2023, Patient Experience and Survey - Connected Health Pulse

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

OCTOBER 30, 2023

T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience. And third, investing in clinician mental health resources garnered 42% of clinicians’ interest in the BDO survey.

Primary Care

Primary Care Patient Experience EHR Health Data

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Health Populi

MARCH 18, 2024

However, that ubiquity comes with its own set of market pressures…shifting from pandemic-responsiveness to market- and consumer- responsiveness, ” according to The new era of consumer engagement, Rock Health’s ninth annual Consumer Adoption Survey published 18 March. While virtual care is ubiquitous across the U.S.

Mental health

Mental health Health Data Primary Care Telehealth

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

SEPTEMBER 27, 2023

health care’s negative-sum game, stakeholders who survive and win that game will have to deliver value-for-money, we learn from Trilliant Health’s 2023 Trends Shaping the Health Economy Report. A Debt.com survey out this weeks concludes that i nflation is making us sick, physically and financially — with 67% of U.S.

Primary Care

Primary Care Medical Billing Medicare Patient Experience

Telemedicine Effective for Chronic Conditions, New SteadyMD Survey Finds

SteadyMD

FEBRUARY 20, 2024

Annual clinician survey addresses a range of topics related to the adoption, perception, and practice of telehealth. of clinicians surveyed strongly agreed (45.5%) or somewhat agreed (38.1%) that it is effective for managing chronic conditions. healthcare system to care for patients.” In the survey, 87.3%

Telemedicine

Telemedicine Telehealth Patient Experience Digital Health

Celebrating National Patient Experience Week: Putting Patients First

DrKumo Remote Patient Monitoring

MARCH 14, 2023

National Patient Experience Week is an annual event dedicated to celebrating healthcare and the importance of patient-centered care. It’s a great way to re-energize efforts towards improving patient experience and to recognize and appreciate the people who impact patient experience every day.

Patient Experience

Patient Experience Private practice HIPAA Nursing

Healthcare Workforce – 2023 Health IT Predictions

Healthcare IT Today

JANUARY 5, 2023

As we head into 2023, we wanted to kick off the new year with a series of 2023 Health IT predictions. Healthcare staffing shortages will continue to negatively impact patient experience in 2023. As businesses gear up for the coming recession, the patient experience must be the top priority for healthcare leaders.

Health IT

Health IT Nursing HC Patient Experience

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Health Populi

NOVEMBER 1, 2023

“Yes,” the company’s latest consumer survey found, details of which are discussed in a report published on their website. Unique to this study is the patient sample polled: Software Advice surveyed 876 patients in September 2023 to gauge their perspectives on wearable tech and health.

Health Data

Health Data EHR Digital Health Health Technology

Nurses Earn Highest Grade for Care Far Above All Other Health Care Workers — Including Doctors — In Latest Gallup Poll

Health Populi

DECEMBER 18, 2023

health system in the latest Gallup poll — earning a grade of “excellent” or “good” by American adults surveyed in November 2023. The second chart arrays the historical trend downward for all healthcare players (except walk-in/urgent care clinics) looking back to 2003 to 2023.

Nursing

Nursing Pharmaceuticals Telemedicine Patient Experience

Bain & Company - KLAS Research 2023 HealthTech Report: Key Points for Providers, Vendors & Investors

Lloyd Price

SEPTEMBER 17, 2023

Exec Summary: The 2023 Healthcare Provider IT Report by Bain & Company and KLAS Research finds that US healthcare providers are spending heavily on IT, reflecting how technology has become a leading strategic priority. Cloud computing is allowing providers to access and manage their IT resources more efficiently and cost-effectively.

RCM

RCM Healthcare IT EHR Patient Experience

The Consumerization of AI in Healthcare – The Early Days of AI-Trust

Health Populi

DECEMBER 4, 2023

adults in late September 2023 to gauge peoples’ perspectives on AI and health care. That was nearly 50% of those surveyed, saying they are already using GenAI. Here 49% of consumers told the folks at Pew that this function would help more than hurt, which was the metric the Pew survey used to gauge peoples’ AI sentiments.

Patient Experience

Patient Experience Connected Health Digital Health

Bonus Features – November 5, 2023 – Only 24% of healthcare organizations have successfully disrupted ransomware attacks, 83% of healthcare leaders say AI is or will be an essential skill, plus 20 more

Healthcare IT Today

NOVEMBER 5, 2023

Studies and Reports So far in 2023, only 24% of healthcare organizations were able to disrupt a ransomware attack before attackers encrypted their data , according to a Sophos survey. Weave added AI-driven voicemail transcriptions to its customer experience platform. That’s down from 34% last year.

RCM

RCM Medicare EHR FHIR

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

This report compiled quantitative data from payments processed on the InstaMed network amounting to some $656 billion in healthcare payments in addition to results from three qualitative surveys that Qualtrics conducted polling consumers, providers and payors in 2023.

Medical Billing

Medical Billing Patient Experience Connected Health

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

Health Populi

SEPTEMBER 12, 2023

That 1 in 2 clinicians is significantly greater than the global 37% of physicians and nurses thinking about leaving their roles in the next 3 years, according to the report Clinician of the Future 2023 from Elsevier. clinicians for the 2023 research (fielded in April and May 2023).

Nursing

Nursing Digital Health Health Technology Primary Care

Location, Location, Location – Understanding Health Consumers’ Evolving Definition of Convenience

Health Populi

JULY 7, 2023

In the 2023 Patient Consumer Survey report, the topline lesson is that “cost and location drive patient decisions, while service and comfort drive experience.” Importantly, based on their experience, 7 in 10 patients who had a telehealth visit in the past year would prefer telehealth in the future.

Telehealth

Telehealth Life Science Mental health Primary Care

WellSpan Health expands AI-powered clinical documentation applications at scale

Healthcare IT News - Telehealth

MARCH 7, 2024

Nuance noted in the statement that WellSpan conducted a satisfaction survey that found that 94% of physicians using DAX reported that it improved the quality of patient-physician interactions and 85% said that reduced documentation workloads helped them achieve better work-life balance.

Primary Care

Primary Care Life Science Patient Experience Healthcare IT

Bonus Features – June 18, 2023 – 68% of health systems lack the staff to handle another health crisis, 46% of Americans are using consumer health tech, and more

Healthcare IT Today

JUNE 18, 2023

Reports More than two-thirds of health systems lack the nursing staff to handle a large-scale health crisis , according to an Incredible Health survey. A staggering 94% of executives said the nurse shortage at their organization is critical, in part because 53% of nurses have less than five years of experience. XRHealth received a U.S.

HIE

HIE Nursing Healthcare IT Mental health

Considering Equity and Consumer Impacts of GLP-1 Drugs – A UBS Economist Weighs In

Health Populi

APRIL 8, 2024

” Health Populi’s Hot Points : Brand Keys published its 21st annual survey on the most innovative brands conducted among U.S. In 2023 and 2924, obesity met its match quoting from the Science magazine cover lauding weight loss drugs as breakthrough of the year.

Pharmaceuticals

Pharmaceuticals Patient Experience

How health IT's leading innovators are using AI now, and where they see it going

Healthcare IT News - Telehealth

SEPTEMBER 25, 2023

Sign Up for our daily or weekly newsletters Health systems are notching big wins with their IT investments Patient experience: new perspectives on person-focused care News NYU Langone Health promotes generative AI innovation with 'prompt-a-thon' Teams of clinicians, researchers and educators worked to find artificial intelligence-enabled.

Health IT

Health IT EHR Nursing EMR

Health systems are notching big wins with their IT investments

Healthcare IT News - Telehealth

AUGUST 8, 2023

Sign Up for our daily or weekly newsletters Health IT Investment: The Next Five Years News Brooklyn provider automates patient experience tracking to spot health equity gaps At One Brooklyn Health System, tools such as the Brooklyn Health Equity Index survey are helping. million medication instructions without.

EHR

EHR EMR Telehealth Nursing

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Health Populi

JUNE 26, 2023

The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB). adults 18 and over in February and March 2023 who had health insurance across different plan types.

Medical Billing

Medical Billing Mental health Patient Experience Medicare

Bonus Features – January 22, 2023 – 69% of digital health companies report data set gaps, 66% of patients don’t know where their healthcare data goes, and more

Healthcare IT Today

JANUARY 22, 2023

The survey of provider, EHR, lab, and digital health executives found that 69% of digital health companies experience gaps in their data sets, while 60% of health systems report that data retrieved from HIEs is duplicative or incomplete.

Digital Health

Digital Health Interoperability Health Information HIE

Addressing Patient Burnout With Digital Transformation

Healthcare IT Today

AUGUST 22, 2023

The following is a guest article by Jim Tyrrell, Vice President of Enterprise Product Management at TNS COVID-19 didn’t spawn patient dissatisfaction, but the pandemic did accelerate it. In 2022, only 12% of US adults surveyed said healthcare was handled ‘extremely’ or ‘very’ well. Healthcare-specific robocalls are ubiquitous.

Patient Experience

Patient Experience Healthcare IT Leadership Health IT

Ambient Voice Transcriptions Endorsed in a Study by The Permanente Medical Group

Healthcare IT Today

FEBRUARY 19, 2024

A new study by The Permanente Medical Group (part of Kaiser Permanente) offers confidence that ambient voice transcriptions can save time and improve the patient experience by generating clinical notes about patient visits. The researchers added surveys to verify anecdotal evidence that patients like the AI solution.

EHR

EHR Patient Experience Nursing EMR

Checking the Pulse: Current Payment Technology Trends Impacting the Healthcare Industry and What to Expect in 2023

Healthcare IT Today

DECEMBER 2, 2022

Improves the patient experience. Rising costs have placed more of the financial burden on patients. In fact, 1 in 11 adults delay or go without medical care due to cost reasons, according to the National Health Interview Survey (NHIS).

Patient Experience

Patient Experience Medical Billing Healthcare IT

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

Health Populi

OCTOBER 16, 2023

Patients’ comfort in artificial intelligence is linked to familiarity with the technology, a consumer survey from GlobalData learned. Among patients unfamiliar with AI, 42% are uncomfortable, and another 50% feel neither comfortable nor uncomfortable with the technology.

Pain management

Pain management Patient Experience Connected Health

Medable Partners with Duke BASE Lab to Study Patient Preference of Electronic Informed Consent in Clinical Trials

Digital Health Global

JANUARY 31, 2024

In a large, bi-annual survey on patient experiences with clinical research, use of electronic consent forms (on an iPad, tablet, or other device) increased from 24% in 2019 to 44% in 2021, dipping slightly in 2023 to 32%. Medable, which ranked in the top 8% of software companies on the 2023 Inc. 5000 in 2023.

Health science

Health science Drug Development Digital Health Patient Experience

Bonus Features – July 16, 2023 – 95% of patients are concerned about data breaches affecting their medical records, 81% incorrectly assume PHI collected by digital health apps is protected under HIPAA

Healthcare IT Today

JULY 16, 2023

When it comes to sharing data, patients are most comfortable doing it for reasons related to treatment (71%) as compared to payment (39%), operations (28%), or public health (23%). Among organizations surveyed, 64% rely on external expertise for project planning and 71% do so for production.

HIPAA

HIPAA Digital Health EHR Healthcare IT

Getting Health Care at a Retail Pharmacy vs a Retail Store: Consumers May Be Favoring the Pharmacist Versus the Retailer

Health Populi

MAY 16, 2023

consumers seem to be saying in a new study from Wolters Kluwer Health, the company’s second Pharmacy Next: Consumer Care and Cost Trends survey. In that survey, three in four U.S. Younger patients were more inclined to be open to the pharmacist-as-prescriber, but even 58% of Boomers and older Americans supported the concept.

Primary Care

Primary Care Nursing Health Information Telehealth

10 Ways To Reduce No-Show Rates at Mental Health Organizations in 2023

Mend

AUGUST 3, 2023

Learn 10 proven methods for mental health practices to reduce patient no-shows. Start taking the steps to boost patient attendance, engagement, & outcomes. Reducing no-show rates in mental health practices is a critical objective in 2023. This significantly impacts patient care and provider revenue.

Mental health

Mental health Primary Care Telehealth Patient Experience

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

Health Populi

SEPTEMBER 25, 2023

We heard first-hand from one of the nurse-hacker-presenters that she herself was attacked by a patient — her experience being all-too-“normal” in 2023. ” Year after year, consistently, nurses rank at the top of Gallup Poll’s survey on honesty and ethics in professions in the U.S.

Nursing

Nursing Mental health Telehealth Patient Experience

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. adults ages 26 and over via an online study conducted in April and May 2023. Cedar polled 1,239 U.S.

Medical Billing

Medical Billing Mental health Patient Experience

Do Patients Want WOW or Do They Just Want It to Work Consistently?

Healthcare IT Today

MARCH 10, 2023

This user conference brings together Chief Experience Officers from multiple industries with healthcare playing a major part. It doesn’t have to be an overwhelmingly WOW experience. qualtricsX4 @Qualtrics pic.twitter.com/HRunKtg63Z — John Lynn (@techguy) March 9, 2023 It’s such an interesting concept to consider.

Patient Experience

Patient Experience Healthcare IT Leadership Health IT

CMS Star Ratings Major Setback for 2 Insurers

BHM Healthcare Solutions

NOVEMBER 10, 2022

BHM Healthcare Solutions offers services to health plans and providers increasing the timeliness and accuracy of claims medical necessity review leading to a less stressful member patient experience. Click for the brief: Key Takeaways from the 2023 Final Star Ratings.

Medicare

Medicare Patient Experience Public Health

Technology Is Playing a Growing Role in Wellness and Healthy Aging – AARP’s Latest Look Into the 50+ Tech Consumer

Health Populi

DECEMBER 28, 2023

To gauge older Americans’ views on technology, privacy and trust, AARP conducted an online survey among 3,229 U.S. adults ages 18 and over in September and October 2023. [Spoiler alert: in the Hot Points, below, I add a fifth consideration: health equity + dignity].

Pharmaceuticals

Pharmaceuticals Patient Experience Connected Health Digital Health

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

Health Populi

SEPTEMBER 14, 2023

The study was conducted among 6,000 people living in Germany, Spain, the United Kingdom and the United States, fielding 1,500 interviews in each of the four countries in March 2023. survey sample included 375 people identifying as Black, White, Hispanic, or Asian/Indigenous (summing to the N of 1,500).

Public Health

Public Health Digital Health Patient Experience Health Policy

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Populi

JULY 24, 2023

consumers, found in the latest Beryl Institute-Ipsos Px Pulse survey published for July 2023. Health care costs continue to be top five health care issues of most importance to U.S. Here’s the list of those top-of-mind healthcare worries for U.S.

Free healthcare

Free healthcare Telehealth Medical Billing Primary Care

What Are Patients Looking for in a Doctor? It Depends on Who You Ask…and Their Race

Health Populi

JANUARY 26, 2023

While the same proportion of Black and White patients say they are looking for a doctor with empathy and compassion, there are relatively large differences between patients based on their race, found in the Everyday Health-Castle Connolly Physician-Consumer study. The survey was conducted in December 2022 among a group of 1,001 U.S.

Life Science

Life Science Telemedicine Health Data Primary Care

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

Entering 2023, U.S. Our unifying human field theory starting off 2023 is being sick of being sick. Financial health beats physical health priorities entering 2023. We enter 2023 with home economics setting our tables as a context for our overall health and well-being. 2023’s journey toward value in health care.

Health Technology

Health Technology Mental health Digital Health Primary Care

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

JANUARY 6, 2020

More enterprise applications will be underpinned by 5G communications by 2023, none more important than those for health care. A survey conducted by PwC five years ago found that the vast majority of consumers would welcome. See healthcare on the ride side under “Massive IoT.”.

Digital Health

Digital Health Mental health Interoperability Telemedicine

Reimagine Care and CU Innovations Announce Poster Presentation at American Society of Hematology Annual Meeting and Exposition

Digital Health Global

DECEMBER 11, 2023

Reimagine Care’s Virtual Care Center, comprised of oncology clinicians, responded to alerts from patients’ wearable devices, monitored patient communications through an interactive chat system, contacted patients, recorded symptoms, and referred patients for follow-up with their CU care providers as needed.

Digital Health

Digital Health Patient Experience Health Technology

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

JUNE 6, 2023

Two years later, Experian provides a look into The State of Patient Access: 2023. This results of the consumer and provider surveys combines those corporate interests, discussed in this report. You may know the name Experian as one of the largest credit rating agencies for consumer finance in the U.S.

Medical Billing

Medical Billing Telehealth Digital Health Medicare

RNs: The heart of your health system’s digital strategy

Xealth

JANUARY 24, 2023

In healthcare, while the patient experience may improve with the use of digital tools, that doesn’t always translate into a more seamless clinician experience. Trends we’ll see in 2023 You don’t need a crystal ball to see the writing on the wall. Now, that’s the sort of proven effectiveness nurses can get behind.

Nursing

Nursing Digital Health Patient Experience Interoperability

FORTUNE Recognizes UNC Health as One of America’s Most Innovative Companies

Digital Health Global

MARCH 29, 2023

FORTUNE conducted a survey among innovation experts, HR executives, and employees to determine America’s Most Innovative Companies. Patient care is overseen by a multi-disciplinary care team supported by a 24/7 command center and a rapid response service network. For more information, please visit unchealth.org.

Accountable Care

Accountable Care Patient Experience

Laudio Announces $13 Million Series B for its AI Solution that Drives Productivity and Reduces Burnout in Health Systems

Healthcare IT Today

JUNE 26, 2023

According to a 2022 Health Management Academy Survey, the top priority themes for Chief Nursing Officers and Chief Human Resource Officers at healthcare systems are solutions for retention, burnout, employee engagement, and hiring. Originally announced June 8th, 2023 “We’re excited to partner with Define and A.G.

Digital Health

Digital Health Patient Experience Nursing Health IT

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Trending Sources

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Telemedicine Effective for Chronic Conditions, New SteadyMD Survey Finds

Celebrating National Patient Experience Week: Putting Patients First

Healthcare Workforce – 2023 Health IT Predictions

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Nurses Earn Highest Grade for Care Far Above All Other Health Care Workers — Including Doctors — In Latest Gallup Poll

Bain & Company - KLAS Research 2023 HealthTech Report: Key Points for Providers, Vendors & Investors

The Consumerization of AI in Healthcare – The Early Days of AI-Trust

Bonus Features – November 5, 2023 – Only 24% of healthcare organizations have successfully disrupted ransomware attacks, 83% of healthcare leaders say AI is or will be an essential skill, plus 20 more

Consumers Are So Over Their Paper Chase in Health Care Payments

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

Location, Location, Location – Understanding Health Consumers’ Evolving Definition of Convenience

WellSpan Health expands AI-powered clinical documentation applications at scale

Bonus Features – June 18, 2023 – 68% of health systems lack the staff to handle another health crisis, 46% of Americans are using consumer health tech, and more

Considering Equity and Consumer Impacts of GLP-1 Drugs – A UBS Economist Weighs In

How health IT's leading innovators are using AI now, and where they see it going

Health systems are notching big wins with their IT investments

The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Bonus Features – January 22, 2023 – 69% of digital health companies report data set gaps, 66% of patients don’t know where their healthcare data goes, and more

Addressing Patient Burnout With Digital Transformation

Ambient Voice Transcriptions Endorsed in a Study by The Permanente Medical Group

Checking the Pulse: Current Payment Technology Trends Impacting the Healthcare Industry and What to Expect in 2023

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

Medable Partners with Duke BASE Lab to Study Patient Preference of Electronic Informed Consent in Clinical Trials

Bonus Features – July 16, 2023 – 95% of patients are concerned about data breaches affecting their medical records, 81% incorrectly assume PHI collected by digital health apps is protected under HIPAA

Getting Health Care at a Retail Pharmacy vs a Retail Store: Consumers May Be Favoring the Pharmacist Versus the Retailer

10 Ways To Reduce No-Show Rates at Mental Health Organizations in 2023

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

The Healthcare Financial Experience is a Stressful One: the Convergence of our Medical, Retail, and Financial Lives

Do Patients Want WOW or Do They Just Want It to Work Consistently?

CMS Star Ratings Major Setback for 2 Insurers

Technology Is Playing a Growing Role in Wellness and Healthy Aging – AARP’s Latest Look Into the 50+ Tech Consumer

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

What Are Patients Looking for in a Doctor? It Depends on Who You Ask…and Their Race

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Reimagine Care and CU Innovations Announce Poster Presentation at American Society of Hematology Annual Meeting and Exposition

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

RNs: The heart of your health system’s digital strategy

FORTUNE Recognizes UNC Health as One of America’s Most Innovative Companies

Laudio Announces $13 Million Series B for its AI Solution that Drives Productivity and Reduces Burnout in Health Systems

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