How Will The Patient Experience Evolve with Telehealth?


Patient convenience is now the number one factor when choosing a clinical provider. It’s not that patients don’t prefer the face-to-face visit, but the wait times to make those appointments are on the rise.

The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

Most people over 50 years of age are cautious but open to receiving health care virtually via telehealth platforms, according to the National Poll on Healthy Aging from my alma mater, the University of Michigan. We’re in the Field of Dreams moment in telehealth, especially for older people.

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth.

What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Consider how labyrinthine health care processes are, whether we look at patient “journeys” (a nice word for the Rube Goldbergian experience of being a sick patient in the U.S.) Imagine a hospital closing beds and shifting workflow to virtual care via telehealth channels.

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips surveyed health care professionals and consumers living in 15 countries, from North America to Asia, and found that these health systems share one over-arching objective: to provide quality care with improved experiences for both patients and healthcare professionals.

Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

According to Deloitte’s report in Evidence Based Oncology ( The American Journal of Managed Care publication), many organizations are exploring ways to control costs and enhance care quality for oncology patients (e.g. Patient Centered Medical Homes, CMS’ Oncology Care Model). With many different types of cancer and treatment options, each patient embarks on a personal care journey. Oncology patients often experience a long journey. Nurses (e.g.

Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2

Health System CIO

No one wants to be audited — especially nurses, who already face a tremendous burden being the front line of patient care. What both nurses and patients needed was a way to facilitate productive conversations, and so University of Chicago-Pritzker School of Medicine has done just that.

Prelude to Health 2.0 2019: Thinking Consumers At the Center of Digital Health Transformation

Health Populi

Conference kicks off this week, I’m focused on finding digital health innovations that engage people — consumers, caregivers, patients, health citizens all. But will HIPAA protect American patients in this world of AI, Big Data velocity and volume, and persistent social check-ins?

From Yorkshire Lad to Global Design for Health: A Profile of Sean Carney of Philips

Health Populi

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers.

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

Athenahealth launches new EHR-embedded telehealth tool

Healthcare IT News - Telehealth

Athenahealth announced this week that it had launched an embedded telehealth tool to allow practitioners to conduct virtual visits without having to download separate software or use another third-party app.

EHR 157

As Medical Cost Trend Remains Flat, Patients Face Growing Health Consumer Financial Stress

Health Populi

Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. Employers are also enlisting the services of third-party health advocate services to help patients, now consumers, navigate the complex and expensive health system.

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

Prioritizing the patient-as-consumer through my health economic lens, the biggest priorities will be: Engaging patients in self-care and driving health and health plan literacy to better manage constrained access and payments. Connected Patient Forum | #Engage4Health + #HIMSS18.

How one physician practice was transformed by EHR-embedded telehealth

Healthcare IT News - Telehealth

The pandemic presented a variety of problems when it came to continuing patient care during quarantine. The practice needed a reliable system that would enable seamless patient scheduling, HIPAA-compliant video conferencing and billing, Miller said. The experience was often frustrating.

EHR 164

Senate HELP Committee weighs the future of telehealth

Healthcare IT News - Telehealth

Since the start of the COVID-19 pandemic, federal policymakers have enacted 31 changes to enable greater access to telehealth. "Today we have the opportunity to consider how we can deploy telehealth to expand access to healthcare for everyone," said Sen.

How MedStar Health went from 7 to 4,150 daily telehealth visits in two months

Healthcare IT News - Telehealth

As MedStar Health launched its telehealth response to the COVID-19 pandemic, hundreds of the health system’s caregivers first rose to the challenge of meeting a historic surge in demand for the existing MedStar eVisit urgent care, on-demand telehealth offering.

A guide to telehealth vendors in the age of COVID-19

Healthcare IT News - Telehealth

Telehealth always has been a key pillar of technology-enabled care delivery that helps hospitals, health systems and group practices deliver quality care at a distance – and often also gain efficiencies, improve patient and provider satisfaction and save costs.

Recognizing the Leaders of Telehealth

American Well

At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. Cleveland Clinic is a pioneer in adding new providers to its telehealth system. Telehealth Maverick.

Recognizing the Leaders of Telehealth

American Well

At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits.

Boston Children’s, Brigham and Women’s & Northwell Health leverage virtual assistants for a better patient care experience

Consumer eHealth Engagement

During the World Congress Patient Experience & Engagement Summit in Boston, I led a panel with these innovative health systems, discussing how they are using virtual health assistants (e.g. AI Chatbots, Voice) to increase efficiency in care delivery and enhance the patient experience. Within healthcare, innovation driven organizations are exploring how to empower patients with virtual health agents to access relevant care information (e.g.

12 Ways Telehealth is Saving Small Hospitals


But consider that they’re also asked to: Provide an exceptional patient experience. In addition to ending the employment of hundreds of local residents, from nurses to cafeteria staff, the closure will force patients to travel further for basic care.

Northwell Health’s Patients engage with AI ChatBot for guidance & support through their care journey

Consumer eHealth Engagement

Northwell Health, New York’s large integrated health system with 22 hospitals and 550+ outpatient facilities, recognizes the importance of leveraging technology to extend the care team and personalize the patient journey. Think about a patient’s journey today.

TigerConnect unveils telehealth system to help providers fight COVID-19

Healthcare IT News - Telehealth

Care collaboration technology vendor TigerConnect has debuted TigerTouch, a text message-oriented, audio/visual telehealth system designed to help health systems manage COVID-19 cases. Less than 20% of patients log in to a portal or download an app , compared to the 97% who text.

American Well to preview TV-based telemedicine for the home at HIMSS20

Healthcare IT News - Telehealth

The idea behind CarePort, powered by American Well and its vendor partner Solaborate, is to transform a patient's home into a virtual hospital room. "One of the biggest opportunities for telehealth is to make a significant impact in the later stages of life," Schoenberg stated.

Telemedicine reduces ICU mortality rate at Valley Health

Healthcare IT News - Telehealth

"We all say, 'Well, our patients are really sick,' but how do you validate that?" "Advanced ICU Care impressed us with their breadth of clinical experience," Bouder said. " Then there is the patient experience.

'My Patients Won’t Use That Technology!'

care innovations

That was true 20 years ago when I first started developing telehealth technology designed for the chronically ill elderly. Why Some Patients Are Reluctant to Use Telehealth Technology. Overcoming Patient Resistance to Technology with Innovation, Creativity & Compassion.

Workforce development: Your organization is only as strong as its people

Healthcare IT News - Telehealth

How can you recruit the best people, retain talent you have and ensure a diverse workforce that reflects the patients you serve? AI-powered clinical documentation boosts patient satisfaction and physician well-being. Doctors rarely aware of online feedback from patients.

Dartmouth- Hitchcock’s ImagineCare Platform Leverages Wearables, Connected Health & Analytics for Personalized Patient Care

Consumer eHealth Engagement

Dartmouth-Hitchcock (D-H), an innovative New England healthcare system with 1,000+ providers is committed to creating a “sustainable health system”, which proactively engages patients through new care models to achieve the triple aim. Patient Experience.

Highlighting Eight Technologies from the 2019 Market Overview

Aging in Place Technology Watch

Through the use of wearables and near real-time data and analytics, Reemo connects wearers and families, while helping caregivers and healthcare organizations improve patient experiences and outcomes. The new trend – tech/services for older adults, not just tech.

There Was Something For Everyone At HIMSS 2019


There were topics for everyone, including AI, wearables, telehealth, patient engagement, genomics, interoperability, and data & analytics, and Women in Health IT. Telehealth is crucial for delivering better remote care, improving outcomes.

RCM 27

A guide to connected health device and remote patient monitoring vendors

Healthcare IT News - Telehealth

In an age when nearly everyone is digitally connected in some way – even many senior citizens, who are often characterized as technophobic – it only makes sense that the healthcare industry is seeing a lot of connected health devices and remote patient monitoring (RPM) technologies.

Brigham and Women’s Primary Practice Pilots New Mobile App to Drive Patient Engagement & Collaborative Care

Consumer eHealth Engagement

Twine Health Mobile App Engages Patients with Chronic Conditions The story about the health decline of our citizens is being told everywhere. The real opportunity is at the intersection of the two, where patients use Do- It Yourself (i.e. Care Collaboration for Hypertensive Patients.

Telemedicine Trends: Awareness & Support for Digital Care on the Rise

care innovations

Charting telemedicine trends has become a cottage industry: Once considered a fringe aspect of healthcare, the development of telehealth services like remote patient management (RPM) is now closely watched by groups like Xtelligent Healthcare Media , which fills the (digital) pages of an entire suite of online publications like mHealthIntelligence , HealthITAnalytics , and many others.

6 Reasons Telemedicine Isn’t Netflix, Uber Or Amazon Prime


Telehealth should never be the fast food of the clinical world. Apps that cater to their most quixotic whims have taught patients to expect the same responsiveness and gratification from the healthcare industry. Better patient engagement and preventive care.

Patient-Based Simulation Education for Heart Failure Patients

Kaiser Permanente Center for Total Health

While many treatment options exist, heart failure is complex and we know that treating patients with medications, devices, and surgeries is simply not enough. The simulation includes the opportunity for a patient to practice their self-care behaviors in a realistic, home-like environment.

Five Healthcare Industry Changes to Watch in 2020

Henry Kotula

A growing volume of outpatient care will be provided in ambulatory surgery centers, primary care clinics, retail clinics, urgent care centers, nurse managed health centers, imaging facilities, emergency departments, retail clinics, and patients’ homes. [link].

5 payer trends to watch in 2018

Henry Kotula

Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals. Krishna believes payers may move more into bundled payments, bonus payments and capitation as it pushes providers to care for the whole patient rather than receiving payments for individual services. [link].