Healthcare IT News - Telehealth

NOVEMBER 8, 2022

Much like the rest of the healthcare industry, at the start of the pandemic, the patient load was overwhelming. "Virtual care required a recast in strategy to address interoperability, patient experience, provider experience and cost," said Gerard Frunzi, director of virtual care at Centura Health.

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Healthcare IT News - Telehealth

MAY 24, 2021

And physicians and patients alike discovered there were many things they could accomplish over a video connection. " Healthcare IT News sat down with Dr. Peter Antall, chief medical officer at Amwell, to discuss delivering primary care via telemedicine, and how it can help patients, cut costs and aid population health management.

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Primary Care Telehealth Telemedicine Interoperability 217

Healthcare IT Today

APRIL 21, 2023

According to a recent survey by Jarrard Inc., the nation’s leading healthcare communication firm, only a quarter of the nurses surveyed felt very satisfied with their job and just over one in four are satisfied with their pay. survey, “fewer than half of nurses think their organization is effective at cascading information.”

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Nursing Leadership Patient Experience Healthcare IT 109

Healthcare IT News - Telehealth

APRIL 28, 2021

Mike Morgan is president of Updox, a vendor of a healthcare communication platform for in-person and virtual care. Healthcare IT News sat down with Morgan to glean his expertise on the subject of virtual care moving forward. An example is a form. One way is to have a patient complete a paper form.

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Telemedicine Telehealth Patient Experience Healthcare IT 197

Healthcare IT News - Telehealth

JANUARY 5, 2021

For example, education for heart transplant or liver transplant materials could be loaded on the device. RTC is able to load medical survey materials that are useful for post-transplant annual follow-up. Healthcare IT News recently compiled a comprehensive list of these vendors with detailed descriptions. MARKETPLACE.

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Telehealth Telemedicine Patient Experience Healthcare IT 172

Healthcare IT Today

OCTOBER 19, 2023

SDoH in the Field Two examples of clinical institutions putting SDoH to use today are the Medical Home Network (MHN) of Chicago and One Brooklyn Health. MHN worked with ClosedLoop to find patients who needed assistance with basic health activities such as finding food and scheduling wellness visits.

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Nursing Medicare Health science Primary Care 101

Healthcare IT Today

OCTOBER 20, 2023

Maria Gil, Data-Tech-AI Partner, Consumer and Healthcare at Genpact , emphasizes the importance of teaching financial literacy. A company survey showed it to be the service most desired by health plan clients. They supplement that interview with surveys and assessments.

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Medicare Medical Technology Nursing Healthcare IT 117

Healthcare IT Today

DECEMBER 26, 2022

We reached out to the Healthcare IT Community to hear their thoughts on the digital front door and how it has already transformed healthcare. To transform the patient experience, the digital front door needs to move far beyond what typical patient portals currently offer. So that is what we will be doing today.

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Patient Experience Telemedicine Healthcare IT Leadership 103

Healthcare IT News - Telehealth

DECEMBER 16, 2020

” For this report, PwC’s Health Research Institute surveyed 2,511 American consumers, 128 health plan executives, 153 healthcare provider organization executives, and 124 pharmaceutical and life sciences executives in August and September 2020.

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Life Science Pharmaceuticals Mental health Telehealth 213

Healthcare IT Today

MARCH 10, 2023

(Side Note: Colin is covering the event from a marketing and patient experience perspective on HITMC as well) The event is particularly interesting because their product literally forces us to listen to patients and employees. Just that simple mindset shift means you have different conversations.

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Patient Experience Healthcare IT Leadership Health IT 91

Healthcare IT Today

SEPTEMBER 14, 2023

For healthcare providers, that means patients aren’t getting critical appointment reminders and confirmation text, as well as billing, test result links, patient satisfaction surveys, prescription confirmations, etc. Even if a patient texted you first, you will not be able to respond until approved.

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EMR Patient Experience Healthcare IT Health IT 102

Healthcare IT Today

FEBRUARY 12, 2024

To help, we reached out to our talented Healthcare IT Today Community and asked them: what emerging technologies in Health IT are currently shaping the landscape, and how do they contribute to improved patient outcomes and healthcare delivery ? It requires careful verification—not blind reliance on AI-generated content.

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Healthcare IT Today

FEBRUARY 14, 2023

And, just as it has in other industries, this strategy can not only streamline exchanges between providers and patients but can also lead to a customized patient experience and maximize the time spent in the examining room.

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Patient Experience Telehealth Healthcare IT Telemedicine 93

Healthcare IT News - Telehealth

APRIL 25, 2023

"Additionally, we used other key partners to drive some of the patient experiences," he continued. "While Epic is our key platform to deliver the video visits or the patient portal, we also have Veta Health to accomplish some of our remote patient monitoring and hospital at home initiatives.

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Telehealth Digital Health Telemedicine Patient Experience 134

Healthcare IT Today

JULY 20, 2022

Even during COVID-19, when consumers leaned into digital payment options, just 23% pay their bill via a patient portal, a recent survey found. As consumer expectations for the digital payment experience continue to evolve, a tightly integrated process could soon become a competitive differentiator for healthcare organizations.

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Medical Billing RCM Patient Experience Healthcare IT 107

Healthcare IT News - Telehealth

AUGUST 23, 2022

"Units are programmed with disease-specific survey questions to flag high-risk symptoms, and set with daily reminder alerts to take medications and record vital signs," she added. Healthcare IT News published a special report highlighting many of these vendors with detailed descriptions of their products. MARKETPLACE.

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Primary Care Telehealth HIPAA Patient Experience 173

Healthcare IT News - Telehealth

SEPTEMBER 8, 2020

Many of the challenges it was facing had obstacles that affected both patients and providers in the telehealth setting. For example: Physicians had to initiate virtual health sessions by manually calling their patients, which contributed to missed appointments and a resulting lower care-capacity. minutes per patient and 16.4

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Telehealth EHR Telemedicine Patient Experience 163

Healthcare IT News - Telehealth

OCTOBER 28, 2020

Now is the moment to capitalise on a remarkable shift in the energy and expectations of younger healthcare professionals, among whom the rapid accumulation of experience throughout the COVID-19 response has significantly changed attitudes to digital health technologies. The survey length was approximately 10 minutes.

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Digital Health Telehealth Health Technology Interoperability 111

Healthcare IT News - Telehealth

JANUARY 18, 2024

A cautionary tale This is a real-life example of the ways in which Henry Ford Health was not able to equitably serve its patient population. "Henry Ford Health created patient technical support roles as a result of our own assessment," she said. Our team reads the patient comments from these surveys monthly.

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Telemedicine Telehealth Leadership Health IT 152

Healthcare IT Today

OCTOBER 21, 2022

Are physician practices the eggs in order for us to have the delicious omelet of digital healthcare? We reached out to the Healthcare IT Today Community to get their insights on this topic. Six of 10 respondents to the survey said they are likely to select one doctor over another if they can schedule appointments online.

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Patient Experience EHR Private practice Leadership 76

Healthcare IT Today

JANUARY 5, 2023

We asked the Healthcare IT Today community to submit their predictions and we received a wide ranging set of responses that we grouped into a number of themes. Healthcare staffing shortages will continue to negatively impact patient experience in 2023. Wendy Deibert, SVP of Clinical Solutions at Caregility.

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Health IT Nursing HC Patient Experience 102

Healthcare IT Today

OCTOBER 18, 2023

In a health data quality survey of 83 healthcare professionals, conducted by Clinical Architecture, SDoH quality came out at the bottom of seven types of data they rated (pages 14, 24). Many organizations are issuing patient surveys using the Protocol for Responding to and Assessing Patients’ Assets, Risks and Experiences (PRAPARE).

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Healthcare IT News - Telehealth

JULY 25, 2023

"We were looking for an end-to-end system that offered patients more support, but also helped triage issues that needed direct physician intervention from those that would result in unnecessary office visits," he added. "For us, Cadence's total partnership model resonated," Cheung explained. Enterprise Taxonomy:

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Primary Care EHR Patient Experience Healthcare IT 104

Healthcare IT Today

OCTOBER 6, 2022

Stretched out led to stretched thin, meaning that more healthcare workers got burnt-out and quit as well. We reached out to our Healthcare IT Today community to hear their thoughts on physician burnout and the healthcare staffing crisis and see what solutions they had. So how do we get out of this cycle?

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Leadership Mental health Telehealth Patient Experience 95

Healthcare IT Today

JANUARY 20, 2023

Without the patient, there is no one giving you the revenue you are trying to manage. So let’s take a moment and focus on the patient’s experience with RCM. We reached out to our wonderful Healthcare IT Today Community to get their insights on what RCM looks and feels like on the patient’s end.

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Patient Experience RCM Healthcare IT Leadership 91

Healthcare IT News - Telehealth

DECEMBER 28, 2020

" "Coupled with seamless EHR integration and clarity on reimbursement methodology, our new telemedicine infrastructure will push Sun River to thoughtfully consider patient experience in the development of a resilient yet flexible model of care." Healthcare IT News is a HIMSS Media publication. " MARKETPLACE.

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Telemedicine Telehealth EHR Primary Care 177

Healthcare IT Today

MARCH 16, 2023

By failing to provide cross-channel and omni-channel experiences, they are unable to meet customer expectations, forcing them into live channels, and creating even more transactional, repetitive work for customer care employees. In fact, customer experience is the fastest-growing priority area, with a 19% growth since 2019.

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Leadership Patient Experience Healthcare IT Health IT 129

Healthcare IT Today

JULY 21, 2023

Healthcare companies overlooking digital accessibility in product design and development miss the opportunity to reach a wider audience, including People with Disabilities (PwD).

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Nursing Patient Experience Healthcare IT Health IT 91

Healthcare IT Today

MARCH 28, 2024

While our first big push into remote care was a leap into the unknown, this time we want to make sure that we are surveying the landscape to make this a safe, smart, and financially responsible decision. So let’s take a moment to pause and evaluate healthcare at home to see where we are and where we need to go.

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Primary Care Digital Health Telemedicine Mental health 109

Healthcare IT News - Telehealth

MAY 23, 2022

"We knew we needed to create an environment of safety while still retaining control over our patients' recovery journey. "We wanted to gain insights into how patients were recovering at home, see feedback on their progress and outcomes, and enrich the patient experience from start to finish," he said.

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Nursing Patient Experience Pain management Remote care 123

Healthcare IT Today

OCTOBER 11, 2022

ECG Management Consultants found that over 30% of patients are willing to switch to a provider who offers digital booking. When you simplify your staff’s experience, you simultaneously optimize your patients’ experience. For example, take patient engagement. Providers are feeling the squeeze.

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Telehealth EHR Patient Experience HIPAA 66

Healthcare IT Today

DECEMBER 5, 2022

A recent report from Cigna indicated 60% of consumers expect their digital healthcare experience to mirror that of retail – and 50% say that one bad digital experience with a healthcare provider ruins the entire experience with that provider. Patient Access as a Use Case.

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EMR Nursing Patient Experience Healthcare IT 71

Healthcare IT Today

DECEMBER 14, 2022

According to a recent report, 57 percent of patients see fast and easy digital payments as an important part of their healthcare experience. Consider technologies that make it easy to set up recurring payments directly in the patient portal. According to one survey on healthcare payment plans, 90.7

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Medical Billing Health Data Patient Experience Healthcare IT 89

Healthcare IT Today

AUGUST 8, 2022

And a recent Livi survey conducted in preparation for our new w omen’s health eBook , ‘ Miss Diagnosed ’, revealed that over 57% of women felt they weren’t diagnosed correctly after visiting a healthcare professional. I believe the underlying issue here lies in information and education.

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Health Information Digital Health Patient Experience Healthcare IT 126

Healthcare IT Today

JANUARY 27, 2023

“Virtual healthcare models and business models are evolving and proliferating,” McKinsey said, “moving from purely virtual urgent care to a range of services” that could “improve consumer experience/convenience, access, outcomes, and affordability.” Doctors also understand the new environment.

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Telehealth Patient Experience Telemedicine Digital Health 69

Healthcare IT News - Telehealth

FEBRUARY 3, 2022

Virtua Health's digital health tools earned an NPS score of 80 in high patient satisfaction. An internal survey of staff users and patients conducted in July 2021 found: 63% of Virtua Health's colleagues are aware that the Urgent Care Telehealth program exists. Healthcare IT News is a HIMSS Media publication.

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Telehealth Nursing Digital Health Patient Experience 125

Healthcare IT Today

JANUARY 16, 2024

We asked the Healthcare IT Today community to submit their predictions and we received a wide ranging set of responses that we grouped into a number of themes. We recently surveyed 1,200 healthcare consumers and found that 71% would be more likely to apply for financial assistance if provided with clear, accessible options.

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Health IT Patient Experience Healthcare IT Healthcare Cybersecurity 121