Digital Health, Medical Billing and Patient Experience

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. Nowhere in the top 10 most commonly provided digital tools is one for price transparency, cost comparing or cost estimating. .

Medical Billing

Medical Billing Digital Health Patient Experience Life Science

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Patient Experience

Patient Experience Medical Billing Health Information Telehealth

Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

Healthcare IT Today

OCTOBER 30, 2022

A survey from digital health platform Babylon found that 46% of Americans have gone into debt from their medical bills , while 34% are currently struggling to pay their medical and insurance bills. News and Studies.

Medical Billing

Medical Billing Mental health EHR Healthcare IT

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

JUNE 6, 2023

In health care, one of the “gifts” inspired by the coronavirus pandemic was the industry’s fast-pivot and adoption of digital health tools — especially telehealth and more generally the so-called “digital front doors” enabling patients to access medical services and personal work-flows for their care.

Medical Billing

Medical Billing Telehealth Digital Health Medicare

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

Patient Experience

Patient Experience Medical Billing Mental health Digital Health

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

FEBRUARY 27, 2024

NABIP, whose members represent professionals in the health insurance benefits industry, drafted and adopted a new American Healthcare Consumer Bill of Rights launched at the meeting.

HIPAA

HIPAA Public Health Leadership Mental health

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

JUNE 6, 2022

Jasper launched just over one year ago , spinning out of 7wireVentures and Redesign Health. Jasper was designed as a digital platform to serve people with cancer, their caregivers and providers. The platform connects patients to the Jasper Care Guides – the high-touch aspect of the service.

Mental health

Mental health Digital Health Patient Experience Connected Health

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.

Telehealth

Telehealth Mental health Public Health Medical Billing

Sicker Consumers Are More Willing to Share Health Data

Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

Health Data

Health Data Medical Billing Nursing Digital Health

10 Healthcare Payment Trends in 2022

Mend

JULY 12, 2022

Trend #1: The Rise of Digital Health. More and more healthcare providers are moving towards digital health. This trend benefits both patients and providers. With digital health, patients can save time and money. Virtual visits help patients avoid having to take time off work or school.

Medical Billing

Medical Billing Digital Health Telehealth Telemedicine

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

Health Populi

FEBRUARY 12, 2020

The so-called Health Corners will launch in Walgreens pharmacies in Tennessee, expanding the pharmacy’s version 1.0 The piece calls out other partners beyond Microsoft with whom Walgreens is working for building its health/care ecosystem, including Humana, Jenny Craig, Kroger, UnitedHealthcare and VillageMD.

Mobile Health

Mobile Health Primary Care Medical Billing Digital Health

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. There’s a lot for me to address concerning health care costs based on news and research published over the past couple of weeks.

BioTech

BioTech Medicare Medical Billing Patient Experience

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

BioTech

BioTech Medical Billing HIPAA Health Information

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. On the demand side of U.S.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

JUNE 26, 2018

Julie discussed the Cleveland Clinic’s project on designing a better medical bill, detailing the organization’s design thinking on the inpatient journey and commitment to patient-centered care.

Medical Billing

Medical Billing Public Health Patient Experience Connected Health

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.

Health Technology

Health Technology Mental health Digital Health Primary Care

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

Health care stress is a mainstream featured in Americans’ collective psyche approaching the 2020 election. As the graph shows, APA found that many aspects of health care in America stress most people out, from the cost of insurance to medical bills — and changes to health care policy emanating from Washington.

Medical Billing

Medical Billing Digital Health Patient Experience

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

JULY 28, 2019

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. Quality health care in America is too expensive, 79% of consumers said.

Telehealth

Telehealth Medical Billing Health Policy Digital Health

What is the Hybrid Healthcare System & How Does It Work?

Mend

OCTOBER 25, 2022

This approach can boost staff productivity, drive faster revenue cycles, and create a more rewarding patient experience. What is a hybrid patient care model? Mend starts by integrating with your organization’s medical billing software. RELATED : How to Optimize Patient Attendance and Reduce No-Shows in 2022.

Primary Care

Primary Care Telehealth Telemedicine EMR

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

MARCH 13, 2019

Now consider what happens when consumers (the noun chosen by the authors of the second paper I’m adding to the mix) access data, information and tools for self-management in health care. Karandeep Singh of the University of Michigan (GO BLUE!

Digital Health

Digital Health Health Policy Medical Billing Interoperability

How To Improve Telehealth Connectivity Issues in 2022

Mend

AUGUST 22, 2022

If a patient experiences technical issues before an appointment, this could lead to a decrease in both staff and provider productivity, as well as further patient no-shows. While the login process may seem like something small, keep in mind that patient satisfaction is a vital element to consider as healthcare trends evolve.

Telehealth

Telehealth Patient Experience Medical Billing Digital Health

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Health Populi

DECEMBER 11, 2019

Partnering, too, will be important on the road to digitization in health care across the three industry segments. specialty medicines), and people expect greater levels of retail-enhanced service from health care providers, plans, and pharma companies.

Life Science

Life Science Medical Billing Health Data Primary Care

Connected Health Pulse

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Trending Sources

Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

The Expectation Gap Between What Patients Want Vs What They Get

Patients Growing Health Consumer Muscles Expect Digital Services

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Sicker Consumers Are More Willing to Share Health Data

10 Healthcare Payment Trends in 2022

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Design, Empathy and Ethics Come to Healthcare: HXD

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

What is the Hybrid Healthcare System & How Does It Work?

Patients, Health Consumers, People, Citizens: Who Are We In America?

How To Improve Telehealth Connectivity Issues in 2022

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Stay Connected