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GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Populi

GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. The website notes that there is a 12-visit maximum under this plan. Health Populi’s Hot Points: That’s a lot of “free” for $39.99

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1 in 5 Americans Struggle With Medical Bills

ACA Times

One in five (20%) working-age Americans with health insurance say problems paying medical bills often force them to work longer hours, take a second job, spend less on food, use up their savings, borrow from family or friends, or seek help from a charity.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. 50% want clearer, easier-to-understand medical bills.

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

pre-care cost estimates that are accurate (personalized based on their own health insurance plans), payment plans for paying medical bills over time, digital payment options (think: Venmo meets medical bills), a multi-purpose portal, and mobile access for both administrative tasks and care — that is, virtual care/telehealth.

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In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. 48% of Americans list ‘struggling to meet daily expenses despite working’ as a top-three risk in the next couple of years. In the U.S.

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From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.

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Flurry of AI, Partnerships, and New Features Announced at Epic UGM

Healthcare IT Today

The theme of this year’s Epic User Group Meeting (UGM) was Castaway which was inspired by both the Tom Hank’s movie as well as earlier fare like Gilligan’s Island. Explaining Medical Bills. Early response has been positive with some patients commenting how the generated responses are more empathetic than prior communications.