Data, Medical Billing, Patient Experience and Survey

People With Medical Debt Are Much More Likely to Be in Financial Distress in America

Health Populi

FEBRUARY 12, 2024

How financially vulnerable are people with medical debt in the U.S.? Significantly more, statistically speaking, we learn from the latest survey data revealed by the National Financial Capabilities Study (NFCS) from the FINRA Foundation. Medical bill stress has become a mainstream “normal” in the U.S.

Medical Billing

Medical Billing Mental health Patient Experience

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. Patients have been much more forthcoming than hospitals, the journalists have found. .

Patient Experience

Patient Experience Medical Billing Health Information Telehealth

Consumers Are Feeling Their Healthcare Cost of Living – Research from Qualtrics

Health Populi

DECEMBER 2, 2022

health consumers are avoiding or delaying health care, replacing concerns about COVID-19, based on survey research from Qualtrics. The company’s Healthcare Cost of Living survey research learned that 48% of U.S. Qualtrics conducted the survey in August-September 2022 among 1,000 U.S. Rising costs are the #1 reason U.S.

Mental health

Mental health Patient Experience Medical Billing Leadership

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

This is also the time my research clock alarm goes off for an important annual report that describes the latest profile of the patient-as-payer in the U.S. The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report. ‘Tis the season for J.P.

Medical Billing

Medical Billing Patient Experience Connected Health

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S.

Medical Billing

Medical Billing Mental health Patient Experience

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

SEPTEMBER 4, 2018

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). Who’s responsible? Plus ça change.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

OCTOBER 17, 2023

Bank fielded a survey among 200 senior health care financial leaders in the U.S., Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses.

Medical Billing

Medical Billing Patient Experience Connected Health

Sicker Consumers Are More Willing to Share Health Data

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> These three patient journey milestones are searching for care, using new channels of care, and tracking and sharing health data, Deloitte maps.

Health Data

Health Data Medical Billing Nursing Digital Health

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Populi

JULY 24, 2023

GNC also, in a HIPAA-certified manner (explained on the website) that they will be collecting users’ information which consumer-members can access — in the form of visit notes and prescription data, and be able to download and save this information. Here’s the list of those top-of-mind healthcare worries for U.S.

Free healthcare

Free healthcare Telehealth Medical Billing Primary Care

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

Medical Billing

Medical Billing Mental health Patient Experience Medicare

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience

Patient Experience Medical Billing Health Policy

Peering Into the Hidden Lives of Patients: a Manifesto from Paytient and Nonfiction

Health Populi

MARCH 19, 2024

That’s the title of a new report that captures the results of a survey conducted in January 2024 among 1,516 employed Americans who received employer-sponsored health insurance. I live and breathe and work with patient and consumer health financial data every working day.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience Public Health

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

SEPTEMBER 27, 2023

“Report” is one word for this nearly 150-page compendium of health care data that is a treasure trove for health service researchers, marketers, strategists, journalists, and those keen to explore questions about the current state of health care in America. adults saying inflation has made it harder to pay medical bills.

Primary Care

Primary Care Medical Billing Medicare Patient Experience

Turning Increased Ambulatory Volumes into Financial Strength: 4 Moves for RCM

Healthcare IT Today

OCTOBER 23, 2023

The following is a guest article by Pete Heydt, President at Patient Pay Ninety-five percent of healthcare leaders expect outpatient volumes to increase, with many anticipating increases of 10% or more this year, a recent survey found. But finding the right approach is key.

RCM

RCM Patient Experience Medical Billing Medicare

Transparency Ecosystem in Healthcare

Healthcare IT Today

SEPTEMBER 7, 2022

Technology now plays a key role in buying behaviors, allowing patients unprecedented access to “shop” for services at their convenience. Health Catalyst, a data and analytics platform, presents the online marketplace as an opportunity for providers. When it comes to prescription medications, consumers demonstrate this hesitancy.

Medical Billing

Medical Billing Patient Experience Healthcare IT Health IT

5 Strategies to Improve Healthcare Billing for Both Patients and Practices

Healthcare IT Today

DECEMBER 14, 2022

Practices and billing teams have the ability to set the terms (e.g., According to Inbox Health data, 96 percent to 99 percent of patients choose to continue receiving their bills and make payments digitally. Healthcare costs are at an all-time high, and many patients may need financing to pay their bill.

Medical Billing

Medical Billing Health Data Patient Experience Healthcare IT

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Health Populi

SEPTEMBER 13, 2022

“The odds are against hospitals collecting patient balances greater than $7,500,” the report analyzing Hospital collection rates for self-pay patient accounts from Crowe concludes. Crowe benchmarked data from 1,600 hospitals and over 100,00 physicians in the U.S.

Nursing

Nursing Medical Billing Patient Experience

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

Health Il-Literacy Costs

Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? The consumer research was part of Accenture’s 2017 Customer Experience Payer Benchmark Survey of 10,000 U.S.

Medical Billing

Medical Billing Patient Experience

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

health citizens face physical, financial, and mental health challenges of a syndemic, inflation, and stress – all of which will shape peoples’ demand side for health care and digital technology, and a supply side of providers challenged by tech-enabled organizations with design and data chops. Entering 2023, U.S. Start with pandemic ennui.

Health Technology

Health Technology Mental health Digital Health Primary Care

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

OCTOBER 26, 2023

” But ONC data belies that: as it happens, patients can handle the truth, as we learn that 9 in 10 U.S. patients viewed their laboratory test results online in 2022. Interestingly, 70% of patients also viewed their clinical notes in 2022, newly-measured by the ONC survey.

Medical Billing

Medical Billing Health Information EHR Health IT

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

Health Populi’s Hot Points: The Commonwealth Fund’s report bolsters the central premise of my book, HealthConsuming: From Health Consumer to Health Citizen, that the patient-is-the-payor as we approach the new year of 2020. This new year is a U.S.

Medical Billing

Medical Billing Digital Health Patient Experience

The Women’s Health Gap Is Especially Wide During Her Working Years – Learning from McKinsey, the World Economic Forum, and AARP in Women’s History Month

Health Populi

MARCH 6, 2024

McKinsey and team have considered data from U-Wash’s Institute for Health Metrics and Evaluation on the global burden of disease, coupled with OECD data on retirement ages — for the latter, finding that the average pension age for women in 2016 was 63.7 Health Populi’s Hot Points: More tightly focusing on the U.S.

Life Science

Life Science Mental health Medical Billing Pharmaceuticals

Patient Engagement & Telehealth Trends To Look For In The Future

Mend

JUNE 8, 2022

Automating scheduling allows staff to focus their skills on patient care and other revenue-generating activities. Improves patient satisfaction. Several large surveys have shown that users prefer self-scheduling over booking a visit by phone. Using digital forms keeps patient information accurate and up to date with less work.

Telehealth

Telehealth Telemedicine Patient Experience Medical Billing

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. That’s too great a burden to put on patients, which could pressure clinicians to make unsound treatment decisions. agency responsible for monitoring claims and the use of personal data out-of-health-context.

Digital Health

Digital Health Health Policy Medical Billing Interoperability

Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

NOVEMBER 27, 2019

ACSI’s 2019 survey found that Humana’s consumer satisfaction also ranks best in class for primary and specialty care doctors among the plans studied. The intention of this mandate is to enable patients-as-consumers to more readily shop for health care services that are “shoppable.”

Primary Care

Primary Care Medical Billing Patient Experience Health Policy

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Health Populi

AUGUST 9, 2018

As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too. Here’s evidence from a new Bankrate survey which had a question regarding women’s concerns about healthcare, shown in the table.

Medical Billing

Medical Billing Patient Experience Health Policy

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. adults who were “extremely or very afraid” of getting seriously ill.

Medical Billing

Medical Billing BioTech Patient Experience Mental health

Connected Health Pulse

People With Medical Debt Are Much More Likely to Be in Financial Distress in America

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Trending Sources

Consumers Are Feeling Their Healthcare Cost of Living – Research from Qualtrics

Consumers Are So Over Their Paper Chase in Health Care Payments

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Sicker Consumers Are More Willing to Share Health Data

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

The Top Pain Point in the Healthcare Consumer Experience is Money

Peering Into the Hidden Lives of Patients: a Manifesto from Paytient and Nonfiction

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Turning Increased Ambulatory Volumes into Financial Strength: 4 Moves for RCM

Transparency Ecosystem in Healthcare

5 Strategies to Improve Healthcare Billing for Both Patients and Practices

The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Il-Literacy Costs

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

The Women’s Health Gap Is Especially Wide During Her Working Years – Learning from McKinsey, the World Economic Forum, and AARP in Women’s History Month

Patient Engagement & Telehealth Trends To Look For In The Future

Patients, Health Consumers, People, Citizens: Who Are We In America?

Hospitals Suffer Decline in Consumer Satisfaction

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

The Hospital CFO in the Anxiety Economy – My Talk at Cerner’s Now/Next Conference

Stay Connected