisfaction

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Gail Phillips: My journey to the Society for Participatory Medicine

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

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