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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

The rise of digital health investment and growing role of technology in health care services only accelerated during the COVID-19 pandemic. At the same time, people took on their own versions of digital transformation at home, for work, for school, for cooking, shopping, and indeed, for health care.

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The CES 2022 Tech Trends to Watch Have Everything To Do With Health/Care

Health Populi

The four top trends to watch for this week at CES 2022 are transportation, space tech, sustainable technology, and digital health, based on Steve Koenig’s annual read-out that kicks off this largest annual conference featuring innovations in consumer electronics.

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Be Mindful About What Makes Health at HLTH

Health Populi

As the HLTH conference convenes over 6,000 digital health innovators live, in person, in Boston in the wake of the delta variant, what should attendees keep in mind to help HLTH make health? The top-line in the report, and the bottom-line for health citizens, was that 38% of U.S. One-half of U.S.

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Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)

Health Populi

Consumers’ satisfaction with both health plan websites and information and communication. On the supply side, BDO surveyed 100 C-level leaders across the health care provider landscape in January 2021 to assess the executives’ views on digital health technology infrastructure and tools nearly one year into the pandemic.

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A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Accenture polled 2,700 patients around the world, 450 participants each from China, France, Germany, Japan, the U.K., and the U.S.

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Medicare Members Are Health Consumers, Too – Our AHIP Talk About Aging, Digital Immigrants, and Personalizing Health/Care

Health Populi

Power survey on the subject attested]. That study resulted in the paper, A Call for Care That’s Personal, Accessible and Social , which the company’s CMO, Nicole Althaus, and I will be discussing today at AHIP’s Consumer Experience and Digital Health Forum in Chicago.

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