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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock.

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Medical Costs Are Consuming Americans’ Financial Health

Health Populi

Spending on medical care costs crowded out other household spending for millions of Americans in 2018, based on The U.S. Healthcare Cost Crisis , a survey from West Health and Gallup. Americans borrowed $88 billion in 2018 to pay for health care spending, West Health and Gallup estimated.

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Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018.

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In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. Some research has found that the actual prices insurers and patients pay bear little relationship to the published charges.”

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5 payer trends to watch in 2018

Henry Kotula

Here’s a look at five payer trends to watch for in 2018, and some tips for preparing to deal with them. Insurance companies have created policies, designed plans and narrowed provider networks to bring down healthcare costs. Expect payers to accelerate those programs and policies and search for more cost-saving levers in 2018.

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Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

Health Populi’s Hot Points: The top challenges in patients seeking care noted in the first chart related to paying for treatment, following by mental and emotional well-being. This third chart comes from the latest annual Stress in America survey done by the American Psychological Association , published today on U.S.

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Can Telemedicine Increase Health Equity? A Conversation with Antoinette Thomas, Dave Ryan, and Me with the ATA

Health Populi

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me. ” Assuring health equity in a post-pandemic world.