Medical Billing Patient Experience Survey Training 
Healthcare IT Today
DECEMBER 14, 2022
The emergence of new technologies in patient billing combined with empathetic front office staff drives operational efficiency, increases revenue, saves time, and improves patient retention. Here are ways to ease the burden of the billing and payment process – for both patients and practices. About Blake Walker.
Healthcare IT Today
DECEMBER 2, 2022
Improves the patient experience. Rising costs have placed more of the financial burden on patients. In fact, 1 in 11 adults delay or go without medical care due to cost reasons, according to the National Health Interview Survey (NHIS).
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Healthcare IT Today
FEBRUARY 1, 2024
However, customer service as part of patient satisfaction is one area where there is no agreed-upon benchmark. The COPC (Customer Operations Performance Center), a global leader in contact center management, auditing, and training, recommends 84% or higher as the world-class patient satisfaction standard to strive for.
Health Populi
DECEMBER 22, 2022
Brian Klepper of Worksite Health Advisors , longtime consigliere to self-insured employers, unions, and value-oriented providers of medical services, explained the growth in value-based care he expects to see in the coming months: “Today’s descendants of the disruptor Managed Care companies of the 1980’s are value-focused and high performing….that
Health Populi
MARCH 13, 2019
This study assessed consumers’ search for health insurance marketplace plans extended through the Affordable Care Act, analyzing the experience of 32 “assisters,” trained professionals who help consumers navigate their choice of plans.
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