Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually.

8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience.


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How Does Mobile Communication Impact The Patient Experience?

Electronic Health Reporter

Mobile communication technology in healthcare has the potential to improve the patient experience greatly. With a 75% increase in usage last year, telehealth has proven itself a valuable tool […]. The article How Does Mobile Communication Impact The Patient Experience?

Improving Patient Experience Through Mobile-First Solutions and Custom Workflows

Electronic Health Reporter

Since the start of the COVID-19 outbreak, the healthcare industry has had to adapt to closures, adopt automated processes and utilize telehealth more than ever before. Providers have been inundated with patient messages, phone calls […]. The article Improving Patient Experience Through Mobile-First Solutions and Custom Workflows appeared first on Editorial mobile patient experience Relatient revenue cycle management telehealth

How Will The Patient Experience Evolve with Telehealth?


Patient convenience is now the number one factor when choosing a clinical provider. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise.

Cincinnati Children's puts focus on patient experience with its telehealth program

Healthcare IT News - Telehealth

In 2013, Cincinnati Children's Hospital wanted to establish a Center for Telehealth. At the time, the interest in video visits and other forms of telehealth was growing, and the provider organization had a few clinical programs already up and running.

Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)

Health Populi

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations.

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. The study identified several key concerns about telehealth visits, shown in the graphic.

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care , its direct-to-consumer telehealth service and Connect Care Pro , its acute care program.

Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

In the first six months of the COVID-19 pandemic, telehealth was a “bright spot in the ‘new normal,’” according to a report from J.D. Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. The post Telehealth Update from J.D.

Patient experience is evolving as providers embrace telehealth

Mobi Health News

While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts

Creating a High-Quality Patient Experience in the Virtual Health Revolution

Healthcare IT Today

Administration Ambulatory Health IT Company Healthcare IT Hospital - Health System IT Telemedicine and Remote Monitoring COVID-19 Telehealth Dr. Bob Monteverdi Health IT Healthcare Scene Featured Lenovo Lenovo Health Remote Care Remote Patient Monitoring Telehealth Virtual Care Virtual Rounding

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience. Providers who fail to offer a more mobile-friendly experience may see themselves losing patients or, at the very least, not bringing in a steady flow of new patients.

Value-based care and rethinking the patient experience

Healthcare IT News - Telehealth

From his experience working in the Philippines, Mr. Christian Besler, Chief Digital Officer, Ayala Healthcare, said that what value-based care means to him is three-fold: bringing about affordability, accessibility and quality of healthcare to the masses, especially in a country where good quality healthcare tends to be concentrated in urban areas. The role of telehealth. Rethinking the patient experience.

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

For This Patient, Telehealth Is No Fad

Healthcare IT Today

On the surface, there are very good reasons to predict that telehealth volume is likely to sink like a stone. My colleague John Lynn, describes the COVID-19 telehealth surge as a false market, given that it was driven by conditions that are almost guaranteed to change.

Four Telehealth Tips for Hospitals and Health Systems

Healthcare IT Today

Telehealth and virtual care have exploded during the current COVID-19 pandemic, building on the incremental growth and adoption seen in recent years. As patients look for safe ways to receive care, digital technology has […].

Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

patients’ most-trusted source of coronavirus information. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. Doctors maintain their top status as U.S.

Post-Pandemic, U.S. Healthcare is Entering a “Provide More Care For Less” Era – Pondering PwC’s 2022 Forecast

Health Populi

Growing digital health investments that will push patient utilization up. What enables those deflating cost-reducers is the growing adoption of digital health tools, from telehealth and virtual care to self-care in patients’ hands at home and on-the-go via mobile health apps.

CIO Podcast – Episode 9: Natalie Pageler, MD – Telehealth and Digital Health

Healthcare IT Today

For the 9th episode of the CIO podcast hosted by Healthcare IT Today, we’re sitting down with Natalie Pageler, MD – CMIO at Stanford Children’s Health.


Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Will the coronavirus inspire greater adoption of telehealth in the U.S.? Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. Q2 – – Some industry observers have called this, “telehealth’s big moment.”

Do-It-Yourself Innovation Comes to Health at Home – Telehealth, Fjord 2021 Trends and #CES2021

Health Populi

Health Populi’s Hot Points: Consider the seven Fjord 2021 trends together, and you’ve got a recipe for telehealth – virtual health platforms that enable people to DIY health/care at home and anywhere, as long as the health citizen can connect to the internet.

Ten Forces Shaping Health Care in 2021: A View from CVS Health

Health Populi

Tailor Care to the Older Patient. Trend #1, The Year of the Pharmacist, speaks to pharmacists bolstering medication management along with joining the growing “arm forces” of vaccinators to get COVID-19 shots into patients’ arms.

Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Health Populi

As such, the team has been involved in digital health financing and innovation for 24 years, well before the kind of platforms, APIs, and cloud computing now enabling telehealth and care, everywhere. Power found that only 10% of health consumers had been using telehealth services.

Telehealth Features – What’s Required?

Healthcare IT Today

As the telehealth adoption wave continues in healthcare, we thought we’d take the time to do a series of articles on a number of aspects of telehealth. In this first series we’re going to look at various Telehealth features.

Why Telehealth Is Real Now – The Value Equation

Healthcare IT Today

Everyone sees the obvious when it comes to telehealth. The Stay at Home and Physical Distancing that’s come with COVID-19 has almost required telehealth. Embrace telehealth or die? If we want to really understand what happened to make telehealth go […].

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

adults from early September to early October 2020 to gauge peoples’ interest in and utilization of digital health tools and telehealth. The post The Digital Transformation of Patients – Update from Rock Health and Stanford appeared first on

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

The ROI on Virtual Care – Thinking About Value and Future Prospects With the AMA

Health Populi

For telehealth, that S-curve has had a very long and fairly flat front-end of the “S” followed by a hockey stick trajectory in March and April 2020 as the COVID-19 pandemic was an exogenous shock to in-person health care delivery.

How Grocery and Retail Companies Are Delivering Health and Healthcare

Health Populi

This trend was already in motion at the start of 2020, after which the public health crisis raised patients-as-consumers’ awareness and value of hygiene, food-for-immunity, and physical distancing.

Many Patients Aren’t Paying Full Attention During Telehealth Visits

Healthcare IT Today

A new survey suggests that patients aren’t as engaged by telehealth visits as one might hope, with many multitasking during their consult. And, as I’ll argue below, that’s actually a pretty predictable finding, though not an inevitable one.

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Patients perceived care was at least as good or better than traditional face-to-face encounters, and.

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

as our collective COVID-19 experience proliferated across the nation: one-half of young people who saw a coronavirus infection in their family also reported symptoms of moderate to severe depression.

The Digital Transformation of Home for Health – Brainstorming with Karsten Russell-Wood of Philips

Health Populi

Philips, a longtime major exhibitor at CES, created an entirely new online experience for the CES attendees – a sort of virtual gallery of different exhibits that are accessed from a single point in a “room” with various entry points. This has utility for both patient and provider.

How To Create A Customer-Centered TeleHealth Experience

Electronic Health Reporter

The article How To Create A Customer-Centered TeleHealth Experience appeared first on Editorial How To Create A Customer-Centered TeleHealth Experience patient experience telehealth

A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

The growing use of APIs in health information technology innovation for patient care has been a boon to speeding development placed in the hands of providers and patients. One-half of the APIs allowed Alissa to access pathology, x-rays, and clinical results of patients.

A Look at Humanizing Healthcare and the Telehealth Landscape

Healthcare IT Today

Humanizing healthcare is a big vision that anyone who has been a patient can appreciate. Far too often patients feel like cogs in the big machine that is healthcare.

Telehealth – Lost in Translation

Healthcare IT Today

C-Suite Leadership Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Care Pathways Coronavirus COVID-19 COVID-19 Remote Monitoring Healthcare Cancellations Healthcare Scene Featured Lumeon Remote Monitoring Rick Halton Telehealth

Telehealth vs conventional medical treatment: How telemedicine improves the patient experience and lowers patient costs.


telehealth savings virtual visits telemedicine best practices benefits of telemedicine Telemedicine telehealth telemedicine saves money hospitals hospital health systemsThe United States spends $3.3 trillion every year on healthcare. This is more than any other developed nation in the world.