article thumbnail

Consumer and Patient Experience – Same or Different?

Healthcare IT Today

The term “consumer experience” has become more prevalent in healthcare over the past couple of years. Many Health IT companies and organizations use the term interchangeably with “patient experience”. That is a mistake according to an expert panel at the 2022 HIMSS conference. The two are not the same.

article thumbnail

NTT DATA Services: More Personalized Patient Experiences Needed

Healthcare IT Today

There is little doubt that a good patient experience leads to better outcomes. A “good experience”, however, is a moving target that is shaped by consumer experiences in other industries like retail, banking, and hospitality. Patients are beginning to expect more personalized care.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consumers Are Feeling Their Healthcare Cost of Living – Research from Qualtrics

Health Populi

adults chose to defer health care in 2022, split by. ” The Healthcare Cost of Living also directly impacts patients-as-prescription drug payers. adults chose not to fill a prescription drug due to the cost in the 12 months prior to the study (conducted August-September 2022). Rising costs are the #1 reason U.S.

article thumbnail

Former CMS chief of staff previews 4 areas of value-based care in 2022

Healthcare IT News - Telehealth

This is why, as the new year approaches, Healthcare IT News has sat down with an expert in value-based care to get his views on what 2022 will hold for the payment system. Tim eyes four areas of importance for value-based care in 2022: telemedicine, staff retention and provider burnout, health equity, and growth in value-based payment.

article thumbnail

Weekly Roundup – December 3, 2022

Healthcare IT Today

Colin Hung spoke to Eric Dick and Darren Moser at IEHP about advancing their work with GIS and getting the leadership team to buy in. At the CHIME Fall Forum, John sat down with Hannah Ellerbee at Divurgent about what leadership should look out for, whether it’s inadequate staff training or poorly performing technology tools.

article thumbnail

2022 Predictions for Telehealth and the Digital Front Door

Healthcare IT Today

As we head into 2022, we asked the Healthcare IT Today community to share some predictions for the new year. I always find it interesting to learn what people think is coming down the road. One of the hottest topics out there right now it telehealth and the new digital front door. These terms have […].

article thumbnail

Repositioning Healthcare Organizations for a Changing Consumer

Healthcare IT Today

John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022. John Lynn (@techguy) September 29, 2022.