Electronic Health Reporter

AUGUST 7, 2020

Since the start of the COVID-19 outbreak, the healthcare industry has had to adapt to closures, adopt automated processes and utilize telehealth more than ever before. Providers have been inundated with patient messages, phone calls […]. The article Improving Patient Experience Through Mobile-First Solutions and Custom Workflows appeared first on electronichealthreporter.com. Editorial mobile patient experience Relatient revenue cycle management telehealth

Patient Experience 70

Patient Experience Telehealth 70

Health System CIO

APRIL 24, 2020

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually. Columns Digital Health Featured Patient Experience Telehealth CT Lin UCHealth

Patient Experience 93

Patient Experience Telemedicine Digital Health Telehealth 93

Healthcare IT Today

FEBRUARY 25, 2020

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience. But are practices investing in patient experience?

Patient Experience 77

Patient Experience Healthcare IT Leadership Telemedicine 77

Health Populi

AUGUST 25, 2020

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. The study identified several key concerns about telehealth visits, shown in the graphic.

Telehealth 323

Telehealth Primary Care Mental health Patient Experience 323

Ortholive

JANUARY 3, 2020

Patient convenience is now the number one factor when choosing a clinical provider. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise.

Patient Experience 56

Patient Experience Nursing Telehealth Telemedicine 56

Healthcare IT News - Telehealth

NOVEMBER 12, 2019

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. That's not necessarily to say that many patients – and, indeed, many providers – don't still prefer old-fashioned, in-person, one-on-one doctor-patient consults. " Of the 125 respondents asked about the telehealth projects underway at the U.S.

Patient Experience 131

Patient Experience Telehealth Primary Care Remote care 131

American Well

APRIL 13, 2020

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care , its direct-to-consumer telehealth service and Connect Care Pro , its acute care program.

Patient Experience 62

Patient Experience Interoperability Connected Care FHIR 62

Health Populi

JULY 23, 2020

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. With this alignment of virtual care supply-and-demand, it is like telehealth will see “permanent usage increases,” according to Parks Associates’ survey report, COVID-19 – Impact on Telehealth Use and Perspectives. In the U.S.,

Telehealth 199

Telehealth Primary Care Mental health Public Health 199

Mobi Health News

NOVEMBER 12, 2019

While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts

Patient Experience 100

Patient Experience Remote care Telehealth 100

iSALUS Healthcare

APRIL 9, 2019

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

Patient Experience 53

Patient Experience Telehealth HIPAA Primary Care 53

Duane Boise

JULY 31, 2017

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience. Providers who fail to offer a more mobile-friendly experience may see themselves losing patients or, at the very least, not bringing in a steady flow of new patients.

Patient Experience 150

Patient Experience eMed Medical Technology Nursing 150

Healthcare IT News - Telehealth

APRIL 24, 2019

From his experience working in the Philippines, Mr. Christian Besler, Chief Digital Officer, Ayala Healthcare, said that what value-based care means to him is three-fold: bringing about affordability, accessibility and quality of healthcare to the masses, especially in a country where good quality healthcare tends to be concentrated in urban areas. The role of telehealth. Rethinking the patient experience.

Patient Experience 117

Patient Experience eHealth Telehealth 117

Health Populi

MAY 21, 2020

patients’ most-trusted source of coronavirus information. However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services.

Telehealth 210

Telehealth Mental health Patient Experience Medicare 210

Health System CIO

SEPTEMBER 2, 2020

Despite the dramatic rise in virtual visits during the height of the Covid-19, the market for telehealth solutions is still immature and carries a high risk. Columns Patient Experience Telehealth Vendor Management KLAS Mike Davis

Telehealth 78

Telehealth Patient Experience 78

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

Digital Health 216

Digital Health Telehealth Primary Care Medical Technology 216

Healthcare IT Today

JUNE 23, 2020

As the telehealth adoption wave continues in healthcare, we thought we’d take the time to do a series of articles on a number of aspects of telehealth. In this first series we’re going to look at various Telehealth features. We’ll talk about whether those features should be considered essential. We’ll evaluate nuances of when a […].

Telehealth 69

Telehealth Patient Experience Telemedicine HIPAA 69

Health Populi

MARCH 12, 2020

Will the coronavirus inspire greater adoption of telehealth in the U.S.? Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. A couple of intriguing examples: Ali Health, part of Alibaba (the e-commerce giant), launched a free online clinic in locked-down Hubei (whose capital is Wuhan) where in five days, 100,000 patients received remote consultations. Is telehealth sufficiently covered in this package?

Telehealth 191

Telehealth Primary Care Mental health Medical Technology 191

Health Populi

AUGUST 18, 2020

The COVID-19 pandemic hastened digital transformation for both the health care industry and for individuals — as health consumers, patients, caregivers, and health citizens. This year, the five pillars include: The “I” in Experience.

Health Technology 247

Health Technology Mental health Public Health Patient Experience 247

Health Populi

SEPTEMBER 4, 2020

In particular, Parks Associates pointed out the fact that many patients are not currently being served, with at least 14 million U.S. Moving from being “transactional” to enabling experiences. Home is where the health is, we know in the wake of the COVID-19 pandemic.

Connected Health 209

Connected Health Patient Experience Digital Health Telemedicine 209

Health Populi

SEPTEMBER 1, 2020

Expanding support services, especially as more care moves into patients’ hands as self-care in the home. Creating partnerships that address the new realities of patients taking on care work flows and clinicians going virtual.

Life Science 201

Life Science BioTech Pharmaceuticals Mental health 201

Healthcare IT Today

APRIL 24, 2020

Everyone sees the obvious when it comes to telehealth. The Stay at Home and Physical Distancing that’s come with COVID-19 has almost required telehealth. Embrace telehealth or die? If we want to really understand what happened to make telehealth go […]. What other option did healthcare organizations have? However, I think that’s actually a little simplistic.

Telehealth 82

Telehealth Patient Experience Telemedicine Healthcare IT 82

Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. The new era of virtual care has begun and is here to stay, Accenture expects in its latest look at How COVID-19 will permanently alter patient behavior , a patient survey conducted in May 2020. Fully one-third of patients starting using each of these 3 telehealth modalities during COVID-19.

Patient Experience 242

Patient Experience mHealth Connected Health Mobile Health 242

Electronic Health Reporter

AUGUST 6, 2020

The article How To Create A Customer-Centered TeleHealth Experience appeared first on electronichealthreporter.com. Editorial How To Create A Customer-Centered TeleHealth Experience patient experience telehealthThis article is copyrighted strictly for Electronic Health Reporter. Illegal copying is prohibited. The COVID-19 pandemic has indeed shed some light on the healthcare sector, especially in terms of how services are rendered.

Remote care 70

Remote care Telehealth Patient Experience 70

Healthcare IT Today

JUNE 1, 2020

C-Suite Leadership Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Care Pathways Coronavirus COVID-19 COVID-19 Remote Monitoring Healthcare Cancellations Healthcare Scene Featured Lumeon Remote Monitoring Rick Halton Telehealth

Telehealth 77

Telehealth Patient Experience Healthcare IT Leadership 77

Health Populi

JULY 10, 2020

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? ”), and another one-third through a patient portal, hospital system, or urgent care website.

Primary Care 240

Primary Care Mental health Patient Experience Connected Health 240

Health Populi

AUGUST 21, 2020

” Self-care in the pandemic drove virtual health care visits up across generations due to elective procedures and primary care shifting to telehealth platforms, and some consumers’ concerns about heading back to brick-and-mortar health care settings for in-person high-touch care.

Primary Care 223

Primary Care Public Health Patient Experience Connected Health 223

Healthcare IT Today

SEPTEMBER 15, 2020

HITsm AI/Machine Learning C-Suite Leadership Communication and Patient Experience Healthcare IT #HITsm Topics Alexia Severson CISO David Keeley Electronic Caregiver FHIR Health IT Healthcare AI Stephanie Guadian Telehealth Telehealth AI

FHIR 97

FHIR Patient Experience Healthcare IT Telehealth 97

Health Populi

JANUARY 28, 2020

One in two people over 50 bought a piece of digital technology in the past year. Three in four people over fifty in America now have a smartphone. One-half of 50+ Americans use a tablet, and 17% own wearable tech.

Patient Experience 333

Patient Experience Health Policy HIPAA Health Data 333

Health Populi

OCTOBER 3, 2019

Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

Telehealth 173

Telehealth Mental health Patient Experience Medicare 173

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. In advance of the full report, the organization released a summary on telehealth access and satisfaction, which I’ll discuss in this post. When you think “J.D.

Telehealth 176

Telehealth Primary Care Patient Experience Mental health 176

Healthcare IT Today

MARCH 23, 2020

We wrote previously about HIPAA enforcement being suspended for telehealth during COVID-19 and more details on how to implement it. Plus, we shared the expansion of Medicare coverage and payment for telehealth.

HIPAA 74

HIPAA Telehealth Medicare Patient Experience 74

eVisit

JANUARY 31, 2019

telehealth savings virtual visits telemedicine best practices benefits of telemedicine Telemedicine telehealth telemedicine saves money hospitals hospital health systemsThe United States spends $3.3 trillion every year on healthcare. This is more than any other developed nation in the world.

Patient Experience 48

Patient Experience Telemedicine Telehealth 48

Health Populi

JULY 27, 2020

health care — the onerous patient experience in finding and accessing care, assessed in the 2020 Change Healthcare – Harris Poll Consumer Experience Index. ” That burdensome patient experience leads to one in two people in America avoiding seeking care, the poll found. That’s not just self-rationing health care due to costs, but due to overall consumer experience with and beyond the cost of care.

Public Health 162

Public Health Patient Experience Connected Health Digital Health 162

Health Populi

JANUARY 6, 2020

In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”.

Digital Health 293

Digital Health Mental health Patient Experience Connected Health 293

Health Populi

JUNE 10, 2020

This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute. We had to reinvent how to engage, monitor, and treat” patients with new approaches both in and outside the acute care setting. Then consider the patient/consumer perspective. That is an intense and costly way to treat patients,” Roy said. What a difference 90 days makes.

Connected Care 232

Connected Care Patient Experience Connected Health Digital Health 232

Healthcare IT Today

JUNE 5, 2020

As I was researching to create our list of live video telehealth companies, it became clear to me that telehealth meant a lot of different things to a lot of different people and companies. The two largest areas of telehealth for healthcare delivery organizations was live video telehealth and chronic care management/remote patient monitoring (Our […].

Telehealth 67

Telehealth Patient Experience Healthcare IT Leadership 67

Health System CIO

JULY 22, 2020

When the Covid-19 pandemic hit, healthcare organizations were granted an opportunity to test the viability of telehealth on a large scale. Advocacy Featured Interviews Patient Experience Remote monitoring Telehealth CHIME Liz JohnsonAnd while so far it has been a success, what happens next is most important, says Liz Johnson.

Telehealth 65

Telehealth Patient Experience 65

Health Populi

AUGUST 5, 2020

The coronavirus pandemic accelerated many trends and new workflows for patients and consumers, and health care providers, too. Virtual care, post-COVID-19 pandemic, is a new patient expectation as millions of consumers gained access to telehealth in the crisis — and liked the user-experience. As the concept is emerging, there will be many types of H-a-H based on patient needs and provider missions.

Patient Experience 152

Patient Experience Health Technology Digital Health Telemedicine 152

Health Populi

JULY 28, 2020

It’s these very consumer-facing technologies featured at CES that can bolster information-gathering at the N of 1 patient, self-caring in the Age of Corona at home. The growth of virtual care and telehealth, adoption of wearable technologies ( discussed here in Health Populi in yesterday’s coverage of the Capgemini health consumer study), and growing use of the cloud were all shown off at CES 2020.

Public Health 189

Public Health Patient Experience Connected Health Mobile Health 189

Healthcare IT Today

JULY 1, 2019

Results from a recent survey suggest that seniors are more comfortable with telehealth than you might think, especially given their techno-phobic reputation. As things stand, when seniors need off-hours care, telehealth consults are hardly the first thing that comes to their mind. Almost two-thirds of seniors responding to the survey reported that they’d go to […].

Telehealth 82

Telehealth Patient Experience Healthcare IT Health IT 82