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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

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A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. A patient’s job and wages can make it difficult or impossible to take that time away from the workplace during typical physician office hours.

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From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

As a constant observer and advisor across the health/care ecosystem, for me the concept of a “health plan” in the U.S. Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment.

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Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here. Individuals and their families are overwhelmed with the information, tasks, steep medical bills and the ‘unknown’ that cancer brings and are trying to manage everything with limited to no support.

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Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

We have a “responsibility to imagine unintended consequences,” Sara believes, and in 2018 we are not at a loss for examples — like autonomous cars as a risk factor for accidents and possibly mortality. I regularly cover Fidelity’s annual study on retirement healthcare cost sticker shock; here is my latest take on this important report].

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When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

Key to the plan’s success (crossing fingers) is that the participants must submit an equity plan that requires collecting data as well as developing measures to track success in meeting the goals for addressing social determinants of health. Getting to health equity is a team sport and requires collaboration.

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A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. Quality health care in America is too expensive, 79% of consumers said.