The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

3 Ways to Improve the Patient Experience in Mental Health

eVisit

False beliefs or stigmas about mental illness can sometimes make people reluctant to seek help or treatment. Adding to the challenge, there is a reported shortage of mental health professionals across the U.S. that has become more dire with the growing opioid addiction epidemic , especially in rural areas

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The surprising way email can make you a better doctor

KevinMD

Doctors, you need to improve the patient experience. Your intentions are there, but patients are starving for more. Office visits offer definitive evidence that patients need to change. Tests results provide real data to make patients aware of health concerns.

Improving the Patient Experience With Content

Perficient

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience.

The Hook That Can Save Telemedicine

Health System CIO

Columns Featured Patient Experience Telemedicine David BensemaThe harsh truth is that telemedicine has fallen far short of expectations, says David Bensema. But if it’s marketed more effectively and key changes are implemented, it can still serve a key purpose.

Jake Dorst, CIO, Tahoe Forest District Hospital, Chapter 2

Health System CIO

And although he learned quite a bit from the experience, he’s happy to be back in the CIO shoes that seem to fit him so well. Chief information & innovation officer role. * “If you put the patient first, you’re going to do okay.”.

Intelligent, On- Demand Healthcare Concierge Provides Personalized Patient Experience

Consumer eHealth Engagement

Harriet put the appointment confirmation into Sarah’s patient portal and set up a reminder, including date and time, about the ride to her next treatment. Personalized Patient Experience. ” Patient Experience Journey.

A Front Row Seat for the Future of Technology-Enabled Health and Wellness

The cHealth Blog

The 2017 Connected Health Conference (CHC) is right around the corner, after months of planning, organizing and confirming a terrific lineup of speakers and events. Our goal is to bring people together for an experience that gives them a clear view of where the industry is headed.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One in two people over 50 bought a piece of digital technology in the past year.

Digital Transformation: Reordering the Healthcare Landscape

New Age Healthcare

This is reflective by the improving patient experience, enhanced health outcomes, increased efficiency in providing quality healthcare, and also by the ocean of successful start-ups that have evolved in the health-tech space.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

But when technology is introduced to this relationship between patients and providers, there’s a decline in trust. That’s a wonky phrase that translates, simply put, into how our health data will be made available to us patients, consumers, health plan members, caregivers all.

Telehealth on Amwell: The Patient‘s Perspective

American Well

As you get up and running with your telehealth practice, you may be wondering: what exactly do my patients see? Download Amwell, set up your own patient account and explore. But until then, here are some answers to common questions we get from doctors about the patient experience: 1.

Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

The National Cancer Institute reports 2017 U.S. According to Deloitte’s report in Evidence Based Oncology ( The American Journal of Managed Care publication), many organizations are exploring ways to control costs and enhance care quality for oncology patients (e.g. Patient Centered Medical Homes, CMS’ Oncology Care Model). With many different types of cancer and treatment options, each patient embarks on a personal care journey.

A Toxic Side Effect of the Coronavirus: Financial Unwellness

Health Populi

There was a bounce in “Confident” group in 2019, which fell by 10% just months later to nearly the 2017 level. Patients in America are envisioning a more resilient health and social fabric in a next-normal for the U.S., One in two people in the U.S.

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

The topline of this study is that average annual growth in employer premiums rose faster between 2016 and 2017, by about 5% for both single and family plans. Financial health for patients-as-payors is part of the overall health/care experience.

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

Patients in the U.S. Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates.

Digital Transformation: Reordering the Healthcare Landscape

New Age Healthcare

This is reflective by the improving patient experience, enhanced health outcomes, increased efficiency in providing quality healthcare, and also by the ocean of successful start-ups that have evolved in the health-tech space.

Can AI Make Healthcare Human Again? Dr. Topol Says “Yes”

Health Populi

This book picks up where The Patient Will See You Now and The Creative Destruction of Medicine leave off…on the future of medicine, versus what’s led up to where we are now. ” AI can help us restore the humanity between physicians and patients.

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

For more on the connected car as a third-space for health care, see my post from CES 2017, Your car as a mobile health platform. The use cases for health care must wrestle with HIPAA and other privacy laws that may be relevant for a particular medical situation or patient population.

Telehealth on Amwell: The Patient‘s Perspective

American Well

As you get up and running with your telehealth practice, you may be wondering: what exactly do my patients see? Download Amwell, set up your own patient account and explore. But until then, here are some answers to common questions we get from doctors about the patient experience: 1.

Care Coordination, The Holy Grail of Good Medicine

Society for Participatory Medicine

Appropriate patient care revolves around a team of individuals that includes the patient, a variety of clinicians and other providers, caretakers and patient advocates. The members of this team must collaborate to ensure that the best possible decisions are made on the patient’s behalf. My recent experience at MGH represents care coordination at its best. All patients want health care experiences like this. e-patient stories

Adopting Telehealth to Meet Your Health System’s Goals

American Well

How can we integrate telehealth in the continuum of patient experience? To meet consumer and corporate buyer needs , the virtual clinic needed to serve distinct patient populations with experiences configured for their unique needs.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. ” All 50 state Medicaid agencies have adopted some coverage for telehealth, with 10 states not advancing coverage since 2017.

Are you ready to become the hospital of the future?

American Well

Not surprisingly, the hospital of the future will require technology solutions like telehealth to meet growing patient demands for remote access to health information and providers. Featured In : HIT Leaders and News. Written By: Jackie Busch, Vice President of Clinical Services, Avizia.

JWT’s Future 100 Tells Us Tomorrow Is All About Health

Health Populi

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. I’ve mined this report in previous years – you can review my findings from the 2017 report here in the Health Populi post, Health is Everywhere in 2016.

A Matter of Trust, Perception, Risk, and Uncertainty – The Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions

Health Populi

They also started DigitalMe , a research program where patients shared actual biologic samples with PLM to make for more comprehensive data sets. Patients knew this – PLM was emphatic about transparency in its community and the company never hid what they were doing with people’s data.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018.

Consumer Health and Patient Engagement – Are We There Yet?

Health Populi

Along with artificial intelligence, patient engagement feels like the new black in health care right now. Remember that health insurers rank very low on consumer experience compared with retailers and grocers. The CarePayment poll was conducted in November-December 2017.

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. In the course of Experian’s consumer research for this study, people identified 137 jobs in their patient experience.

It’s Not All About Pink for Women’s Tech at CES 2019

Health Populi

Ava was founded in Switzerland in 2014 and received the Best of Baby Tech Award at CES 2017. Mom-generated data flows to a HIPAA-compliant platform which informs OB/GYNs about their patients’ progress. This is not a watch. Well, not just a watch. It can track heart rate.

Consumers Changing the Channel on Where They Shop for Health

Health Populi

Overall, 2017 to 2018 year-on-year, HBW sales were flat-to-no growth, notwithstanding the consumer and influencer buzz around the categories. GMDC and AT Kearney had a meeting in June 2017.

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

How MedModular Fits Into the New Lower-Cost, High-Quality, Consumer-Enchanted Healthcare World

Health Populi

On the demand side, we’ve done a poor job trying to nudge patients and consumers toward rational economic decision making, lacking transparency, information symmetry, and basic health literacy. Many of us who choose to work in the health/care ecosystem do so based on a personal experience.

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. Patients enrolled in text alerts will receive text notification when qualifying prescriptions are ready.

Health @ Retail – Prelude to GMDC SelfCare Summit with Updates from Hims & Hers, GoodRx, Sam’s Club and Amazon Care

Health Populi

Digital health has the potential to radically change the way people approach their wellness and, since launching in 2017, we’ve outpaced even our own expectations, delivering more than 1 million Hims & Hers products to our customers.

Patients have ambitious health goals, and look to doctors for help

Health Populi

Aetna worked with Market Measurement to conduct 1,000 interviews among people 18 years of age and older in December 2017. In my client work and speech-giving, I often point these days to a JAMA article, Value-Based Payments Require Valuing What Matters to Patients.

How Consumers’ Belt-Tightening Could Impact Health/Care – Insights from Deloitte’s Retail Team

Health Populi

Over the ten years between 2007 and 2017, U.S. consumer spending for education, food and health care substantially grew, crowding out spending for other categories like transportation and housing.

Digital Transformation Is The New Mantra But Can’t Happen Without Access To Connectivity

Health Populi

” The OECD broadly defined the phrase in their 2017 paper on the topic as follows: Mobility, cloud computing, the Internet of things (IoT), artificial intelligence (AI) and big data analytics are among the most important technologies in the digital economy today.

Add Behavioral Data to Social Determinants For Better Patient Understanding

Health Populi

“Health agencies will have to become at least as sophisticated as other consumer/retail industries in analyzing a variety of data that helps uncover root causes of human behavior,” Gartner recommended in 2017.

Improving Healthcare Experiences with Collaboration: Case Studies

CiscoHealth

But the patient experience extends beyond robots and devices. At the very core, healthcare is about collaboration between caregivers and patients. Leverage specialists across facilities to provide specialized expertise to more patients. Improve patient convenience.