Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually.

8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience.

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Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. Focus on Patient Experience.

How Will The Patient Experience Evolve with Telehealth?

Ortholive

Patient convenience is now the number one factor when choosing a clinical provider. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise.

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care , its direct-to-consumer telehealth service and Connect Care Pro , its acute care program.

Patient experience is evolving as providers embrace telehealth

Mobi Health News

While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts

Value-based care and rethinking the patient experience

Healthcare IT News - Telehealth

The role of telehealth. Dr. Soh cautioned that the idea of telehealth should not just be transactional in nature but that care can follow the patient – it is about a community of carers that work with the patient. Rethinking the patient experience.

Telehealth Features – What’s Required?

Healthcare IT Today

As the telehealth adoption wave continues in healthcare, we thought we’d take the time to do a series of articles on a number of aspects of telehealth. In this first series we’re going to look at various Telehealth features.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Will the coronavirus inspire greater adoption of telehealth in the U.S.? Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. Q2 – – Some industry observers have called this, “telehealth’s big moment.”

Why Telehealth Is Real Now – The Value Equation

Healthcare IT Today

Everyone sees the obvious when it comes to telehealth. The Stay at Home and Physical Distancing that’s come with COVID-19 has almost required telehealth. Embrace telehealth or die? If we want to really understand what happened to make telehealth go […].

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute. Then consider the patient/consumer perspective. What a difference 90 days makes.

The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. We’re in the Field of Dreams moment in telehealth, especially for older people.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S.

Is Telehealth Shifting from Modifying Patient Behavior to Replacing Physical Visits?

Healthcare IT Today

As I was researching to create our list of live video telehealth companies, it became clear to me that telehealth meant a lot of different things to a lot of different people and companies.

Telehealth – Lost in Translation

Healthcare IT Today

C-Suite Leadership Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Care Pathways Coronavirus COVID-19 COVID-19 Remote Monitoring Healthcare Cancellations Healthcare Scene Featured Lumeon Remote Monitoring Rick Halton Telehealth

Telehealth vs conventional medical treatment: How telemedicine improves the patient experience and lowers patient costs.

eVisit

telehealth savings virtual visits telemedicine best practices benefits of telemedicine Telemedicine telehealth telemedicine saves money hospitals hospital health systemsThe United States spends $3.3 trillion every year on healthcare.

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

One in two people over 50 bought a piece of digital technology in the past year. Three in four people over fifty in America now have a smartphone. One-half of 50+ Americans use a tablet, and 17% own wearable tech.

More Than Half Of Seniors Willing To Use Telehealth

Healthcare IT Today

Results from a recent survey suggest that seniors are more comfortable with telehealth than you might think, especially given their techno-phobic reputation. As things stand, when seniors need off-hours care, telehealth consults are hardly the first thing that comes to their mind.

How Can Healthcare Bring Patients Back? A Preview of Our ATA Session, “Onward Together” in the COVID Era

Health Populi

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. patients toward telehealth — the focus of the ATA conference all week long.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth.

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Intermountain and Mercy Virtual, too, conduct lots of visits via telehealth means.

Telequarantine ? Is it the Future Reality?

Healthcare IT Today

One of the really interesting pieces of telehealth that has exploded during this time has been a type of telehealth called Telequarantine.

Texting + Telehealth Together in a Single Platform from TigerConnect

Healthcare IT Today

When combined with the company’s other products, it offers a truly seamless communication experience. Patients and providers are able to move from a text conversation to a real-time video chat and back again without changing apps or […].

AMA Suggests that Telehealth Tech Use Is Up Since 2016, But Still Modest

Healthcare IT Today

A new survey has found that physician use of technology to provide telehealth or virtual visits has doubled since its previous study in 2016. This meshes well with other market research suggesting that a healthy cross-section of providers are preparing to get on board.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute.

January 2020 Telehealth Industry Happenings

Ortholive

In the four years spanning 2014 to 2018, telehealth usage outside the hospital setting increased by nearly 1,400%. Given these trends, what kinds of telehealth-related headlines made the news last month as we entered the New Year?

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

AI data and machine learning will further permeate health care — from fertility programs to payors predicting patient members’ health.

When Will Self-Service Come to Health Care?

Health Populi

Yet despite increased use of EHRs by clinicians and smartphones and wireless technology by patients, the fundamental approaches to managing hypertension, diabetes, and chronic lung disease have remained the same for 50 years… The physician–patient encounter is health care’s choke point.

3 Reasons Why Contactless Payments Are the Future for Healthcare

Healthcare IT Today

Not only are patient preferences shifting to a more consumer-style experience model, but […]. The following is a guest article by Bird Blitch, CEO and co-founder at Patientco.

What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Consider how labyrinthine health care processes are, whether we look at patient “journeys” (a nice word for the Rube Goldbergian experience of being a sick patient in the U.S.) Imagine a hospital closing beds and shifting workflow to virtual care via telehealth channels.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.

HIPAA and Telehealth FAQ from HHS

Healthcare IT Today

We wrote previously about HIPAA enforcement being suspended for telehealth during COVID-19 and more details on how to implement it. Plus, we shared the expansion of Medicare coverage and payment for telehealth. The good news is that HHS released a HIPAA and Telehealth FAQ that addresses some of those […]. However, there were still many questions.

HIPAA 54

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

Furthermore, net neutrality is also an important underpinning for fast health care connections that deliver access to telehealth and virtual health channels that can scale care to under-served people, patients, and caregivers. In the U.S.,

Expansion of Medicare Coverage and Payment for Telehealth Visits During COVID-19

Healthcare IT Today

CMS has announced the expansion of Medicare coverage and payment for telehealth and telemedicine visits.