Healthcare IT Today

JANUARY 10, 2024

This, coupled with national healthcare worker shortages, means that healthcare workers are feeling heightened patient volumes and stress levels. According to a recent report from the Centers for Disease Control and Prevention (CDC) and Vital Signs, nearly half (45.6%) of all healthcare workers surveyed said they often suffered from burnout.

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Patient Experience Nursing Free healthcare Healthcare IT 110

Healthcare IT Today

OCTOBER 19, 2023

SDoH in the Field Two examples of clinical institutions putting SDoH to use today are the Medical Home Network (MHN) of Chicago and One Brooklyn Health. MHN worked with ClosedLoop to find patients who needed assistance with basic health activities such as finding food and scheduling wellness visits.

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Healthcare IT Today

MARCH 10, 2023

(Side Note: Colin is covering the event from a marketing and patient experience perspective on HITMC as well) The event is particularly interesting because their product literally forces us to listen to patients and employees. Just that simple mindset shift means you have different conversations.

Patient Experience 91

Patient Experience Healthcare IT Leadership Health IT 91

Healthcare IT Today

OCTOBER 6, 2022

Those metrics leave leadership no alternative but to look to technology to augment the lack of staff. The best employees are always looking to learn new tricks of the trade and enhance their leadership skills, so providing training and mentorship is essential to upskilling, which in turn benefits both employee and employer.

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Healthcare IT Today

OCTOBER 21, 2022

Patients have more options for care providers than ever before, and a recent survey conducted by ModMed showed the majority of patients value digital engagement tools when selecting a care provider. And 61% of patients expect to make payments for their care online or through a digital app.

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Patient Experience EHR Private practice Leadership 76

Healthcare IT Today

DECEMBER 26, 2022

To transform the patient experience, the digital front door needs to move far beyond what typical patient portals currently offer. It will take tools that make it easier for patients to play a central role in their own care.

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Healthcare IT Today

OCTOBER 20, 2023

A company survey showed it to be the service most desired by health plan clients. They supplement that interview with surveys and assessments. An example of the unusual problems Wellframe can turn up is a truck driver who wasn’t adhering to his prescriptions.

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Medicare Medical Technology Nursing Healthcare IT 117

Digital Leaders HealthTech

MARCH 17, 2022

Can modern day technology revolutionise the evaluation of patient education? For example, we have much easier access to patients, thanks to the majority of people owning a smartphone. Having a wider data set means it is now possible to connect patient records to build up a picture of how people manage their health.

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Healthcare IT Today

MARCH 16, 2023

By failing to provide cross-channel and omni-channel experiences, they are unable to meet customer expectations, forcing them into live channels, and creating even more transactional, repetitive work for customer care employees. In fact, customer experience is the fastest-growing priority area, with a 19% growth since 2019.

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Leadership Patient Experience Healthcare IT Health IT 129

Healthcare IT Today

JANUARY 5, 2023

Healthcare staffing shortages will continue to negatively impact patient experience in 2023. With healthcare professionals working longer hours and dealing with increased workloads, patient experience has fallen to the wayside. Almost 75% say that this impacts patient care moderately to severely.

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Health IT Nursing HC Patient Experience 102

Healthcare IT Today

OCTOBER 18, 2023

In a health data quality survey of 83 healthcare professionals, conducted by Clinical Architecture, SDoH quality came out at the bottom of seven types of data they rated (pages 14, 24). Many organizations are issuing patient surveys using the Protocol for Responding to and Assessing Patients’ Assets, Risks and Experiences (PRAPARE).

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Healthcare IT Today

JANUARY 20, 2023

They also want their financial experience with a healthcare provider to mirror the convenient, “one-click” experience they’ve come to expect from other service sectors. In one survey, 90% of healthcare consumers said that a good financial experience is a deciding factor for returning to a provider. So interesting!

Patient Experience 91

Patient Experience RCM Healthcare IT Leadership 91

Healthcare IT Today

FEBRUARY 12, 2024

In 2024, the focus will shift towards AI-enabled decision-making as advanced analytics will be used to identify actionable insights for patients, providers, and payers. However, only six percent of those executives have implemented an AI strategy, according to a recent Bain & Company survey.

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Health IT Nursing EHR Telehealth 115

AMD Telemedicine

OCTOBER 6, 2023

According to a survey in the Journal of General Internal Medicine , nearly half of healthcare workers have experienced burnout. Complicating matters further has been the increasing number of verbal and physical attacks by patients. Another aspect at play is the patients. Take, for example, automation in healthcare.

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Nursing Telehealth Telemedicine Leadership 78

Healthcare IT Today

DECEMBER 5, 2022

A recent report from Cigna indicated 60% of consumers expect their digital healthcare experience to mirror that of retail – and 50% say that one bad digital experience with a healthcare provider ruins the entire experience with that provider. Patient Access as a Use Case.

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EMR Nursing Patient Experience Healthcare IT 71

American Well

APRIL 13, 2020

Jared Antczak: When we think about our patient experience, we recognize telehealth is critical to that strategy. When we embarked on developing this initiative, it was critical to have support, guidance, and advocacy from our leadership. Then between DFD and Amwell, we leverage Amwell’s patient identity API.

Patient Experience 62

Patient Experience Interoperability Telehealth Connected Care 62

David Chou

MARCH 5, 2019

According to the survey, only 21 percent of CIOs said they believed they were meaningfully involved in market-facing innovations and strategic departmental IT selections. More ominously, only 15 percent of CIOs surveyed (down 55 percent from the previous year) said the role of health system CIO was becoming increasingly strategic.

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EHR Meaningful Use Digital Health Leadership 40

Healthcare IT Today

FEBRUARY 1, 2024

Ninety percent of patients surveyed said that provider loyalty depends on the patient financial experience. Both can impact outcomes, costs, and the patient experience. Visitor Intent: This metric is especially helpful for measuring the digital customer experience. However, nearly one in seven U.S.

Patient Experience 96

Patient Experience Medical Billing Telehealth Healthcare IT 96

Healthcare IT Today

FEBRUARY 27, 2023

I’ll give one of my favorite examples to demonstrate. Examples include many types of medication refills, pre-authorization requests, preventive maintenance screenings, remote monitoring, and even management of mild urgent and chronic conditions. Sandy Still, Pharm.D.,

RCM 102

RCM Patient Experience EHR Pharmaceuticals 102

Healthcare IT Today

JANUARY 16, 2024

We recently surveyed 1,200 healthcare consumers and found that 71% would be more likely to apply for financial assistance if provided with clear, accessible options. Integrating health benefit accounts, payment plans and even Medicaid enrollment will help meet patients where they are on their financial journey.

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Health IT Patient Experience Healthcare IT Healthcare Cybersecurity 121

Lloyd Price

SEPTEMBER 24, 2019

Ever since the announcement last year that three of America’s biggest companies — Amazon, Berkshire Hathaway and JPMorgan Chase — had united, Voltron-style, to fight for lower healthcare costs and forge “a better patient experience” for their combined 1.2 For the most part, we’re still waiting. It’s a win-win.”

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Nursing Leadership Life Science Patient Experience 40

Healthcare IT Today

MAY 10, 2023

In dentistry, for example, chairside AI software has been instrumental in strengthening trust. In fact, a survey conducted by Pearl found that 71% of patients are more likely to trust their dentist’s diagnosis when their dentist is aided by AI software. For example, the U.S.

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Healthcare IT Today

DECEMBER 18, 2023

A recent survey conducted by the NHS revealed only 21.3% admitted to witnessing errors, near misses, or incidents that could have hurt staff or patients. Improving Capacity By moving patients in a synchronized manner, the backlog in ED is addressed, and delay-related harm is mitigated. million in the UK, increasing monthly.

Nursing 69

Nursing Patient Experience Healthcare IT Leadership 69

Healthcare IT Today

OCTOBER 16, 2023

An example of calling out SDoH was cited by Dr. Sherri Onyiego, Medical Director for the Texas Market at Equality Health. That data can reveal important information that might not make it into the patient’s own record, such as an emergency room visit. We’ll see many examples of these uses in this series.

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Healthcare IT Today

JANUARY 17, 2024

For example, is it better for someone seeking crisis care to be connected to the appropriate help via a call center, or voice-distress detection automation that connects them directly to an individual? A glaring example underscores the urgency: a single site navigating a staggering 22 different systems daily.

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Health IT Mental health Interoperability Patient Experience 110

Health Populi

FEBRUARY 8, 2023

Caliber, a reputation and corporate strategy consultancy, fielded survey research among over 17,000 health consumers including U.S. While innovation and leadership rank high on attributes, they are less important to global consumers than the integrity-authenticity-relevance factors. For example, one in ten Americans has diabetes.

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Medicare Leadership Pharmaceuticals Patient Experience 353

Health Populi

JANUARY 5, 2020

I will be meeting in a private conference with a leadership team of a dozen execs from one of the world’s largest Big Pharma companies to brainstorm around my wheelhouse of consumers + technology + health/care. Digital health at CES will grow 25% since last year in terms of exhibitors and attendees focused on the category.

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