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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The best FX experiences. Elavon, a unit of US Bancorp (the fifth largest bank in the U.S.

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Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

Bank fielded a survey among 200 senior health care financial leaders in the U.S., Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses.

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Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). Who’s responsible? Plus ça change.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

This report compiled quantitative data from payments processed on the InstaMed network amounting to some $656 billion in healthcare payments in addition to results from three qualitative surveys that Qualtrics conducted polling consumers, providers and payors in 2023. That garners only 5% of patients’ preferences.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study.

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GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Populi

consumers, found in the latest Beryl Institute-Ipsos Px Pulse survey published for July 2023. GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. Health Populi’s Hot Points: That’s a lot of “free” for $39.99

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

In health care, one of the “gifts” inspired by the coronavirus pandemic was the industry’s fast-pivot and adoption of digital health tools — especially telehealth and more generally the so-called “digital front doors” enabling patients to access medical services and personal work-flows for their care.