Connected Health, Patient Experience, Survey and Tools

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

OCTOBER 30, 2023

doctors, driven by turnover and understaffing, compassion fatigue, and challenges using digital tools — think EHRs. T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience.

Primary Care

Primary Care Patient Experience EHR Health Data

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Health Populi

SEPTEMBER 16, 2022

Most doctors see the advantages of digital health tools like telehealth, consumers’ access to their health information, and point-of-care workflow solutions, the American Medical Association found in a survey of 1300 physicians, published in September 2022. Supports value-based care. Supports heath equity.

Digital Health

Digital Health Remote care EHR Nursing

Patient experience: new perspectives on person-focused care

Healthcare IT News - Telehealth

JUNE 15, 2022

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey. Health IT Investment: The Next Five Years.

Patient Experience

Patient Experience Telehealth Connected Health Telemedicine

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. Nowhere in the top 10 most commonly provided digital tools is one for price transparency, cost comparing or cost estimating. .

Medical Billing

Medical Billing Digital Health Patient Experience Life Science

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

MARCH 17, 2021

Authors of the report were Victoria Rideout, longtime expert on families, youth, and media; Susannah Fox, “Internet Geologist” well-known for her work on peer-to-peer health care and the origins of the Internet in health care (and in full disclosure, my close friend); and Alanna Peebles and Michael Robb, researchers at Common Sense.

Mental health

Mental health Public Health Mobile Health Health Information

Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

NOVEMBER 12, 2019

While low-hanging fruit such as patient portals are commonplace at this point, the HIMSS survey shows that secure text-based and unified communication platforms are not as widespread. Focus on Patient Experience. This month, our coverage will continue a special focus on the patient experience. Their vision?

Patient Experience

Patient Experience Telehealth Primary Care Remote care

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

AUGUST 9, 2021

At the same time, people took on their own versions of digital transformation at home, for work, for school, for cooking, shopping, and indeed, for health care. As the report concludes, “people’s sentiments and behaviors” with respect to technology in health care “provide no clear answer.”

Life Science

Life Science Patient Experience Digital Health Health Data

The CES 2022 Tech Trends to Watch Have Everything To Do With Health/Care

Health Populi

JANUARY 4, 2022

My friend Dorit Donoviel can be an Exhibit A for that, with her pioneering work leading space-health research at the Baylor College of Medicine. Looking back to the first chart above under the digital health category, we see wearables, mental wellness, digital therapeutics, and provider solutions.

Digital Health

Digital Health Telemedicine Telehealth Connected Health

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

JANUARY 30, 2019

Nearly one-half of consumers also said they’d be comfortable receiving health services from a technology company like Google or Microsoft. This is consistent with a previous survey by PwC’s firm Strategy& conducted several years ago which asked consumers what industries they would trust to help them manage their health.

Digital Health

Digital Health FHIR Connected Health Telehealth

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

Health Populi

SEPTEMBER 12, 2023

Elsevier first conducted research among doctors and nurses for the Clinician of the Future report in 2022, following up this year’s survey research online among 2,607 clinicians working around the world: Elsevier polled 365 U.S. clinician perspectives versus peers in other countries is the issue of health care costs.

Nursing

Nursing Digital Health Health Technology Primary Care

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Accenture polled 2,700 patients around the world, 450 participants each from China, France, Germany, Japan, the U.K., and the U.S.

Telehealth

Telehealth Mobile Health Pharmaceuticals Public Health

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Alerts are generated as appropriate for missing or out of range readings.”

Digital Health

Digital Health Telehealth Remote care Primary Care

Health systems are notching big wins with their IT investments

Healthcare IT News - Telehealth

AUGUST 8, 2023

Sign Up for our daily or weekly newsletters Health IT Investment: The Next Five Years News Brooklyn provider automates patient experience tracking to spot health equity gaps At One Brooklyn Health System, tools such as the Brooklyn Health Equity Index survey are helping.

EHR

EHR EMR Telehealth Nursing

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Health Populi

JANUARY 3, 2022

, I point you to APA’s 2022 New Year’s Resolutions for mental health shown in more granularity in this bar chart from the Morning Consult poll. Note that 1 in 2 people were interested in dealing with that mental health intention through a meditation tool or app, and over 1 in 3 people by seeing a therapist.

Mental health

Mental health Digital Health Telehealth Primary Care

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Populi

MAY 10, 2022

“It appears that telehealth is likely to continue to remain an important tool in the health care delivery tool kit — at least for those with computers and high-speed internet access,” the AARP report concludes with a caveat about connectivity/broadband access.

Telehealth

Telehealth Mental health Public Health Medicare

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

SEPTEMBER 10, 2019

Health care system financing, delivery, and workflows widely vary across nations around the world. Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients.

Interoperability

Interoperability Digital Health Patient Experience Health Data

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

But another patient side-effect of COVID-19 has been the digital transformation of many patients , documented by data gathered by Rock Health and Stanford Center for Digital Health and analyzed in their latest report explaining how the public health crisis accelerated digital health “beyond its years,” noted in the title of the report.

Digital Health

Digital Health Mental health Health Data Telemedicine

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

MARCH 10, 2020

Millions of dollars and developers’ time have been invested in conceiving and making digital health tools. Use of mobile apps to track personal health activity fell from nearly 1 in 2 consumers to 1 in 3. But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020.

Digital Health

Digital Health Health Data HIPAA Mental health

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Health Populi

JULY 27, 2020

The need for a holistic platform the serves up a continuum-of-care tools across the patient journey became evident in a matter of months, Capgemini Research Institute calls out in The Health Fix , a research report assessing peoples’ perspectives on health care in the Age of COVIOD-19. in mid-June 2020.

Digital Health

Digital Health Pharmaceuticals Health Policy Mental health

The Tik Tok’ing of Medical Mis-Information: Doctors’ and Patients’ Roles in Curating Healthy Advice

Health Populi

NOVEMBER 29, 2022

believe that the medical mis-information problem is worsening, learned in survey research from Merck Manuals. Doctors and patients, both, have roles to play in addressing medical misinformation online. The consumer survey of 2,044 U.S. Health Populi’s Hot Points: Last week, Dr. Doctors in the U.S.

Public Health

Public Health Life Science Nursing Health Information

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

Closing the Digital Health Gap Between Consumers and Physicians

Health Populi

JULY 20, 2018

Consumers are more bullish demanding virtual and digital health tools from their physicians than doctors are in providing it, based on the research findings in What can health systems do to encourage physicians to embrace virtual care? James Madara’s comment that so many of these tools and apps can be “digital snake oil.”

Digital Health

Digital Health Medicare Telehealth healthcare technology

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health Populi

AUGUST 18, 2020

That information control is a major issue for 70% of health care consumers, “concerned about data privacy and commercial tracking associated with ‘my’ online activities, behaviors, location and interests,” Accenture’s survey learned.

Health Technology

Health Technology Digital Health Public Health Patient Experience

Going Digital for Health Is a New-Normal for Consumers

Health Populi

SEPTEMBER 6, 2018

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. Deloitte surveyed 4,530 U.S.

Digital Health

Digital Health Telehealth Connected Care Health Information

Retail Clinics’ Growing Role in Health Care and Prescription Drug Sales

Health Populi

MAY 22, 2023

For context, check out the third chart I’m sharing here from a recent survey into U.S. consumers views on health care costs , conducted in May 2022 for Consumers for Quality Care. This opportunity can expand modern care access to under-served people by imagining and designing novel business models to meet that challenge.

Digital Health

Digital Health Primary Care Patient Experience Connected Health

Be Mindful About What Makes Health at HLTH

Health Populi

OCTOBER 18, 2021

The survey informing the report was conducted between August 2 and September 7, 2021, among 3,616 adults 18 and older (in English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese based on consumers’ language preferences). Particularly for those health citizens who have been long under-served by healthcare and digital health tools.

Digital Health

Digital Health Primary Care Mental health Public Health

The Goal of RPM is Management, Not Monitoring

Healthcare IT Today

MAY 25, 2023

But the healthcare industry needs to look at RPM as a tool in the toolkit for managing health conditions. Early efforts to deploy remote monitoring tools and technologies faced multiple challenges. internet households have at least one connected health device , with about one-quarter possessing three or more.

EMR

EMR Interoperability Primary Care Telehealth

What the Latest Pew Consumer Data Means for #HIMSS18

Health Populi

MARCH 5, 2018

But in the past year, the percentage of people using Facebook and its corporate sister YouTube has flattened, based on the survey report, Social Media Use in 2018 from the Pew Research Center. Health Populi’s Hot Points : Health is social: isolation is a social determinant for ill health. The Pew team researched U.S.

Digital Health

Digital Health Health Data Health IT Patient Experience

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

JUNE 6, 2023

In health care, one of the “gifts” inspired by the coronavirus pandemic was the industry’s fast-pivot and adoption of digital health tools — especially telehealth and more generally the so-called “digital front doors” enabling patients to access medical services and personal work-flows for their care.

Medical Billing

Medical Billing Telehealth Digital Health Medicare

Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

JUNE 4, 2019

Providers identified the key capability gaps for consumer-centric care as improving the consumer experience, offering a variety of facility-based access points, utilizing digital tools for health engagement, providing price transparency, and offering more virtual access points.

Meaningful Use

Meaningful Use Leadership Telehealth Patient Experience

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

FEBRUARY 19, 2019

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018.

HIPAA

HIPAA Telehealth Digital Health Health Data

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

FEBRUARY 9, 2019

As I approach my 20-somethingth HIMSS, having been a member of the organization for most of my professional life, I’ll be focusing on the mainstreaming health IT Zeitgeist as I meet with innovators and experts this week in Orlando. I’ll give you four big reasons: The patient is expecting a consumer experience from health care.

Health IT

Health IT EHR RCM HIPAA

A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

FEBRUARY 15, 2021

Do read this entire report if you have any role to play with health IT and building consumer trust with their personal electronic records as well as growing adoption of digital health tools (including apps, wearable tech, and remote health monitoring devices) in and beyond the pandemic. As a result, most U.S.

mHealth

mHealth HIPAA Health Information Digital Health

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

Health Populi’s Hot Points: The top challenges in patients seeking care noted in the first chart related to paying for treatment, following by mental and emotional well-being. This third chart comes from the latest annual Stress in America survey done by the American Psychological Association , published today on U.S.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Health Populi

JULY 29, 2022

We can point to other events, too, continuing to re-shape consumer-facing healthcare, including the companies whose logos I’ve assembled for you here, All of these will impact health consumers’ access to and understanding of various health care services and products, across peoples’ healthcare journeys.

Digital Health

Digital Health Telemedicine Primary Care Telehealth

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

Health Populi

JUNE 10, 2019

My Markets is about “meeting consumers’ needs at the speed of now,” in Accenture’s words, because healthcare is more connected in the post-digital age. We live on-demand lives in daily life-flows and tasks, so people expect that experience and service level in health care.

Digital Health

Digital Health Mental health eHealth mHealth

A guide to connected health device and remote patient monitoring vendors

Healthcare IT News - Telehealth

MAY 6, 2020

In an age when nearly everyone is digitally connected in some way – even many senior citizens, who are often characterized as technophobic – it only makes sense that the healthcare industry is seeing a lot of connected health devices and remote patient monitoring (RPM) technologies.

Connected Health

Connected Health Telehealth Pharmaceuticals EHR

Virtua Navigates Orthopedic Patients Pre- & Post-Surgery with Improved Patient Engagement and Care Coordination

Consumer eHealth Engagement

MAY 19, 2016

Although Virtua, one of New Jersey’s largest health systems with hospitals, surgical and rehabilitation centers, is voluntarily participating in the BPCI payment bundle, their investment in the orthopedic patient experience at their Joint Replacement Institute (JRI) started long before the payment model changes.

Nursing

Nursing Patient Experience EMR eHealth

Providence Health’s Bot Grace engages and guides patients to the digital front door for care

Consumer eHealth Engagement

FEBRUARY 25, 2020

According to the 2019 Accenture Digital Health Consumer Survey , patient’s expectations are increasing for providers to offer digital capabilities. Providence Health’s Innovation team continuously monitors these trends to identify ways to deliver a better patient care experience.

Patient Experience

Patient Experience Telehealth Digital Health Mobile Health

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

Brian Klepper of Worksite Health Advisors , longtime consigliere to self-insured employers, unions, and value-oriented providers of medical services, explained the growth in value-based care he expects to see in the coming months: “Today’s descendants of the disruptor Managed Care companies of the 1980’s are value-focused and high performing….that

Health Technology

Health Technology Mental health Digital Health Primary Care

Patients Have AI-Disconnect When it Comes to Their Health Care – Pew Research Center Insights

Health Populi

MARCH 21, 2023

Pew Research Center has published several analyses based on the data collected in the December 2022 consumer survey. I’ll focus on a few of the health/care data points here, but I recommend your reviewing the entire set of reports to get to know how U.S. consumers are looking at AI in daily life. chat) model.

Mental health

Mental health Pain management Patient Experience Connected Health

A Matter of Trust, Perception, Risk, and Uncertainty – The Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions

Health Populi

JULY 1, 2019

And it has become increasingly clear that people/consumers/patients are generally interested in sharing information that would help others and/or help themselves. A 2018 national survey found that 39% of U.S. The possibilities are endless in both directions. Providers, payers, retailers…they have all been hacked.

Pharmaceuticals

Pharmaceuticals HIPAA BioTech Patient Experience

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Trending Sources

Patient experience: new perspectives on person-focused care

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

How Young People Are Using Digital Tools to Help Deal with Mental Health

Patient experience is evolving as providers embrace telehealth

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

The CES 2022 Tech Trends to Watch Have Everything To Do With Health/Care

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

A New Era of Virtual Care Has Begun, Accenture Finds

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health systems are notching big wins with their IT investments

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

The Digital Transformation of Patients – Update from Rock Health and Stanford

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

The Tik Tok’ing of Medical Mis-Information: Doctors’ and Patients’ Roles in Curating Healthy Advice

Patients Growing Health Consumer Muscles Expect Digital Services

Closing the Digital Health Gap Between Consumers and Physicians

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Going Digital for Health Is a New-Normal for Consumers

Retail Clinics’ Growing Role in Health Care and Prescription Drug Sales

Be Mindful About What Makes Health at HLTH

The Goal of RPM is Management, Not Monitoring

What the Latest Pew Consumer Data Means for #HIMSS18

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

A New Health Literacy Pillar: Personal Data Stewardship

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

A guide to connected health device and remote patient monitoring vendors

Virtua Navigates Orthopedic Patients Pre- & Post-Surgery with Improved Patient Engagement and Care Coordination

Providence Health’s Bot Grace engages and guides patients to the digital front door for care

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Patients Have AI-Disconnect When it Comes to Their Health Care – Pew Research Center Insights

A Matter of Trust, Perception, Risk, and Uncertainty – The Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions

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