2023, RCM and Survey - Connected Health Pulse

Moving the Industry Forward with First-Of-Its-Kind RCM Technology Adoption Model for Healthcare Finance Leaders

Healthcare IT Today

AUGUST 15, 2023

After conducting in-depth research with health system finance leaders across the country, FinThrive realized there was a significant market need for an adoption model that could show the impact of technology on RCM. Get a free assessment that leverages FinThrive’s revenue management technology adoption model framework.

RCM

RCM EHR Healthcare IT Health IT

Weekly Roundup – October 28, 2023

Healthcare IT Today

OCTOBER 28, 2023

One strategy for building this strength is digitizing and streamlining RCM. Bonus Features for October 22, 2023: 57% of patients accessed portals or medical records in 2022, plus 21 orgs make Level 10 in the 2023 CHIME Digital Health Most Wired Survey.

RCM

RCM Mental health Nursing HIPAA

Bain & Company - KLAS Research 2023 HealthTech Report: Key Points for Providers, Vendors & Investors

Lloyd Price

SEPTEMBER 17, 2023

Exec Summary: The 2023 Healthcare Provider IT Report by Bain & Company and KLAS Research finds that US healthcare providers are spending heavily on IT, reflecting how technology has become a leading strategic priority. Providers are investing in RCM software to improve their efficiency and accuracy, and to reduce costs.

RCM

RCM Healthcare IT EHR Patient Experience

Bonus Features – November 5, 2023 – Only 24% of healthcare organizations have successfully disrupted ransomware attacks, 83% of healthcare leaders say AI is or will be an essential skill, plus 20 more

Healthcare IT Today

NOVEMBER 5, 2023

Studies and Reports So far in 2023, only 24% of healthcare organizations were able to disrupt a ransomware attack before attackers encrypted their data , according to a Sophos survey. The company also released a customer survey indicating that 75% of providers believe AI will play a prevalent role in care delivery.

RCM

RCM Medicare EHR FHIR

Bonus Features – April 9, 2023 – 63% of RCM departments face staffing shortages, small Stanford study shows 90% of GPT answers in clinical setting are “generally safe,” and more

Healthcare IT Today

APRIL 9, 2023

Research and Surveys Stanford Health Care tested GPT-3.5 A study from CWH Advisors and Synchrony found that 63% of providers have RCM staffing shortages , and 61% expect to work with third parties for help. The survey also found that only 20% of employees are very confident in knowing how to use their health benefits.

RCM

RCM HIE Healthcare IT Primary Care

Weekly Roundup – June 10, 2023

Healthcare IT Today

JUNE 10, 2023

Read more… Surveying Lab Tests From a Health IT Perspective. Bonus Features for June 4, 2023: 51% of hospitals plan to participate in TEFCA, but only 18% of orgs have implemented email security software correctly. RCM vendor Aspirion acquired FIRM Revenue Cycle Management Services.

EHR

EHR eHealth Healthcare IT RCM

Bonus Features – July 2, 2023 – Nuance and Epic integrate, 5 in 6 physicians say telemedicine improves continuity of care, news from HFMA, and more

Healthcare IT Today

JULY 2, 2023

A TigerConnect and Becker’s Healthcare survey of medical and nursing leaders found that two-thirds of healthcare organizations aren’t analyzing clinical workflows and 39% view the effectiveness of their clinical communication as “neutral.” Boston-based Hebrew SeniorLife implemented MEDITECH Expanse.

Telemedicine

Telemedicine RCM HIE Healthcare IT

Bonus Features – May 7, 2023 – Less than 1% of all medical claims include an ICD-10 Z code, 78% of consumers say virtual health is important when considering health plans, and more

Healthcare IT Today

MAY 7, 2023

Nearly 60% of today’s college students received mental health care from kindergarten through 12th grade , according to survey data from TimelyCare, which provides virtual health services to higher education. Global venture capital funding was just $21 billion in April 2023 , a 56% drop from April 2022, according to Crunchbase.

RCM

RCM EHR Mental health BioTech

Bonus Features – November 12, 2023 – 93% of clinicians use RPM in cardiac care rehab, telehealth flexibilities remain in place until the end of 2024, plus 25 more stories

Healthcare IT Today

NOVEMBER 12, 2023

Studies More than 9 in 10 (93%) of clinicians use RPM technology in cardiac care rehab , according to a survey from Vivalink. The survey also found 56% of clinicians prefer in-home cardiac rehab to clinic-based rehab, and 53% report an increase in patient adherence once RPM is in place.

Telehealth

Telehealth RCM Public Health EHR

AI Set To Become Ubiquitous In Hospital Revenue Cycle Platforms By 2023

Healthcare IT Today

JANUARY 25, 2021

New research suggests artificial intelligence will become a critical part of revenue cycle management systems hospitals use by 2023, at least if they can get all of the key stakeholders interested in such tools on board and can find room for them in their budget. The survey, which was conducted by Change Healthcare, found that […].

RCM

RCM Healthcare IT Leadership

Bonus Features, HLTH Edition – October 11, 2023 – Announcements from Best Buy, General Catalyst, Google Cloud, Microsoft, Walgreens, and more

Healthcare IT Today

OCTOBER 11, 2023

Welcome to the special HLTH 2023 edition of Healthcare IT Today Bonus Features. Studies Almost half (48%) of American women don’t have a PCP or get regular preventive care , according to a survey from Tia Health. TrustCommerce integrated its patient payments platform with athenaIDX , athenahealth’s RCM product.

Life Science

Life Science EHR BioTech RCM

Bonus Features – April 2, 2023 – 63% of nurses say AI will cause a generational divide among nursing staff, 67% of consumers prefer electronic medical bills but 78% of providers still use paper, and more

Healthcare IT Today

APRIL 2, 2023

” Incredible Health’s 2023 State of US Nursing Report found that 80% of nurses plan to remain in the healthcare industry until retirement – though an even greater number, 84%, worry that the industry isn’t doing enough to address poor pay, understaffing, and burnout.

Nursing

Nursing Medical Billing Primary Care EHR

Bonus Features – March 19, 2023 – Info for 81% of physicians is inconsistent in major health plan provider directories, 48% of health systems using AI for workforce management, and more

Healthcare IT Today

MARCH 19, 2023

A survey from the Health Management Academy and Outbound AI reported that almost half (48%) of health systems are using AI technology for workforce management , and 85% expect to see a moderate to significant increase in the use of such tools in the next one to three years.

RCM

RCM Healthcare IT Digital Health Primary Care

Bonus Features – September 10, 2023 – 77% of clinicians see RPM outpacing traditional inpatient care within five years, Microsoft partnering with Paige on pathology and oncology AI models, and more

Healthcare IT Today

SEPTEMBER 10, 2023

More than 80% of clinicians are using RPM technology today , according to a Vivalink survey. RCM vendor Savista hired Kendall Benjamin as Vice President of Strategic Sales. That’s a significant jump from just 20% two years ago. Data aggregation vendor Edifecs appointed Rod O’Reilly as Chairman of the Board.

RCM

RCM Mental health Pain management Healthcare IT

Bonus Features – August 6, 2023 – 83% of hospitals are collecting SDoH data, 46% of hospitals planning to use large language models in the call center, and more

Healthcare IT Today

AUGUST 6, 2023

Nearly half (46%) of providers already have or plan to deploy large language models in their call centers , according to a survey from Hyro. According to an AdvancedMD survey of providers, 84% of patients are reporting stress levels that are higher today than they were in 2020.

EHR

EHR Interoperability RCM HIE

Bonus Features – November 19, 2023 – Critical access hospitals 16% less likely to participate in data exchange, two-thirds of orgs plan to increase AI spending by 25% in the next three years, plus 36 more stories

Healthcare IT Today

NOVEMBER 19, 2023

More than one-third (36%) of organizations have at least partly implemented AI solutions , according to a survey from Healthcare IT Leaders, and another 25% have started AI pilots. More than half (56%) of American adults are worried about getting sick when they go to the hospital or a medical clinic, according to a Kinnos survey.

eCare

eCare Healthcare IT Interoperability RCM

Bonus Features – April 16, 2023 – Accenture says generative AI could augment 40% of healthcare work, 31% of healthcare workers don’t know what to do if a data breach happens, and more

Healthcare IT Today

APRIL 16, 2023

Two recent reports from Accenture – Technology Vision 2023 and Generative AI – suggest a significant role for language-based AI in healthcare. The consultancy also found that 50% of healthcare organizations plan to use ChatGPT for learning purposes, and 52% are planning CHatGPT pilots in 2023.

EHR

EHR RCM Healthcare IT Primary Care

Bonus Features – May 28, 2023 – 20+ health systems pledge to use Epic to share info under TEFCA, 84x increase in telehealth for mental health from 2019 to 2022, and more

Healthcare IT Today

MAY 28, 2023

PCP pay increased 4.41% in 2022 but fell well short of the inflation rate of 6.5%, according to the latest provider compensation survey from the Medical Group Management Association. NorthShore University HealthSystem affiliate Northwest Community Healthcare chose Conifer for physician RCM.

Mental health

Mental health Telehealth RCM HIE

Bonus Features – May 21, 2023 – 82% of wearable users willing to share data with their physicians, 81% of Americans trust pharmacists and nurses to diagnose minor illnesses, and more

Healthcare IT Today

MAY 21, 2023

Nearly 60% of Americans would visit a pharmacy as their first stop for non-emergency care , and 81% trust pharmacists and nurse practitioners to diagnose minor illnesses and prescribe medications, according to a Wolters Kluwer Health survey. People Interoperability vendor Rhapsody named Jeff Chiumiento as Chief Financial Officer.

eHealth

eHealth Nursing Primary Care RCM

Bonus Features – July 23, 2023 – Number of people impacted by data breaches up 56% compared to last year, CMS keeps temporary telehealth expansion in 2024 Medicare fee schedule, and more

Healthcare IT Today

JULY 23, 2023

Though 43% of Americans said they have never heard of the Inflation Reduction Act, 40% strongly agree that the government should be taking action to reduce drug costs , compared to 25% who strongly oppose such action, according to a survey from Sago. The timing coincides with the 30th anniversary of the organization’s formation.

Medicare

Medicare Telehealth Telemedicine RCM

Bonus Features – January 29, 2023 – ONC says more than 70% of hospitals can use external data at the point of care, the 3 largest health info networks have indexed 90% of patients, and more

Healthcare IT Today

JANUARY 29, 2023

The group also launched a health equity survey , with the results to be announced at ViVE in Nashville in March. EHR, RCM, and practice management software vendor Greenway Health named Mark Goodwin as Senior Vice President of Revenue Services. Staffing platform SnapNurse named Jeff Grant as Chief Executive Officer.

eHealth

eHealth HIE Health Information RCM

Bonus Features – January 15, 2023 – 80% of consumers want a clearer process for dealing with billing errors, USCDI update would add 20 more elements, and more

Healthcare IT Today

JANUARY 15, 2023

A consumer survey from healthcare finance platform Zelis found that 41% of consumers are “significantly frustrated” with billing errors , and 43% of people had to spend at least one month getting a bill corrected. EHR, RCM, and practice management vendor ModMed appointed Jody Beaverson as Chief People Officer.

RCM

RCM Healthcare IT Primary Care Interoperability

Bonus Features – November 27, 2022 – 60% of hospitals use 50+ operations systems, CHIME names Theresa Meadows as CIO of the Year, and more

Healthcare IT Today

NOVEMBER 27, 2022

A survey from symplr and CHIME found that 60% of CIOs are managing more than 50 point solutions to manage healthcare operations , with 24% of organizations using at least 150 such applications. XIFIN announced HITRUST certification for XIFIN RPM 15 , the latest version of its RCM platform. launch slated for 2023.

RCM

RCM Leadership Healthcare IT Mobile Health

The Payment Integrity Game-Changer: Generative AI

Healthcare IT Today

FEBRUARY 9, 2024

In 2023, healthcare costs are projected to surge by almost 6%. A 2022 Deloitte survey of U.S. A vast majority of healthcare workers are reporting job burnout.

Interoperability

Interoperability healthcare technology RCM Healthcare IT

Healthcare AI – 2024 Health IT Predictions

Healthcare IT Today

JANUARY 19, 2024

Rajesh Viswanathan, Chief Technology Officer at Inovalon With the emergence of generative AI in 2023, the adoption of these technologies in healthcare is expected to grow significantly in the coming years. A KLAS executive survey reports that the number of healthcare organizations deploying generative AI will at least double in the next year.

Health IT

Health IT RCM Healthcare IT Interoperability

Bonus Features – December 10, 2023 – 84% of physicians still use manual processes to manage care transitions, 70% of executives prefer managed services for RCM, plus 26 more stories

Healthcare IT Today

DECEMBER 10, 2023

Roughly 5 in 6 (84%) of ambulatory care physicians use manual processes to manage transitions of care , according to a survey from WellSky. Nearly all (95%) of healthcare executives are interested in end-to-end managed services to solve RCM challenges, according to a survey from Ensemble Health Partners.

RCM

RCM EHR HIE Healthcare IT

5 Must-Haves in a Patient Financial Communication Platform

Healthcare IT Today

SEPTEMBER 25, 2023

But many patients are, in fact, unhappy with the current state: 49% of all adults and 74% of millennials would consider switching providers for a better payment experience, according to InstaMed’s 2021 annual consumer survey on healthcare payments. Patient experience is everything, and that includes financial experience.

RCM

RCM Patient Experience HIPAA healthcare technology

Leveraging AI to Improve Revenue Cycle Management and Assist During Staff Shortages

Healthcare IT Today

DECEMBER 22, 2022

As a business, it makes sense to embrace AI in revenue cycle management (RCM) fully. As healthcare systems seek tactics to increase revenue following the dire financial impact of the pandemic, 2023 is the perfect year to consider implementing AI to benefit your team and bottom line. In healthcare, RCM performance is critical.

RCM

RCM Healthcare IT

Bonus Features – April 23, 2023 – 77% of doctors are confident in a chatbot’s ability to assess patients’ symptoms, only 7% of executives very satisfied with patient-facing payment products, plus additional news from HIMSS 2023

Healthcare IT Today

APRIL 23, 2023

News and Studies Surprisingly, medical practices seem to really like generative AI , according to a Software Advice survey – 95% are satisfied with their chatbots right now, and 68% report a positive ROI. TimelyCare CEO Luke Hejl is a finalist for Ernst & Young’s Entrepreneur Of The Year 2023 Southwest Award.

Interoperability

Interoperability RCM Healthcare Cybersecurity Healthcare IT

Bonus Features – March 26, 2023 – Epic sees “tremendous potential” for GPT, more than 90% of patients want self-scheduling, and more

Healthcare IT Today

MARCH 26, 2023

A Holon Solutions survey found that 77% of healthcare workers are experiencing burnout , with staffing issues and patient loads being the biggest contributors to burnout. adults would prefer to know they’re at risk of developing Alzheimer’s as soon as possible , according to a survey conducted by Linus Health.

RCM

RCM EHR Interoperability Healthcare IT

Bonus Features – May 14, 2023 – Only 16% of organizations are using data to define clinical best practices, 84% of orgs hit with ransomware attacks lose revenue, and more

Healthcare IT Today

MAY 14, 2023

Studies A survey from data analytics vendor MDclone reported that only 16% of healthcare organizations successfully use data to define clinical best practices. Sixty percent of healthcare organizations have been hit with a ransomware attack in the last year , according to The State of Ransomware 2023 report from Sophos.

RCM

RCM Healthcare IT HIE Primary Care

Healthcare AI and Automation: Good or Bad?

Healthcare IT Today

FEBRUARY 27, 2023

The market will see increased asks/attention for bots as they are critically needed in RCM to offset staff shortage, enhance staff retention, and accelerate tasks (ultimately cash flow). As a result, we’ll see the industry further turn to automated solutions in 2023 such as intelligent document processing (IDP) to streamline workflows.

RCM

RCM Patient Experience EHR Pharmaceuticals

Bonus Features – October 8, 2023 – 67% of Women are Having Issues with Getting a Clear Diagnosis – of which 25% are Still Waiting for Diagnosis or Gave up Entirely, Health Gorilla has 17 Healthcare Organizations Commit to Joining their QHIN, and More!

Healthcare IT Today

OCTOBER 8, 2023

symplr’s second annual Compass Survey report found that on average respondents said that single platform operations would let them redirect 20% more time to patient care – the equivalent of one full workday.

eCare

eCare Primary Care RCM Patient Experience

Healthcare Workforce – 2024 Health IT Predictions

Healthcare IT Today

JANUARY 10, 2024

A whopping 100% of respondents in Experian Health’s latest survey said staffing shortages impacted their organizations and 70% of those who said payer reimbursements are the most impacted by the staff shortages say it led to higher denial rates. This frees up staff to focus on more complex and strategic aspects of RCM.

Health IT

Health IT Nursing Interoperability RCM

Bonus Features – August 27, 2023 – Trilliant Health Opens its National Provider Directory for the First Time Ever, 60% of Patients Trust Independent Practices over Corporate Healthcare, and More

Healthcare IT Today

AUGUST 27, 2023

More than one-third of the 321 participating health system executives are planning to automate two or more RCM or finance functions in 2024 a recent survey by Healthcare Financial Management Association (HFMA) and Eliciting Insights reports.

RCM

RCM EHR Healthcare IT Digital Health

Connected Health Pulse

Moving the Industry Forward with First-Of-Its-Kind RCM Technology Adoption Model for Healthcare Finance Leaders

Weekly Roundup – October 28, 2023

Trending Sources

Bain & Company - KLAS Research 2023 HealthTech Report: Key Points for Providers, Vendors & Investors

Bonus Features – November 5, 2023 – Only 24% of healthcare organizations have successfully disrupted ransomware attacks, 83% of healthcare leaders say AI is or will be an essential skill, plus 20 more

Bonus Features – April 9, 2023 – 63% of RCM departments face staffing shortages, small Stanford study shows 90% of GPT answers in clinical setting are “generally safe,” and more

Weekly Roundup – June 10, 2023

Bonus Features – July 2, 2023 – Nuance and Epic integrate, 5 in 6 physicians say telemedicine improves continuity of care, news from HFMA, and more

Bonus Features – May 7, 2023 – Less than 1% of all medical claims include an ICD-10 Z code, 78% of consumers say virtual health is important when considering health plans, and more

Bonus Features – November 12, 2023 – 93% of clinicians use RPM in cardiac care rehab, telehealth flexibilities remain in place until the end of 2024, plus 25 more stories

AI Set To Become Ubiquitous In Hospital Revenue Cycle Platforms By 2023

Bonus Features, HLTH Edition – October 11, 2023 – Announcements from Best Buy, General Catalyst, Google Cloud, Microsoft, Walgreens, and more

Bonus Features – April 2, 2023 – 63% of nurses say AI will cause a generational divide among nursing staff, 67% of consumers prefer electronic medical bills but 78% of providers still use paper, and more

Bonus Features – March 19, 2023 – Info for 81% of physicians is inconsistent in major health plan provider directories, 48% of health systems using AI for workforce management, and more

Bonus Features – September 10, 2023 – 77% of clinicians see RPM outpacing traditional inpatient care within five years, Microsoft partnering with Paige on pathology and oncology AI models, and more

Bonus Features – August 6, 2023 – 83% of hospitals are collecting SDoH data, 46% of hospitals planning to use large language models in the call center, and more

Bonus Features – November 19, 2023 – Critical access hospitals 16% less likely to participate in data exchange, two-thirds of orgs plan to increase AI spending by 25% in the next three years, plus 36 more stories

Bonus Features – April 16, 2023 – Accenture says generative AI could augment 40% of healthcare work, 31% of healthcare workers don’t know what to do if a data breach happens, and more

Bonus Features – May 28, 2023 – 20+ health systems pledge to use Epic to share info under TEFCA, 84x increase in telehealth for mental health from 2019 to 2022, and more

Bonus Features – May 21, 2023 – 82% of wearable users willing to share data with their physicians, 81% of Americans trust pharmacists and nurses to diagnose minor illnesses, and more

Bonus Features – July 23, 2023 – Number of people impacted by data breaches up 56% compared to last year, CMS keeps temporary telehealth expansion in 2024 Medicare fee schedule, and more

Bonus Features – January 29, 2023 – ONC says more than 70% of hospitals can use external data at the point of care, the 3 largest health info networks have indexed 90% of patients, and more

Bonus Features – January 15, 2023 – 80% of consumers want a clearer process for dealing with billing errors, USCDI update would add 20 more elements, and more

Bonus Features – November 27, 2022 – 60% of hospitals use 50+ operations systems, CHIME names Theresa Meadows as CIO of the Year, and more

The Payment Integrity Game-Changer: Generative AI

Healthcare AI – 2024 Health IT Predictions

Bonus Features – December 10, 2023 – 84% of physicians still use manual processes to manage care transitions, 70% of executives prefer managed services for RCM, plus 26 more stories

5 Must-Haves in a Patient Financial Communication Platform

Leveraging AI to Improve Revenue Cycle Management and Assist During Staff Shortages

Bonus Features – April 23, 2023 – 77% of doctors are confident in a chatbot’s ability to assess patients’ symptoms, only 7% of executives very satisfied with patient-facing payment products, plus additional news from HIMSS 2023

Bonus Features – March 26, 2023 – Epic sees “tremendous potential” for GPT, more than 90% of patients want self-scheduling, and more

Bonus Features – May 14, 2023 – Only 16% of organizations are using data to define clinical best practices, 84% of orgs hit with ransomware attacks lose revenue, and more

Healthcare AI and Automation: Good or Bad?

Bonus Features – October 8, 2023 – 67% of Women are Having Issues with Getting a Clear Diagnosis – of which 25% are Still Waiting for Diagnosis or Gave up Entirely, Health Gorilla has 17 Healthcare Organizations Commit to Joining their QHIN, and More!

Healthcare Workforce – 2024 Health IT Predictions

Bonus Features – August 27, 2023 – Trilliant Health Opens its National Provider Directory for the First Time Ever, 60% of Patients Trust Independent Practices over Corporate Healthcare, and More

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