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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

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A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. A patient’s job and wages can make it difficult or impossible to take that time away from the workplace during typical physician office hours.

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Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

Jasper launched just over one year ago , spinning out of 7wireVentures and Redesign Health. Jasper was designed as a digital platform to serve people with cancer, their caregivers and providers. The platform connects patients to the Jasper Care Guides – the high-touch aspect of the service.

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10 Healthcare Payment Trends in 2022

Mend

Trend #1: The Rise of Digital Health. More and more healthcare providers are moving towards digital health. This trend benefits both patients and providers. With digital health, patients can save time and money. Virtual visits help patients avoid having to take time off work or school.

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Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

We have a “responsibility to imagine unintended consequences,” Sara believes, and in 2018 we are not at a loss for examples — like autonomous cars as a risk factor for accidents and possibly mortality. I regularly cover Fidelity’s annual study on retirement healthcare cost sticker shock; here is my latest take on this important report].

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When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

Key to the plan’s success (crossing fingers) is that the participants must submit an equity plan that requires collecting data as well as developing measures to track success in meeting the goals for addressing social determinants of health. Getting to health equity is a team sport and requires collaboration.