Connected Health, Patient Experience and Study

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

OCTOBER 30, 2023

T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience. Clinicians’ feeling burnout is the top morale challenge facing U.S.

Primary Care

Primary Care Patient Experience EHR Health Data

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Health Populi

SEPTEMBER 16, 2022

Most doctors see the advantages of digital health tools like telehealth, consumers’ access to their health information, and point-of-care workflow solutions, the American Medical Association found in a survey of 1300 physicians, published in September 2022. Note that #2 and #3 were new questions added to the 2022 study wave].

Digital Health

Digital Health Remote care EHR Nursing

The Unbearable Heaviness of Healthcare in America – the Change Healthcare/Harris Poll

Health Populi

JULY 27, 2020

health care — the onerous patient experience in finding and accessing care, assessed in the 2020 Change Healthcare – Harris Poll Consumer Experience Index. ” That burdensome patient experience leads to one in two people in America avoiding seeking care, the poll found. Two in three U.S.

Patient Experience

Patient Experience Telehealth Public Health Connected Health

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

JULY 23, 2020

Parks Associates fielded this study the second half of May 2020, surveying 5,008 heads-of-broadband households balancing the sample of respondents for age, gender, income, and education. Health Populi’s Hot Points: Familiarity with virtual care breeds demand, based on the Parks Associates study.

Telehealth

Telehealth Mental health Patient Experience Public Health

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

OCTOBER 17, 2023

One half-of health care financial leaders plan to invest in technology to cut costs — and most believe that AI has the potential to re-define the entire finance function as they look to Leading the transformation, a study conducted by U.S. health finance leaders thinking about emerging technologies. Bank among U.S.

Medical Billing

Medical Billing Patient Experience Connected Health

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

AUGUST 9, 2021

Kaveh Safavi, Accenture’s Senior Managing Director, Consulting, Global Health will discuss these results at #HIMSS21 on 10th August. health citizens’ minds, making people more aware of the value of their health data, privacy and security aspects. Finally, trust was the fourth aspect on U.S.

Life Science

Life Science Patient Experience Digital Health Health Data

Fresenius Connected Health: Improving Patient Care Through New Technology

Lloyd Price

OCTOBER 10, 2018

Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Connected Health and new technologies in health care don’t come without concerns and risks.

Connected Health

Connected Health Health Technology Telemedicine Leadership

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Health Populi

NOVEMBER 1, 2023

Unique to this study is the patient sample polled: Software Advice surveyed 876 patients in September 2023 to gauge their perspectives on wearable tech and health. ” Software Advice wondered.

Health Data

Health Data EHR Digital Health Health Technology

“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

Health Populi

OCTOBER 22, 2021

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience

Patient Experience Interoperability Nursing Connected Health

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

Health Populi

OCTOBER 16, 2023

Welcome to the new health literacy challenge the health care sector will have to deal with, and soon: lack of patients’ awareness of AI, its promises and pitfalls. “It is imperative to prioritize patient education regarding this technology,” Urte Jakimaviciute of GlobalData asserted based on the study findings.

Pain management

Pain management Patient Experience Connected Health

The Consumerization of AI in Healthcare – The Early Days of AI-Trust

Health Populi

DECEMBER 4, 2023

are bullish on the role AI will play in health care in 2024, especially to lower access barriers to care and to diagnose and detect health conditions. Two new studies point to the consumerization of AI in healthcare, from Medtronic and Deloitte. Most people in the U.S.

Patient Experience

Patient Experience Connected Health Digital Health

AI: Patients Included

Health Populi

MARCH 13, 2024

Halamka and team point out a JAMA study which overestimated the risk of heart disease in people who had high BMIs. At least 150 health systems are using Nuance DAX Copilot as an AI-based clinical scribe technology with their Epic systems. for every $1 invested. For more on the challenge of gender, check out this recent analysis of 1.8

EHR

EHR ePatients Public Health Health Data

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Populi

MAY 10, 2022

The study polled U.S. “It appears that telehealth is likely to continue to remain an important tool in the health care delivery tool kit — at least for those with computers and high-speed internet access,” the AARP report concludes with a caveat about connectivity/broadband access.

Telehealth

Telehealth Mental health Public Health Medicare

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

JULY 20, 2020

Patients perceived care was at least as good or better than traditional face-to-face encounters, and. Virtual care bolstered ongoing clinical trials, a large focus of this study. We’re calling it Consumer Directed Virtual Care.”.

Telehealth

Telehealth Mobile Health Pharmaceuticals Public Health

Partnering Up in the Health Care Ecosystem to Drive Transformation – for Organizations and Health Consumers Alike

Health Populi

AUGUST 22, 2022

Health Populi’s Hot Points: With even less capital and equity participation, partners can develop alliances via contracts to, say, co-brand a health plan or develop a population health program with consumer engagement through self-care, the bottom of McKinsey’s graphic just above illustrates.

Life Science

Life Science Primary Care Patient Experience Health Data

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

Morgan’s InstaMed team to analyze health care payments data, describing the experiences of consumers, providers and payers in the Trends in Healthcare Payments Fourteenth Annual Report. The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report.

Medical Billing

Medical Billing Patient Experience Connected Health

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. 84% of consumers with access to personal electronic health data want their health care professionals to have access, as well.

Interoperability

Interoperability Digital Health Patient Experience Health Data

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

OCTOBER 6, 2022

Power’s 2022 Telehealth Satisfaction Study. Power found in their Study which was conducted among 4,306 health care consumers who had used a telehealth service in the 12 months preceding June and July 2022 when the survey was fielded. “Patients really like telehealth,” J.D.

Telehealth

Telehealth Mental health Nursing Primary Care

Real-Time Versus Store-and-Forward Telehealth Technology

AMD Telemedicine

JANUARY 31, 2023

Instead, all the relevant data — which can include patient records, MRI scans, test results, X-ray photos, and other essential data — is gathered together into a file and sent to the necessary professionals via a secure encrypted internet connection. Real-time telemedicine technologies, as you might have guessed, are more immediate.

Telehealth

Telehealth Telemedicine Health Policy Patient Experience

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

JUNE 25, 2018

Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops. Health care costs are a key issue for patients and healthcare consumers in 2018, for both personal households and as a mid-term election hot-button.

Nursing

Nursing Patient Experience Telehealth Connected Health

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Adoption of digital tools has grown across physicians of all ages, specialty, and gender across all technologies studied.

Digital Health

Digital Health Telehealth Remote care Primary Care

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

Rock Health and Stanford commissioned an online survey among 7,980 U.S. adults from early September to early October 2020 to gauge peoples’ interest in and utilization of digital health tools and telehealth. Can Google grow health-trust as they, too, expand their desired footprint in health care?

Digital Health

Digital Health Mental health Health Data Telemedicine

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

AUGUST 25, 2020

Among these visits, 76% were with a primary care provider, 32% with a specialty care provider, and 18% with a mental health provider, the study found. Most older patients who had a telehealth visit perceived the quality of an office visit was higher (56%) and offered better communication opportunity with the clinician (54%).

Telehealth

Telehealth Primary Care Mental health Telemedicine

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

Health Populi

SEPTEMBER 25, 2023

” This is the key finding in a study from PRC on the implications of nurses’ dis-engagement from their work. That context puts this year’s NurseHack4Health event all the more essential and impactful.

Nursing

Nursing Mental health Telehealth Patient Experience

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. In the U.S., All other plans landed at 73.

Primary Care

Primary Care Leadership Digital Health Health Data

Health systems are notching big wins with their IT investments

Healthcare IT News - Telehealth

AUGUST 8, 2023

As they roll out new leading-edge technologies – AI and automation, telehealth and remote monitoring, EHR optimization and patient engagement – they're realizing lasting positive outcomes for their patients and their bottom lines.

EHR

EHR EMR Telehealth Nursing

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

Health Populi

APRIL 1, 2022

Health Populi’s Hot Points: Considering the double-whammy phenomena of the Deaths of Despair combined with the impact of deaths due to the coronavirus pandemic: the U.S. This research found that our social relationships are linked both to mental health as well as morbidity and mortality — that is, death.

Life Science

Life Science Mental health Pharmaceuticals Medical Technology

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

are living omnichannel lives : whether in retail via ecommerce, buying online and picking up in store, or banking online, or studying for college degrees via Coursera, people live, work, play, pray, and learn offline and on-, in real-time and asynchronously. In fact, most people living and working in the U.S.

Telehealth

Telehealth Mental health Public Health Medical Billing

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Health Populi

JULY 28, 2020

The growth of virtual care and telehealth, adoption of wearable technologies ( discussed here in Health Populi in yesterday’s coverage of the Capgemini health consumer study), and growing use of the cloud were all shown off at CES 2020.

Public Health

Public Health Digital Health Connected Health Health Technology

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Health Populi

JANUARY 3, 2022

Mental health spiked up for virtual visits and to this day, is among the medical services in highest demand for virtual platforms. CTA wondered in the consumer study. How do people become aware of mental wellness tech?

Mental health

Mental health Digital Health Telehealth Primary Care

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

This challenge has been exacerbated by many patients postponing care resulting in missed preventive screenings and delaying needed chronic care – which Teladoc has described as a growing “health debt” resulting from pandemic-related changes in health behaviors.

Primary Care

Primary Care Medicare Medical Billing Public Health

Cybercriminals seek to take advantage of rapid telehealth scale-up

Healthcare IT News - Telehealth

OCTOBER 28, 2020

The consequences of cyber risks can be incredibly severe as healthcare data is particularly personal and sensitive," said Kelly Rozumalski, secure connected health director at Booz Allen, in a statement to Healthcare IT News. "Cybersecurity isn’t always a priority when it comes to healthcare, but it should be.

Telehealth

Telehealth Healthcare Cybersecurity Telemedicine Healthcare IT

Going Digital for Health Is a New-Normal for Consumers

Health Populi

SEPTEMBER 6, 2018

While Millennials are more likely to current use digital health tools compared with older Americans, Seniors’ killer-app for digital health is ePrescribing, refilling prescriptions, used by nearly one-half of older people. This is roughly equal to patients across all age cohorts in the study.

Digital Health

Digital Health Telehealth Connected Care Health Information

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

OCTOBER 29, 2019

have a smart people at home, only 1 in 13 Americans have used a voice assistant like Alexa or Google Assistant for health care. But over one-half of consumers would like to access a voice assistant for some aspect of their health care, according to a study from Orbita and Voicebot , Voice Assistant Consumer Adoption in Healthcare.

HIPAA

HIPAA Mobile Health Digital Health Health Information

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

JULY 10, 2020

Among satisfaction deflectors were perceived quality of care, an impersonal experience, and technical issues. Commercial conferencing platforms like Zoom (23%), Facetime (17%), and Skype (9%) were also stood up by clinicians touching base with patients for telehealth encounters. What about physicians?

Telehealth

Telehealth Primary Care Mental health Patient Experience

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

JANUARY 30, 2019

.” As clinicians and consumers join forces to take healthcare home, it’s incumbent on everyone to assess to measure these experiences in this early adoption phase. We’ll need to crowdsource and share findings from these studies to gauge what works.

Digital Health

Digital Health FHIR Connected Health Telehealth

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Health Populi

JULY 29, 2022

Results of a survey from Optum, Qualtrics, and DocASAP quantified consumers’ demands for digital on-ramps to health care. The Optum study found a gap between patients’ expectations for accessing information and easy scheduling and what folks have experienced. Heath Populi’s Hot Points: The J.D. Power 2022 U.S.

Digital Health

Digital Health Telemedicine Primary Care Telehealth

Consumers Changing the Channel on Where They Shop for Health

Health Populi

SEPTEMBER 16, 2018

The two organizations have collaborated to launch a new benchmarking study into health-beauty-wellness (HBW) sales, launched this weekend at the GMDC HBW Conference in Orlando. This study uncovered some very important trends underneath the macro numbers that tell a story of empowered health consumers and the evolving retail landscape.

Nursing

Nursing Pharmaceuticals Patient Experience Connected Health

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

FEBRUARY 20, 2019

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. have chosen to use a non-traditional health care setting. ” For this study, Accenture polled 2,338 U.S.

Telehealth

Telehealth Interoperability Digital Health Patient Experience

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

MARCH 17, 2021

The bar chart from Kaiser Family Foundation’s look into mental health in 2020, illustrates that pandemic mental health reality, that over one-half of people between 18 and 24 reported symptoms of anxiety or depression during the public health crisis, with the incidence of feeling anxious or depressed declining with age.

Mental health

Mental health Public Health Mobile Health Health Information

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

MARCH 10, 2020

There’s a nuance in trust that’s a key insight in this study regarding trust in clinicians overall, and trust when clinicians use technology. This bolsters Accenture’s finding discussed above about the use of IM/AI in health care. Three-fourths of U.S.

Digital Health

Digital Health Health Data HIPAA Mental health

In This Eroding Era of Trust, Consumers Look to Doctors Above Banks and Retailers for Trusted Sharing

Health Populi

JULY 11, 2018

I’ve mined, through my health economic lens, the U.S. data published in the insightful report, Data Privacy: What the Consumer Really Thinks , a global research study from Axciom and the Data & Marketing Association (recently acquired by the Association of National Advertisers) working with Foresight Factory.

Connected Health

Connected Health Health Information Patient Experience HIPAA

What Person-Centered Interoperability Looks Like: Seqster

Health Populi

APRIL 6, 2022

This capability is attracting pharmaceutical and life science companies, health care providers and research organizations to take a closer look at Seqster’s offering.

Interoperability

Interoperability Life Science EHR Health Data

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Trending Sources

The Unbearable Heaviness of Healthcare in America – the Change Healthcare/Harris Poll

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Fresenius Connected Health: Improving Patient Care Through New Technology

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

The Consumerization of AI in Healthcare – The Early Days of AI-Trust

AI: Patients Included

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

A New Era of Virtual Care Has Begun, Accenture Finds

Partnering Up in the Health Care Ecosystem to Drive Transformation – for Organizations and Health Consumers Alike

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Real-Time Versus Store-and-Forward Telehealth Technology

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

The Digital Transformation of Patients – Update from Rock Health and Stanford

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health systems are notching big wins with their IT investments

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

Patients Growing Health Consumer Muscles Expect Digital Services

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Cybercriminals seek to take advantage of rapid telehealth scale-up

Going Digital for Health Is a New-Normal for Consumers

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Consumers Changing the Channel on Where They Shop for Health

Cost and Convenience Underpin Patient Demands As Health Consumers

How Young People Are Using Digital Tools to Help Deal with Mental Health

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

In This Eroding Era of Trust, Consumers Look to Doctors Above Banks and Retailers for Trusted Sharing

What Person-Centered Interoperability Looks Like: Seqster

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