Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

More and more patients are able to take advantage of remote consults and other virtual care options as health systems have begun pursuing telehealth programs in earnest, new HIMSS Media research shows. Focus on Patient Experience.

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Health care system financing, delivery, and workflows widely vary across nations around the world. Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients.

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 Nine in ten patient influencers told WEGO Health that online communities play an important role in their health care decisions. Financial health is part of the patient’s experience now.

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

The Pew survey explored Americans’ adoption of technology and found that rural dwellers are also less likely to have multiple devices than non-rural consumers. Health Populi’s Hot Points: There’s a new social determinant of health in town, and it’s broadband connectivity.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. have chosen to use a non-traditional health care setting. health care — and desirable.

Healthcare Just Got SMAC’ed – Accenture’s Post-Digital Era for Health

Health Populi

Social, mobile, analytics and the cloud now underpin the health care industry. We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity.

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

We’ve reached an inflection point on the demand side among consumers for digital health options, PwC suggests in their report on the New Health Economy coming of age. The report outlines health/care industry issues for 2019, with a strong focus on digital health.

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. This is a global study, conducted among health citizens from North America, Latin America, Europe and the Asia Pacific region. On the demand side of U.S.

What #CES2019 5 Tech Trends to Watch Mean for Health/Care

Health Populi

As #CES2019 kicks off in Las Vegas with today’s first Media Day, the Consumer Technology Association presented its forecast on the 5 Technology Trends to Watch in 2019 — and they all play into health, wellness, and medical care. Digital Health Tech Empowers Patients.

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. But the tagline begs the supply side question: “Can the health care system deliver?” Deloitte surveyed 4,530 U.S.

Costs, Consumerism, Cyber and Care, Everywhere – The 2019 Health Populi TrendCast

Health Populi

The tea leaves have been brewing here at THINK-Health as we prepared our 2019 forecast at the convergence of consumers, health, and technology. Expect health care costs and access to be at least as important to U.S. Today is Boxing Day and St.

A Matter of Trust, Perception, Risk, and Uncertainty – The Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions

Health Populi

If you’re in health care and don’t live under a rock, you have probably heard that United Health Group (UHG) has acquired PatientsLikeMe (PLM). Patients knew this – PLM was emphatic about transparency in its community and the company never hid what they were doing with people’s data.

Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

Providers identified the key capability gaps for consumer-centric care as improving the consumer experience, offering a variety of facility-based access points, utilizing digital tools for health engagement, providing price transparency, and offering more virtual access points.

Making Health Care Better, from the N of 1 to the Public’s Health – Trend-Weaving Medecision Liberation 2019

Health Populi

Health and our health information are deeply personal. Changing health care and inspiring positive health behaviors is hard to do. The inspiration started within minutes as Deb shared several personal stories involving the health care system and its flaws.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

The growth of tracking and wearable tech is moving toward more medical applications beyond fitness and wellness, Rock Health found. The biggest growth, Rock Health found, was for live phone telehealth, with 64% of respondents using this channel, followed by email and text.

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

At that moment in the Twitterverse, it occurred to me that health IT as a consumer-facing industry was beginning to mainstream in America. Cramer’s pronouncement led to a tweetstorm where hundreds of tweeters in and outside of health/care talked back and with Cramer.

“Telehealth is a digital distribution channel for health care” – catching up with Roy Schoenberg, President and CEO of American Well

Health Populi

They launched their service first in Hawaii, where long distances and remote island living challenged the supply and demand sides of health care providers and patients alike. Dr. Peter Rasmussen explained that there are many reasons consumers don’t yet engage in virtual health services.

Closing the Digital Health Gap Between Consumers and Physicians

Health Populi

Consumers are more bullish demanding virtual and digital health tools from their physicians than doctors are in providing it, based on the research findings in What can health systems do to encourage physicians to embrace virtual care?

What the Latest Pew Consumer Data Means for #HIMSS18

Health Populi

But in the past year, the percentage of people using Facebook and its corporate sister YouTube has flattened, based on the survey report, Social Media Use in 2018 from the Pew Research Center. Health Populi’s Hot Points : Health is social: isolation is a social determinant for ill health.

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

CVS Health’s acquisition of Aetna was approved this week by U.S. This post updates my initial thoughts on the deal, given the morphing US healthcare market on both the traditional health services front and fast-evolving retail health environment.

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

Just as we experienced “e-business” departments blurring into ecommerce and everyday business processes, so is “telehealth” morphing into, simply, health care delivery as one of many channels and platforms. Ro will expand in women’s health in 2019.

Virtua Navigates Orthopedic Patients Pre- & Post-Surgery with Improved Patient Engagement and Care Coordination

Consumer eHealth Engagement

WELLBE PLATFORM FOR PATIENT ENGAGEMENT With an aging population and increase in chronic conditions including obesity, the demand for hip and knee operation is increasing dramatically. Virtua Health’s Orthopedic Patient Care Journey. Patient Journey.