8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience.

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. Focus on Patient Experience.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Will The Patient Experience Evolve with Telehealth?

Ortholive

Patient convenience is now the number one factor when choosing a clinical provider. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise.

Patient experience is evolving as providers embrace telehealth

Mobi Health News

While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts

Value-based care and rethinking the patient experience

Healthcare IT News - Telehealth

The role of telehealth. Dr. Soh cautioned that the idea of telehealth should not just be transactional in nature but that care can follow the patient – it is about a community of carers that work with the patient. Rethinking the patient experience.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

3 Ways that Telehealth Improves the Patient Experience

iSALUS Healthcare

Providers are constantly searching for methods to increase patient engagement and improve the patient experience. When patients are actively engaging with their providers, they are involved in the necessary communication and collaboration it takes to maintain a healthy lifestyle and improve health outcomes. Providers who are pursuing high levels of patient satisfaction see their revenue develop rapidly. Telehealth eliminates any travel costs.

The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. We’re in the Field of Dreams moment in telehealth, especially for older people.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

Telehealth vs conventional medical treatment: How telemedicine improves the patient experience and lowers patient costs.

eVisit

telehealth savings virtual visits telemedicine best practices benefits of telemedicine Telemedicine telehealth telemedicine saves money hospitals hospital health systemsThe United States spends $3.3 trillion every year on healthcare.

More Than Half Of Seniors Willing To Use Telehealth

Healthcare IT Today

Results from a recent survey suggest that seniors are more comfortable with telehealth than you might think, especially given their techno-phobic reputation. As things stand, when seniors need off-hours care, telehealth consults are hardly the first thing that comes to their mind.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth.

Expansion of Medicare Coverage and Payment for Telehealth Visits During COVID-19

Healthcare IT Today

CMS has announced the expansion of Medicare coverage and payment for telehealth and telemedicine visits.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Intermountain and Mercy Virtual, too, conduct lots of visits via telehealth means.

HIPAA and Telehealth FAQ from HHS

Healthcare IT Today

We wrote previously about HIPAA enforcement being suspended for telehealth during COVID-19 and more details on how to implement it. Plus, we shared the expansion of Medicare coverage and payment for telehealth. The good news is that HHS released a HIPAA and Telehealth FAQ that addresses some of those […]. However, there were still many questions.

HIPAA 47

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

One in two people over 50 bought a piece of digital technology in the past year. Three in four people over fifty in America now have a smartphone. One-half of 50+ Americans use a tablet, and 17% own wearable tech.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

AI data and machine learning will further permeate health care — from fertility programs to payors predicting patient members’ health.

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute.

When Will Self-Service Come to Health Care?

Health Populi

Yet despite increased use of EHRs by clinicians and smartphones and wireless technology by patients, the fundamental approaches to managing hypertension, diabetes, and chronic lung disease have remained the same for 50 years… The physician–patient encounter is health care’s choke point.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.

January 2020 Telehealth Industry Happenings

Ortholive

In the four years spanning 2014 to 2018, telehealth usage outside the hospital setting increased by nearly 1,400%. Given these trends, what kinds of telehealth-related headlines made the news last month as we entered the New Year?

What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Consider how labyrinthine health care processes are, whether we look at patient “journeys” (a nice word for the Rube Goldbergian experience of being a sick patient in the U.S.) Imagine a hospital closing beds and shifting workflow to virtual care via telehealth channels.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

Patients in the U.S. Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

Furthermore, net neutrality is also an important underpinning for fast health care connections that deliver access to telehealth and virtual health channels that can scale care to under-served people, patients, and caregivers. In the U.S.,

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

Considering the “poor health” bar in the graph, we can see the opportunity for telehealth and home visits to people who may have mobility and other challenges leaving the home space.

Why Humana Joined CTA – The Pivot from “Health Insurance” to Behaving as a Health-Tech Start-Up

Health Populi

“Every company is a tech company,” Christopher Mimms asserted in the Wall Street Journal in December 2018. Connectivity, artificial intelligence, and automation are now competencies every company must master, Mimms explains.

AMA Suggests that Telehealth Tech Use Is Up Since 2016, But Still Modest

Healthcare IT Today

A new survey has found that physician use of technology to provide telehealth or virtual visits has doubled since its previous study in 2016. This meshes well with other market research suggesting that a healthy cross-section of providers are preparing to get on board.

Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

According to Deloitte’s report in Evidence Based Oncology ( The American Journal of Managed Care publication), many organizations are exploring ways to control costs and enhance care quality for oncology patients (e.g. Patient Centered Medical Homes, CMS’ Oncology Care Model). With many different types of cancer and treatment options, each patient embarks on a personal care journey. Oncology patients often experience a long journey.

Health/Care Everywhere – Re-Imagining Healthcare at ATA 2019

Health Populi

Her interview here in HealthLeaders speaks to her vision, recognizing, “It’s just stunning that there’s such a lag between what is possible in telehealth and what is actually happening.”. I’m so keen on telehealth, I’m personally participating in three sessions at #ATA19.

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

The use cases for health care must wrestle with HIPAA and other privacy laws that may be relevant for a particular medical situation or patient population. While 75 million people in the U.S.

Simple Solutions Making a Big Difference in Care Delivery

Healthcare IT Today

The goal of Health IT is to make the healthcare experience simpler, faster and better, for both patients and providers. The following is a guest article by Molly True, Worldwide Healthcare Marketing for Lenovo Health.

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

Conference kicks off this week, I’m focused on finding digital health innovations that engage people — consumers, caregivers, patients, health citizens all. But will HIPAA protect American patients in this world of AI, Big Data velocity and volume, and persistent social check-ins?

Going Digital for Health Is a New-Normal for Consumers

Health Populi

The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. ” For a decade or longer, we’ve noted the slow uptake of telehealth and digital health tools among healthcare providers.

Costs, Consumerism, Cyber and Care, Everywhere – The 2019 Health Populi TrendCast

Health Populi

Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers.

What #CES2019 5 Tech Trends to Watch Mean for Health/Care

Health Populi

Digital Health Tech Empowers Patients. For my own work and world at the intersection of consumers/patients + technology + health, I’m keen to learn how AI can scale that kind of knowledge to the consumer at home for self-care.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018.

From Yorkshire Lad to Global Design for Health: A Profile of Sean Carney of Philips

Health Populi

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers.