Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index
Health Populi
JUNE 4, 2019
A key on-ramp to providers building capabilities to meet consumers’ service demands is by working with third parties who have the competence, experience, and oftentimes brand recognition that can turbocharge tech or new service adoption. Quest or LabCorp), and retail or urgent care (such as CVS/Minute Clinic or Walmart).
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