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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

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Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). adults 18 and over in August 2018. Who’s responsible?

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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

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Sicker Consumers Are More Willing to Share Health Data

Health Populi

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. 39% check reputations.

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The Patient As the Payer: Self-Pay, Bad Debt, and the Erosion of Hospital Finances

Health Populi

And bad debt — write-offs that come out of uncollected patient bill balances after “significant collection efforts” by hospitals and doctors — is challenging their already-thin or negative financial margins.

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In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. Some research has found that the actual prices insurers and patients pay bear little relationship to the published charges.”

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Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.