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How Healthcare Experience Ranks Versus Other Industries (Not So Great)

Health Populi

As important as health became to humans at the base of our Hierachies of Needs , in the U.S., health care industries fell to their lowest consumer satisfaction scores in two decades, we learn in the latest evaluation by the American Consumer Satisfaction Index report.

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Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Older people, in particular, would be more likely to use digital health tools if their clinicians recommend these technologies. Thus, Philips asserts that health care professionals are becoming “true digital collaborators,” seeing positive impacts on the way they and their patients experience health care.

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Why Elevance Health is “Prescribing” Phones for Members

Health Populi

Digitally enabled healthcare means building digital technologies into the fabric of our ecosystem to improve outcomes and enhance efficiency in day-to-day health and wellness.”

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Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

Furthermore, streamlined coordinated care, efficient visits, and “nice and helpful staff” bolster a positive experience with a medical provider, Accenture discovered. Finally, blend digital, virtual, and face-to-face care to, in Accenture’s words, “provide effective, trusted and reliable services.”

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The Economic Contours of the Change Healthcare Cyber Attack: Taking Stock So Far

Health Populi

That’s TMI for me to write about in the Health Populi blog, but this story has a current-events twist: the pharmacist could not electronically link with my insurance company to transact my payment. On February 22, 2024, I went to a CVS Pharmacy-Inside-Target in my community to fill a prescription for benzonatate 200 mg capsules.

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How Can Healthcare Bring Patients Back? A Preview of Our ATA Session, “Onward Together” in the COVID Era

Health Populi

” Our panel includes Adrienne Boissy, MD, Chief of Patient Experience at The Cleveland Clinic; Grace Cordovano, PhD, Enlightening Results; Joseph DeVivo, CEO of InTouch Health (recently acquired by Teladoc); and Abner Mason, CEO and Founder of ConsejoSano. With the great lockdown, the U.S.

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Health Care Planning for 2022 – Start with a Pandemic, Then Pivot to Health and Happiness

Health Populi

.” As we enter Year 3 of the COVID-19 pandemic, social and civic chasms and economic uncertainty (inflation, health care costs, Great Resignations), I took this page out of Dr, Seuss in my last monthly post for Medecision’s Liberate Health blog.