The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

Patients in the U.S. Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey.

Why Humana Joined CTA – The Pivot from “Health Insurance” to Behaving as a Health-Tech Start-Up

Health Populi

If you read this blog, you know one of the fastest-growing “aisles” at the annual conference is digital health. “Every company is a tech company,” Christopher Mimms asserted in the Wall Street Journal in December 2018.

Health @ Retail – Prelude to GMDC SelfCare Summit with Updates from Hims & Hers, GoodRx, Sam’s Club and Amazon Care

Health Populi

” That’s a verbatim paragraph from a blog on the Hims & Hers’ Medium channel. This post will be my latest read on the issue which I’ll discuss on Friday afternoon 5th October in a session titled, “The New Health/Care: Patient-Led, Retail-Enabled.”

A Smarter Home for Healthy Living at CES 2019….and a nod to Microsoft

Health Populi

And a healthy community must have housing that is within the economic reach of every part of the community, including the many dedicated people that provide the vital services on which we all rely,” company President Brad Smith and CFO Amy Hood wrote on MSFT’s blog yesterday.

As Medical Cost Trend Remains Flat, Patients Face Growing Health Consumer Financial Stress

Health Populi

Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. Employers are also enlisting the services of third-party health advocate services to help patients, now consumers, navigate the complex and expensive health system.

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. There’s also a trust deficit between some patients and providers.

Telehealth on Amwell: The Patient‘s Perspective

American Well

As you get up and running with your telehealth practice, you may be wondering: what exactly do my patients see? Download Amwell, set up your own patient account and explore. Who are the patients on Amwell? How will patients find me?

Can Telehealth Improve Opioid Abuse Treatment in the United States?

InTouch Health

How Telehealth is Changing Substance Abuse Treatment. As more patients struggle with pain management and addiction recovery, many health organizations are looking at telehealth as a possible solution to the opioid crisis. The National Institute of Health recently announced that it’s launching a $155 million project known as the Justice Community Opioid Innovation Network (JCOIN), which will incorporate telehealth into the addiction recovery treatment process.

Recognizing the Leaders of Telehealth

American Well

At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits.

Case Study: Southwest Medical’s winning strategy for telehealth

American Well

Southwest Medical set out to achieve four broad goals with its telemedicine initiatives: Improve the patient experience. Improve the provider experience. Finally, in-clinic navigators directed patients to the new service, NowClinic.

What can you learn from the early adopters of telehealth?

American Well

The Advisory Board Company, a consulting best practices firm, recently interviewed several health systems who are at the forefront of telehealth adoption to gain insights on telehealth adoption, acceptance and use cases. Here’s what they found: Views on Telehealth.

Adopting Telehealth to Meet Your Health System’s Goals

American Well

C rystal-clear answers to these questions are required for a successful telehealth implementation : What goals are we trying to achieve? Are we using telehealth to virtualize a practice or virtualize our health system? How can we integrate telehealth in the continuum of patient experience? How can telehealth extend our efforts to manage and coordinate care? The post Adopting Telehealth to Meet Your Health System’s Goals appeared first on American Well.

Virtual Healthcare: Your Telehealth Questions Answered by a Doctor

American Well

If you follow the latest developments in health care, you may have noticed: telehealth has taken off. Our country is focused on making health care more accessible for Americans, and naturally, telehealth has emerged as a key innovation that can help to make this a reality. As President and Medical Director of the world’s first telehealth practice, Online Care Group, I’m often asked a handful of common questions about telehealth. What is telehealth?

American Well partners recognized as “top” healthcare leaders

American Well

American Well has been lucky enough to see first-hand how these innovative health systems have aligned key stakeholders and defined value for their patients and optimized the patient experience—through telehealth offerings and beyond.

Solution to the healthcare access shortage? Telemedicine

American Well

Not a huge correction, but enough to drastically alter the patient experience. Prior to the mandate, it took an average of 33 days for a patient to see a new PCP when they were symptomatic. Similarly, before the mandate, 64% of PCPs were accepting new patients.

Are you ready to become the hospital of the future?

American Well

Not surprisingly, the hospital of the future will require technology solutions like telehealth to meet growing patient demands for remote access to health information and providers. The hospital of the future won’t be the hospital you grew up going to, but with all the promise technology can bring – improving the patient experience and driving down costs – that might be a good thing.

AW8: Patient App of Luxury

American Well

Today it’s all about the patients and how their experience is changing for the better with the introduction of AW8. The patient telehealth experience should feel comfortable and familiar, but be as simple as possible. Here are some of the great enhancements for patients in AW8: Provider Search. What we’ve done in AW8 is given patients another option for finding a doctor by allowing them to connect with the first available physician.

Employee Spotlight

American Well

After trying our product, it was easy to see so many opportunities for it to improve the healthcare experience on a wide scale. We look to customers to provide information on their needs and experiences, and we consider how the product could address their challenges.

Telemedicine Today: April 2016

American Well

Telemedicine is bringing patients new hope. Dr. Sandra Mattos, a pediatric cardiologist, is leveraging the power of telehealth to help thousands of babies. Mattos is practicing telemedicine, which allows doctors like her to diagnose and treat patients at a distance. Consumers (patients) are interested, but it will take time for virtual care to become synonymous with traditional in-person care. Welcome to the April 2016 edition of Avizia’s Telemedicine Today newsletter!

How One Hospital System Baked Love Into Their Health App

Health Populi

That’s Jefferson’s health solutions group that focuses on digital innovation and consumer experience. Here’s a health system that’s focused on that customer experience, which has become a critical success factor for healthcare to thrive.

Telemedicine Trends: Awareness & Support for Digital Care on the Rise

care innovations

Charting telemedicine trends has become a cottage industry: Once considered a fringe aspect of healthcare, the development of telehealth services like remote patient management (RPM) is now closely watched by groups like Xtelligent Healthcare Media , which fills the (digital) pages of an entire suite of online publications like mHealthIntelligence , HealthITAnalytics , and many others.

2018 Year in Review: The Year’s Biggest Remote Care News & Developments

care innovations

2018 was a historic year for telehealth and remote patient monitoring (RPM), as a series of developments played out that helped extend these important care delivery services to more patients than ever before. As government agencies like the CMS and VA expanded access to telehealth towards the goal of extending care into rural areas, industry leaders like Care Innovations® announced a series of breakthroughs with exciting implications for the years to come.