Electronic Health Reporter
MARCH 16, 2022
This article is copyrighted strictly for Electronic Health Reporter. The COVID-19 surge did not stop healthcare workers from fulfilling their oath and addressing medical concerns quickly and appropriately. Telehealth is not a novel idea; […]. Illegal copying is prohibited.
Electronic Health Reporter
OCTOBER 14, 2022
This article is copyrighted strictly for Electronic Health Reporter. By Tiffany Lily, healthcare experience consultant, TTEC Digital. For years, patients had only a few channels in which they could interact with their healthcare providers. Illegal copying is prohibited.
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Electronic Health Reporter
FEBRUARY 25, 2021
This article is copyrighted strictly for Electronic Health Reporter. Mobile communication technology in healthcare has the potential to improve the patient experience greatly. With a 75% increase in usage last year, telehealth has proven itself a valuable tool […]. Illegal copying is prohibited.
Health Populi
AUGUST 23, 2021
Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?
Health Populi
APRIL 12, 2024
Congress can’t agree on much before the 2024 summer recess, there’s one bipartisan stroke of political pens in Washington, DC, that could provide some satisfaction for both patients and doctors: bring telehealth back to patients and providers permanently. Congress to address telehealth right now? has known how to deliver.
Electronic Health Reporter
AUGUST 7, 2020
This article is copyrighted strictly for Electronic Health Reporter. Since the start of the COVID-19 outbreak, the healthcare industry has had to adapt to closures, adopt automated processes and utilize telehealth more than ever before. Providers have been inundated with patient messages, phone calls […].
Health Populi
OCTOBER 5, 2020
In the first six months of the COVID-19 pandemic, telehealth was a “bright spot in the ‘new normal,’” according to a report from J.D. Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. Power assessed two categories of telehealth vendors: direct-to-consumer (DTC) and payer-provided.
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