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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. 50% want clearer, easier-to-understand medical bills.

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A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience can take the form of time: for example, time to drive to an appointment and/or time required to be away from work to attend to that appointment.

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From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

As a constant observer and advisor across the health/care ecosystem, for me the concept of a “health plan” in the U.S. Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment.

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Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here. Individuals and their families are overwhelmed with the information, tasks, steep medical bills and the ‘unknown’ that cancer brings and are trying to manage everything with limited to no support.

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Deep Human Interactions: The Antidote To More AI In Health Care – Learning From Philips’ CEO At HIMSS19

Health Populi

THINK: electricity and the open Internet, for examples. ” In his introductory remarks, Frans called out that health care is unaffordable. Eventually, he said, the medical bill needs to be contained. That’s part of developing deep human interactions with stakeholders in health care.

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As Workers’ Healthcare Costs Increase, Employers Look to Telehealth and Wearable Tech to Manage Cost & Health Risks

Health Populi

Two approaches quantified in this year’s KFF survey are the use of lower-cost settings, such as retail clinics and telehealth, as well as workers generating health data shared via mobile apps and wearable technology.

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Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

We have a “responsibility to imagine unintended consequences,” Sara believes, and in 2018 we are not at a loss for examples — like autonomous cars as a risk factor for accidents and possibly mortality. I regularly cover Fidelity’s annual study on retirement healthcare cost sticker shock; here is my latest take on this important report].