The Next Frontier in Health Tech: Improving the Patient Experience

Digital Health

This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto. While most of the very interesting speakers spoke about technology and fascinating uses for data, I chose to take a somewhat different tack and […].

Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually. Columns Digital Health Featured Patient Experience Telehealth CT Lin UCHealth

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“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”. In the best case scenario, per Dr. Eric Topol’s Deep Medicine , AI can help bring more humanity to health care.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Millions of dollars and developers’ time have been invested in conceiving and making digital health tools. Yet with that bullish supply side of digital health, there was a marked decline in peoples’ use of them in the past two years, found by Accenture in their latest health consumer survey, Digital is Transforming Health, So Why is Consumer Adoption Stalling? Just 1 in 5 people see these as benefits of adopting digital health tech.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

We’ve reached an inflection point on the demand side among consumers for digital health options, PwC suggests in their report on the New Health Economy coming of age. The report outlines health/care industry issues for 2019, with a strong focus on digital health. Whether a menu of care options including virtual health to access specialists across the U.S., I discussed this digital health supply/demand gap here in Health Populi.

Cerner Follows Epic In Adding Consumer-Friendly Digital Health Tools To Its Platform

Healthcare IT Today

Following in Epic’s footsteps, Cerner has struck a deal with a vendor supporting a range of digital health tools designed for both consumers as well as physicians.

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors.

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

Digital transformation” is the corporate strategy flavor of the moment across industries, and the health are sector isn’t immune from the trend. As this 13th year of the annual Health 2.0 Conference kicks off this week, I’m focused on finding digital health innovations that engage people — consumers, caregivers, patients, health citizens all. As Health 2.0 This week, Health 2.0

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health Populi

The COVID-19 pandemic hastened digital transformation for both the health care industry and for individuals — as health consumers, patients, caregivers, and health citizens. This year, the five pillars include: The “I” in Experience.

Uber Health powers Grand Rounds, Carisk Partners' transportation; Wellpepper, eVideon offer joint patient experience product; and more digital health deals

Mobi Health News

Also: Optima Health adopts Cardinal Analytx's AI insight platform; Canopy Health launches patient app powered by Anexinent

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

The proliferation and evolution of digital technologies in health care have the potential to do good or harm, depending on their application. Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. And the more good AI behavior will lead to greater adoption and more trust, in a virtuous cycle of data-sharing, data-using, greater productivity, and better health outcomes.

The Growth of Emerging Consumer Electronics Categories Adds to Digital Health Platforms

Health Populi

Of the $401 billion that will flow through retailers for consumer technology products, many of the fastest-emerging categories will play a role as platforms for health and medical care at home and in wearable tech. and in-vehicle technology — all of which can support health and medical applications beyond commoditized activity tracking devices. VR/AR applications have evidence for pain abatement and mental health bolstering for people with PTSD or anxiety.

How Virtual Reality Can Improve the Patient Experience in Healthcare

Duane Boise

As technology in healthcare begins to expand beyond patient interaction and information, more diverse purposes and applications will increase media technologies utilization within hospitals and clinics. Recently, Boston’s Children Hospital implemented the use of a new virtual reality tool that helps their staff provide patients and their families an immersive and personalized care experience.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. It means expensive bills, depending on your quality of health insurance. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience. Patients are already using wearable technology to track their health and fitness regimes.

Health Happens at Home: Lessons from the Parks Connected Health Summit

Health Populi

Home is where the health is, we know in the wake of the COVID-19 pandemic. To be sure, many of us who have been preaching that our ZIP codes are more impactful to our health than our genetic codes have known the evidence backing the social and behavioral determinants of health for a long time.

The Future of Health Is “Now,” Deloitte Says; But Are Consumers Living and Loving It?

Health Populi

The pandemic has become a sort of forcing function on all aspects of daily living, include health care. Deloitte’s latest wave of health care consumer market research updates the COVID-19 impacts on the U.S. Health Consumers, Deloitte polled 4,522 U.S.

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. The new era of virtual care has begun and is here to stay, Accenture expects in its latest look at How COVID-19 will permanently alter patient behavior , a patient survey conducted in May 2020. Patients perceived care was at least as good or better than traditional face-to-face encounters, and.

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? Each of these health consumers had at least one virtual care visit between February and May 2020.

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

I’d interviewed Roy at CES 2020 in Las Vegas in January to catch up on consumer health developments, and the March meeting was going to cover Philips’ innovations on the hospital and acute care side of the business, as well as to learn more about Roy’s new role as head of Connected Care. It’s also an enormous stress test of the [health care] system. At that point, the company left behind other businesses not core to health. What a difference 90 days makes.

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Health Populi

This week, announcements from the Consumer Technology Association (CTA) and Withings further bolster the case for the private sector bolstering public health in this pandemic…and future ones to come beyond the Age of the Coronavirus. Digital health resources have been an especially useful touch point for CTA’s constituents (including me, as a member who is active with the Association). has highlighted the huge demand for health technology solutions.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

My focus is all-health, all-the-time, so I’m weaving the connections between connected cars, home appliances, telecoms, and Big Tech who put on the Ritz and glitz today and tomorrow for the press. Living in Digital Times is the organizational home for the DHSummit.

The Unbearable Heaviness of Healthcare in America – the Change Healthcare/Harris Poll

Health Populi

The phrase, “burden of health care,” has two usual meanings: one, to do with the massive chronic care burden, and the other, involving costs. health care — the onerous patient experience in finding and accessing care, assessed in the 2020 Change Healthcare – Harris Poll Consumer Experience Index. ” That burdensome patient experience leads to one in two people in America avoiding seeking care, the poll found.

The Next Site for Hospital Care Is the Original One — Your Home

Health Populi

The coronavirus pandemic accelerated many trends and new workflows for patients and consumers, and health care providers, too. The convergence of basic needs like hygiene and safety, financial and health security, and living-working-learning-and-cooking-at-home has turbocharged a migration of more acute care delivered at home. Think: advanced home care, enabled through virtual health technologies and wrap-around services both clinical and scaled social determinants support.

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment. revealed many weakness in the American health care system, one of which has been health inequities faced by millions of people — especially black Americans, who have sustained higher rates morbidity and mortality for COVID-19.

Health@Retail Update: Kroger and Hy-Vee Morph Grocery into Health, Walmart’s Health Center, CVS/housing and More

Health Populi

With our HealthConsuming “health is everywhere” ethos, this post updates some of the most impactful recent retail health developments shaping consumers’ health/care touchpoints beyond hospitals, physicians, and health plans.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. But the tagline begs the supply side question: “Can the health care system deliver?”

A Bright Future: How Digital Tools Are Meeting Patients Where They Live

Health System CIO

Patient-focused care is no longer just a platitude; it’s a platform that will ensure long-term viability for providers who can successfully implement primary care models, says Mike Davis, who examines the growing digital technology market.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Most health consumers expect providers to communicate about routine health care and prevention; this is especially true among those patients trying to manage chronic conditions we learn from 10 Ways to Fulfill Patients’ Communication Wish List , a report based on a consumer survey from West, the communications and network infrastructure company.

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM). Only 1 in 3 felt their consumer digital experience was considered “the best possible”.

Six Months Later: UCHealth’s Telemedicine Journey

Health System CIO

Columns Digital Health Patient Experience Telehealth CT Lin UCHealthAlthough there’s no shortage of data on telehealth visits, most organizations still haven’t optimized best practices, says CT Lin, MD, CMIO at UCHealth.

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. The coronavirus spawned another kind of gift to China and the nation’s health citizens: telemedicine, the essay explains. A couple of intriguing examples: Ali Health, part of Alibaba (the e-commerce giant), launched a free online clinic in locked-down Hubei (whose capital is Wuhan) where in five days, 100,000 patients received remote consultations.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Health care system financing, delivery, and workflows widely vary across nations around the world. Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals. This is a very important pillar for health consumer engagement and patient experience.

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

Health Populi

Social, mobile, analytics and the cloud now underpin the health care industry. We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity. Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. have chosen to use a non-traditional health care setting. Those non-traditional sites of care include walk-in and retail clinics, outpatient surgery centers, virtual health (whether on the phone, on video or via mobile apps), on-demand services, and digital therapeutics.

Why Humana Joined CTA – The Pivot from “Health Insurance” to Behaving as a Health-Tech Start-Up

Health Populi

If you read this blog, you know one of the fastest-growing “aisles” at the annual conference is digital health. Humana joined up with CTA’s Health and Fitness Technology Division this month. Last year, Humana hired Heather Cox in the new post of Chief Digital Health and Analytics Officer, reporting directly to Bruce Broussard, Humana’s CEO.

Sicker Consumers Are More Willing to Share Health Data

Health Populi

> Health Care Consumers learned. This and other insights about the patient journey are published in Inside the patient journey , a report from Deloitte that assesses three key touch points for consumer health engagement.

Banner Health brings AI driven virtual assistants for better patient experience

Consumer eHealth Engagement

Buoy Health AI triage bot True to their mission “Making health care easier, so life can be better”, Banner Health has invested in digital health technologies to support their patient experience. Banner Health Triage Bot.

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 33% of patients would like digital payment options.

Can AI Make Healthcare Human Again? Dr. Topol Says “Yes”

Health Populi

If you don’t know the work of Dr. Verghese, and since you’re reading the Health Populi blog, you must get to know Dr. V now. This book picks up where The Patient Will See You Now and The Creative Destruction of Medicine leave off…on the future of medicine, versus what’s led up to where we are now. He follows up the promise of AI in chapter two, discussing the deep economic mess American health care is in.