Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience 159

Patient Experience Medical Billing Health Policy 159

Health Populi

JANUARY 18, 2019

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. That workers highly value their health benefits is no surprise. and 300,000 people worldwide.

BioTech 160

BioTech Medicare Medical Billing Patient Experience 160

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

BioTech 160

BioTech Medical Billing HIPAA Health Information 160

Health Populi

MARCH 21, 2019

Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. Frictionless retail is also an important paradigm for health care, an industry rife with friction.

HIPAA 246

HIPAA Medical Billing Leadership Public Health 246

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. Today as Election Day, I recall my post published yesterday here in Health Populi on U.S. voters’ perspectives on health care reform looking toward Election Day 2020.

Mental health 157

Mental health Medical Billing Medical Technology Pharmaceuticals 157

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Primary Care 170

Primary Care Medical Billing Patient Experience Health Policy 170

Health Populi

AUGUST 9, 2018

Pew also calculated that median weekly earnings increased from $232 in the beginning of 1979 to $879 in 2018. That is, if those patients-as-health-consumers can vote with their feet and pocketbook. As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too.

Medical Billing 168

Medical Billing Patient Experience Health Policy 168