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Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

At the same time, people took on their own versions of digital transformation at home, for work, for school, for cooking, shopping, and indeed, for health care. As the report concludes, “people’s sentiments and behaviors” with respect to technology in health care “provide no clear answer.”

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Patient experience: new perspectives on person-focused care

Healthcare IT News - Telehealth

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey. By HIMSS Media | December 01, 2021.

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“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Health Populi

“Do personal health trackers belong in the doctor’s office?” “Yes,” the company’s latest consumer survey found, details of which are discussed in a report published on their website. This proportion of folks interested in sharing their wearable health data grew from 56% in 2021 to 91% in 2023.

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Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. The study was fielded between October 2020 and September 2021. All other plans landed at 73.

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The CES 2022 Tech Trends to Watch Have Everything To Do With Health/Care

Health Populi

My friend Dorit Donoviel can be an Exhibit A for that, with her pioneering work leading space-health research at the Baylor College of Medicine. As examples of this, Steve pointed to three CES attendees’ products that speak to self-care empowerment: For telehealth and remote patient management (RPM), Essence’s VitalOn.

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The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health Populi

That information control is a major issue for 70% of health care consumers, “concerned about data privacy and commercial tracking associated with ‘my’ online activities, behaviors, location and interests,” Accenture’s survey learned.

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How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

Authors of the report were Victoria Rideout, longtime expert on families, youth, and media; Susannah Fox, “Internet Geologist” well-known for her work on peer-to-peer health care and the origins of the Internet in health care (and in full disclosure, my close friend); and Alanna Peebles and Michael Robb, researchers at Common Sense.