Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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Patient Experience Medical Billing Health Information Telehealth 212

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

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Medical Billing Digital Health Patient Experience Life Science 225

Healthcare IT Today

OCTOBER 23, 2023

The following is a guest article by Pete Heydt, President at Patient Pay Ninety-five percent of healthcare leaders expect outpatient volumes to increase, with many anticipating increases of 10% or more this year, a recent survey found. But finding the right approach is key.

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RCM Patient Experience Medical Billing Medicare 91

Healthcare IT Today

DECEMBER 14, 2022

Invest in staff training to equip your front desk to answer questions around how billing codes translate into dollar amount owed, why certain visits cost more or less than others, and how to navigate insurance coverage. Patients are comfortable paying their bills when confidence emanates from the front desk.

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Medical Billing Health Data Patient Experience Healthcare IT 89

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

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Mental health Medical Billing Medical Technology Pharmaceuticals 157

Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? The consumer research was part of Accenture’s 2017 Customer Experience Payer Benchmark Survey of 10,000 U.S.

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Medical Billing Patient Experience 54

Healthcare IT Today

FEBRUARY 1, 2024

Today’s patients are more savvy about how to spend their healthcare dollars and they have more options than ever regarding where to get their care. Ninety percent of patients surveyed said that provider loyalty depends on the patient financial experience. However, nearly one in seven U.S.

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Patient Experience Medical Billing Telehealth Healthcare IT 96