article thumbnail

6 Ways To Improve The Telehealth Patient Experience

Electronic Health Reporter

This article is copyrighted strictly for Electronic Health Reporter. The COVID-19 surge did not stop healthcare workers from fulfilling their oath and addressing medical concerns quickly and appropriately. Telehealth is not a novel idea; […]. Illegal copying is prohibited.

article thumbnail

How To Turn Telehealth Into a Comprehensive Digital Patient Experience

Electronic Health Reporter

This article is copyrighted strictly for Electronic Health Reporter. By Tiffany Lily, healthcare experience consultant, TTEC Digital. For years, patients had only a few channels in which they could interact with their healthcare providers. Illegal copying is prohibited.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Does Mobile Communication Impact The Patient Experience?

Electronic Health Reporter

This article is copyrighted strictly for Electronic Health Reporter. Mobile communication technology in healthcare has the potential to improve the patient experience greatly. With a 75% increase in usage last year, telehealth has proven itself a valuable tool […]. Illegal copying is prohibited.

article thumbnail

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

article thumbnail

Improving Patient Experience Through Mobile-First Solutions and Custom Workflows

Electronic Health Reporter

This article is copyrighted strictly for Electronic Health Reporter. Since the start of the COVID-19 outbreak, the healthcare industry has had to adapt to closures, adopt automated processes and utilize telehealth more than ever before. Providers have been inundated with patient messages, phone calls […].

article thumbnail

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

In addition to highlighting the Patient’s Bill of Rights, NABIP’s keynotes and general sessions will speak to similar topics being brainstormed at VIVE this week — including mental health, maternal health, pharmacy and prescription drugs (pricing, PBMs), population health, and Medicare and Medicaid innovations.

HIPAA 336
article thumbnail

Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

In the first six months of the COVID-19 pandemic, telehealth was a “bright spot in the ‘new normal,’” according to a report from J.D. Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. Power assessed two categories of telehealth vendors: direct-to-consumer (DTC) and payer-provided.