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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health. Experian surveyed 1,000 consumers in September 2017 for this study.

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Will Consumers Cross the Cost-and-Trust Chasm Between Prescription Drugs and Hospitals?

Health Populi

rank prescription drugs, lab tests, emergency room visits, dental and vision care, preventive services, chronic disease management and mental health care as the “most essential” health care services, according to the 2019 Survey of America’s Patients conducted by The Physicians Foundation. People in the U.S.

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In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. EBRI also found in this study that most workers said the most important benefit in making a job decision is health insurance.

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Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

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Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

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Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Health Populi

Pew also calculated that median weekly earnings increased from $232 in the beginning of 1979 to $879 in 2018. Here’s evidence from a new Bankrate survey which had a question regarding women’s concerns about healthcare, shown in the table. Purchasing power over time is shown in the second chart.

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Healthcare Costs Stress Out U.S. Voters One Week Ahead of 2018 Mid-Term Elections

Health Populi

So warns the Sixth Annual Nationwide TCHS Consumers Healthcare Survey , with the tagline: “Stressed Out: Americans and Healthcare.” ” Perhaps this is why healthcare has become a top voting issue for the 2018 mid-term elections that will be held on November 6 one week from today. adults in August 2018.