Connected Health Health Policy Medical Billing Patient Experience 
Health Populi
APRIL 12, 2024
Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.
Health Populi
NOVEMBER 12, 2019
What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.
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Health Populi
NOVEMBER 5, 2019
health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. On the demand side of U.S.
Health Populi
DECEMBER 22, 2022
Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.
Health Populi
JULY 28, 2019
Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. Quality health care in America is too expensive, 79% of consumers said.
Health Populi
DECEMBER 11, 2019
Partnering, too, will be important on the road to digitization in health care across the three industry segments. specialty medicines), and people expect greater levels of retail-enhanced service from health care providers, plans, and pharma companies.
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