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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

Prioritizing the digital health experience, with financial health baked into the front-end and not just the back-end bill payment and ex post facto EOB from the health plan will help reverse this era of eroding trust between patient and hospital.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). Mailing a paper check? That garners only 5% of patients’ preferences.

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Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses. AI can help here, too.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. 50% want clearer, easier-to-understand medical bills.

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

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Despite Greater Digital Health Engagement, Americans Have Worse Health and Financial Outcomes Than Other Nations’ Health Citizens

Health Populi

Health Populi’s Hot Points: A plurality of other nations’ health citizens would be keen to access these tools — especially, to evaluating quality and satisfaction rankings. health care is Americans’ growing financial exposure to first-dollar costs as patients continue to morph into medical bill payors.

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Will Trade Data for (Cheaper) Health Care – USC’s View of the Future

Health Populi

health care system. As such, American health consumers are wrestling with sticker shock from surgical procedures, surprise medical bills weeks after leaving the hospital, and the cost of prescription drugs — whether six-figure oncology therapies or essential medicines like insulin and EpiPens.